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Subject: RE: On-call Engr
Date: Sun, 27 May 2007 20:04:14 -0700
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Thread-Topic: On-call Engr
Thread-Index: Acegx1MigGoWePh8TPSx/D7iQPrp2AADYwd4
From: "Jay Michlin" <jay.michlin@onstor.com>
To: "Andy Sharp" <andy.sharp@onstor.com>,
	"Caeli Collins" <caeli.collins@onstor.com>
Cc: "Tim Gardner" <tim.gardner@onstor.com>,
	"Brian DeForest" <brian.deforest@onstor.com>

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Andy and Caeli,
=20
This is my fault. I should have briefed Andy on this process since this =
is the first time. I'll do that when I return on Thursday. I hope you =
both have a fine, and uneventful rest of the weekend.
=20
jay

________________________________

From: Andy Sharp
Sent: Sun 5/27/2007 6:27 PM
To: Caeli Collins
Cc: Jay Michlin
Subject: Re: On-call Engr



Perhaps we should start by understanding how it is supposed to work in
the first place.  Is the bat phone supposed to be a after hours tech
support line?  Dire emergency only last avenue of resort?  If a
customer is down because of a filesystem corruption problem, does it
really make sense to call me instead of someone who can help with such
a problem, or is there a protocol whereby Huy isn't allowed to call
Jobi directly?  That would seem to be silly, but I don't know how
things have transpired in the past.

On Sat, 26 May 2007 21:07:54 -0700 "Caeli Collins"
<caeli.collins@onstor.com> wrote:

> We have tried to reach both of you about the situation at Shopzilla
> without any success.  I think Huy has been able to reach Jobi, but how
> do you want to handle the rest of the weekend?
>
> Caeli Collins
> VP of Customer Support
> ONStor, Inc.
> 408-963-2485
> Customer support:
> US 1-866-726-3453
> EMEA +44 118 963 5866
>
>
>
>



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<HTML dir=3Dltr><HEAD><TITLE>Re: On-call Engr</TITLE>=0A=
<META http-equiv=3DContent-Type content=3D"text/html; charset=3Dunicode">=0A=
<META content=3D"MSHTML 6.00.2900.3086" name=3DGENERATOR></HEAD>=0A=
<BODY>=0A=
<DIV id=3DidOWAReplyText36959 dir=3Dltr>=0A=
<DIV dir=3Dltr><FONT face=3DArial color=3D#000000 size=3D2>Andy and =
Caeli,</FONT></DIV>=0A=
<DIV dir=3Dltr><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>=0A=
<DIV dir=3Dltr><FONT face=3DArial size=3D2>This is my fault. I should =
have briefed Andy on this process since this is the first time. I'll do =
that when I return on Thursday. I hope you both have a fine, and =
uneventful rest of the weekend.</FONT></DIV>=0A=
<DIV dir=3Dltr><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>=0A=
<DIV dir=3Dltr><FONT face=3DArial size=3D2>jay</FONT></DIV></DIV>=0A=
<DIV dir=3Dltr><BR>=0A=
<HR tabIndex=3D-1>=0A=
<FONT face=3DTahoma size=3D2><B>From:</B> Andy Sharp<BR><B>Sent:</B> Sun =
5/27/2007 6:27 PM<BR><B>To:</B> Caeli Collins<BR><B>Cc:</B> Jay =
Michlin<BR><B>Subject:</B> Re: On-call Engr<BR></FONT><BR></DIV>=0A=
<DIV>=0A=
<P><FONT size=3D2>Perhaps we should start by understanding how it is =
supposed to work in<BR>the first place.&nbsp; Is the bat phone supposed =
to be a after hours tech<BR>support line?&nbsp; Dire emergency only last =
avenue of resort?&nbsp; If a<BR>customer is down because of a filesystem =
corruption problem, does it<BR>really make sense to call me instead of =
someone who can help with such<BR>a problem, or is there a protocol =
whereby Huy isn't allowed to call<BR>Jobi directly?&nbsp; That would =
seem to be silly, but I don't know how<BR>things have transpired in the =
past.<BR><BR>On Sat, 26 May 2007 21:07:54 -0700 "Caeli =
Collins"<BR>&lt;caeli.collins@onstor.com&gt; wrote:<BR><BR>&gt; We have =
tried to reach both of you about the situation at Shopzilla<BR>&gt; =
without any success.&nbsp; I think Huy has been able to reach Jobi, but =
how<BR>&gt; do you want to handle the rest of the =
weekend?<BR>&gt;<BR>&gt; Caeli Collins<BR>&gt; VP of Customer =
Support<BR>&gt; ONStor, Inc.<BR>&gt; 408-963-2485<BR>&gt; Customer =
support:<BR>&gt; US 1-866-726-3453<BR>&gt; EMEA +44 118 963 =
5866<BR>&gt;<BR>&gt;<BR>&gt;<BR>&gt;<BR></FONT></P></DIV></BODY></HTML>
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