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Subject: VPN Problem this morning
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Date: Fri, 19 Jan 2007 11:05:29 -0800
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Thread-Topic: VPN Problem this morning
thread-index: Acc7/MjpIJR0Qqu0S2ysC523GJ5l2g==
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Priority: Urgent
Importance: high
From: "Brian Baker" <brian.baker@onstor.com>
To: "org-All Employees" <org-all@onstor.com>

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There was an interruption in VPN services this morning that affected all
employees attempting to login. The issue has been resolved and we are
taking steps to ensure this outage does not happen again. The problem
started at 6:20am this morning and was resolved at 9:00pm. Below is a
brief description of the problem.


Problem: Users cannot access VPN.
Reason: Domain Controller onstor-dc01 is not responding to ldap calls.
System event log indicates Sys: E 'Fri Jan 19 05:49:36 2007': Srv - "
The server was unable to allocate from the system nonpaged pool because
the pool was empty.  "
Resolution: Identify event log errors on onstor-dc01. Added backup ldap
servers to sslvpn authentication servers. Backup servers:
onstor-dc03.onstor.net, onstor-dc04.onstor.net .


Regards,
Brian

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<TITLE>VPN Problem this morning</TITLE>
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<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT FACE=3D"Calibri">There was =
an</FONT></SPAN><SPAN LANG=3D"en-us"> <FONT =
FACE=3D"Calibri">interruption</FONT></SPAN><SPAN LANG=3D"en-us"><FONT =
FACE=3D"Calibri"> in VPN services this</FONT></SPAN><SPAN =
LANG=3D"en-us"> <FONT FACE=3D"Calibri">morning</FONT></SPAN><SPAN =
LANG=3D"en-us"><FONT FACE=3D"Calibri"> that affected all employees =
attempting to login. The issue has been resolved</FONT></SPAN><SPAN =
LANG=3D"en-us"><FONT FACE=3D"Calibri"> and we are taking steps to ensure =
this outage does not happen again.</FONT></SPAN><SPAN LANG=3D"en-us"> =
<FONT FACE=3D"Calibri">The problem</FONT></SPAN><SPAN =
LANG=3D"en-us"><FONT FACE=3D"Calibri"> started at 6:20am this morning =
and was resolved at 9:00pm. Below is a</FONT></SPAN><SPAN =
LANG=3D"en-us"> <FONT FACE=3D"Calibri">brief</FONT></SPAN><SPAN =
LANG=3D"en-us"><FONT FACE=3D"Calibri"> description of the =
problem.</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN></P>
<BR>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT FACE=3D"Calibri">Problem: Users =
cannot access VPN.</FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT =
FACE=3D"Consolas">Reason: Domain Controller onstor-dc01 is not =
responding to ldap calls. System event log indicates</FONT></SPAN><SPAN =
LANG=3D"en-us"><FONT FACE=3D"Consolas"></FONT></SPAN><SPAN =
LANG=3D"en-us"> <FONT COLOR=3D"#FF0000" FACE=3D"Consolas">Sys: E 'Fri =
Jan 19 05:49:36 2007': Srv - &quot; The server was unable to allocate =
from the system nonpaged pool because the pool was empty.&nbsp; =
&quot;</FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT =
FACE=3D"Calibri">Resolution: Identify event log errors on =
onstor-dc01.</FONT></SPAN><SPAN LANG=3D"en-us"><FONT FACE=3D"Calibri"> =
Added backup ldap servers to sslvpn</FONT></SPAN><SPAN LANG=3D"en-us"> =
<FONT FACE=3D"Calibri">authentication</FONT></SPAN><SPAN =
LANG=3D"en-us"><FONT FACE=3D"Calibri"> servers.</FONT></SPAN><SPAN =
LANG=3D"en-us"><FONT FACE=3D"Calibri"> Backup =
servers:</FONT></SPAN><SPAN LANG=3D"en-us"> <FONT =
FACE=3D"Calibri">onstor-dc03.onstor.net, onstor-dc04.onstor.net =
.</FONT></SPAN></P>
<BR>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT =
FACE=3D"Calibri">Regards,</FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT =
FACE=3D"Calibri">Brian</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN></P>

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