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Subject: RE: Question about email from the emrs overnight autosupport - Bristol Uni - case 4961
Date: Thu, 19 Apr 2007 11:26:18 -0700
Message-ID: <BB375AF679D4A34E9CA8DFA650E2B04E0351BDCE@onstor-exch02.onstor.net>
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Thread-Topic: Question about email from the emrs overnight autosupport - Bristol Uni - case 4961
Thread-Index: AceCr7PXpBgCpH6VTSeyUzZasf6pHgAAE9dg
From: "Sandeep Randhawa" <sandeep.randhawa@onstor.com>
To: "Andy Sharp" <andy.sharp@onstor.com>,
	"Alan Cooke (Glasshouse)" <acooke@css.glasshouse.com>
Cc: "dl-cstech" <dl-cstech@onstor.com>

Sometimes root@bobcat1.etc types get blocked by spam control etc...Maybe
that's what's bothering them - not sure.





-----Original Message-----
From: Andy Sharp=20
Sent: Thursday, April 19, 2007 11:23 AM
To: Alan Cooke (Glasshouse)
Cc: dl-cstech
Subject: Re: Question about email from the emrs overnight autosupport -
Bristol Uni - case 4961

My guess is that our sendmail configuration has a envelope-from that is
not being changed by our software, hard-configured to root@FQDN.  Which
ends up translating to root@bobcat1.etc.

The nick.brunton address is being written into the 'From:' header which
MTAs (mail transfer agents, like sendmail or M$ Exchange) don't even
look at. Technically it's part of the email itself. But it is almost
certainly what is displayed by an MUA (email client, like Outlook) as
who sent the email.

The envelope-address shouldn't matter too much, is it just a curiosity
of the customer or is it causing a problem?

Cheers,

a

On Thu, 19 Apr 2007 18:57:12 +0100 "Alan Cooke"
<acooke@css.glasshouse.com> wrote:

> Hi All,
>=20
> Have a question from the customer and I admit I don't really
> understand what he means.
>=20
> He says:
>=20
> "Gone to 2.2.2.2 and this problem is still here. autosupport email
> FROM is "nick.bruton@bristol.ac.uk", but the mail relay is seeing
> email from root@bobcat1.bris.ac.uk.
>=20
> Does "autosupport email generate" supply the right -fname to the
> sendmail invocation?"
>=20
> =20
>=20
> From his config for autosupport :
>=20
> =20
>=20
> nfxshCmd cmd=3D"autosupport show config" rc=3D'0'>
>=20
> Auto Support configuration
>=20
> --------------------------
>=20
> Auto Support State: Enabled
>=20
> Auto Support TO address: nick.bruton@bristol.ac.uk
>=20
> Auto Support NOTETO address: --Not-Set--
>=20
> Auto Support FROM address: nick.bruton@bristol.ac.uk
>=20
> Auto Support MAIL SERVER: 137.222.10.29
>=20
> Auto Support Schedule:
>=20
>                min  : 0=20
>=20
>                hour : 12=20
>=20
>                date : *
>=20
>                month: *
>=20
>                day  : *
>=20
> =20
>=20
> Can someone give me a sensible answer or test to send him?
>=20
> =20
>=20
> Thanks . Alan.
>=20
