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Subject: FW: European FTP site operational
Date: Mon, 16 Apr 2007 08:18:03 -0700
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Thread-Topic: European FTP site operational
Thread-Index: Acd8jUbUjpDttS8NROGJ1HbVlb+HdADQhAPQABrB9fA=
From: "Jay Michlin" <jay.michlin@onstor.com>
To: "dl-Software" <dl-software@onstor.com>

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Just FYI.

> ______________________________________________=20
> From: 	Caeli Collins =20
> Sent:	Sunday, April 15, 2007 7:33 PM
> To:	dl-eng-ops-staff; dl-Executive
> Subject:	FW: European FTP site operational
>=20
> We still have very slow transfer between the Europe and the US, but at
> least the customer won't see it.
>=20
> Caeli
>=20
>=20
> ______________________________________________=20
> From: 	Eric Barrett =20
> Sent:	Wednesday, April 11, 2007 4:01 PM
> To:	dl-Customer-Engineering; dl-se; Frontline Support
> Subject:	European FTP site operational
>=20
> ftp-eu.onstor.com is now online (IP 83.170.102.188).  This site
> exactly mirrors ftp.onstor.com and can be used for both uploads and
> downloads.
>=20
> The system is located in England, and should provide significantly
> faster access for European customers.  Thanks to Neil Cook for setting
> this up.
>=20
> A few notes:
>=20
> 1) Files which have been uploaded to the /incoming directory still
> have to be replicated to the US before they are available in the data
> warehouse.  This process can take many hours or even days with large
> core files, especially during certain times of day.
>=20
> 2) Downloadable files are replicated once per hour, so if a release
> has just been announced, it may not become fully available for several
> hours afterward.
>=20
> 3) Web service is not provided.  http://support.onstor.com remains
> Support's only website.  (At some point we will be adding links in the
> support site to files on ftp-eu.)
>=20
> --
> Eric Barrett - ONStor Support - 1-408-963-2407 - eric@onstor.com
>=20
> ONStor US Support:
> Phone: 1-866-726-3453; email: support@onstor.com
>=20
>=20

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<P><FONT COLOR=3D"#0000FF" SIZE=3D2 FACE=3D"Arial">Just FYI.</FONT>
</P>

<P><FONT SIZE=3D1 =
FACE=3D"Tahoma">______________________________________________ </FONT>

<BR><B><FONT SIZE=3D1 FACE=3D"Tahoma">From: &nbsp;</FONT></B> <FONT =
SIZE=3D1 FACE=3D"Tahoma">Caeli Collins&nbsp; </FONT>

<BR><B><FONT SIZE=3D1 FACE=3D"Tahoma">Sent:&nbsp;&nbsp;</FONT></B> <FONT =
SIZE=3D1 FACE=3D"Tahoma">Sunday, April 15, 2007 7:33 PM</FONT>

<BR><B><FONT SIZE=3D1 =
FACE=3D"Tahoma">To:&nbsp;&nbsp;&nbsp;&nbsp;</FONT></B> <FONT SIZE=3D1 =
FACE=3D"Tahoma">dl-eng-ops-staff; dl-Executive</FONT>

<BR><B><FONT SIZE=3D1 =
FACE=3D"Tahoma">Subject:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT>=
</B> <FONT SIZE=3D1 FACE=3D"Tahoma">FW: European FTP site =
operational</FONT>
</P>

<P><FONT COLOR=3D"#0000FF" SIZE=3D2 FACE=3D"Arial">We still have very =
slow transfer between the Europe and the US, but at least the customer =
won't see it.</FONT>
</P>

<P><FONT SIZE=3D2 FACE=3D"Arial">Caeli</FONT>
</P>
<BR>

<P><FONT SIZE=3D1 =
FACE=3D"Tahoma">______________________________________________ </FONT>

<BR><B><FONT SIZE=3D1 FACE=3D"Tahoma">From: &nbsp;</FONT></B> <FONT =
SIZE=3D1 FACE=3D"Tahoma">Eric Barrett&nbsp; </FONT>

<BR><B><FONT SIZE=3D1 FACE=3D"Tahoma">Sent:&nbsp;&nbsp;</FONT></B> <FONT =
SIZE=3D1 FACE=3D"Tahoma">Wednesday, April 11, 2007 4:01 PM</FONT>

<BR><B><FONT SIZE=3D1 =
FACE=3D"Tahoma">To:&nbsp;&nbsp;&nbsp;&nbsp;</FONT></B> <FONT SIZE=3D1 =
FACE=3D"Tahoma">dl-Customer-Engineering; dl-se; Frontline Support</FONT>

<BR><B><FONT SIZE=3D1 =
FACE=3D"Tahoma">Subject:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT>=
</B> <FONT SIZE=3D1 FACE=3D"Tahoma">European FTP site operational</FONT>
</P>

<P><B><FONT SIZE=3D2 FACE=3D"Courier =
New">ftp-eu.onstor.com</FONT></B><FONT SIZE=3D2 FACE=3D"Arial"> is now =
online (IP 83.170.102.188).&nbsp; This site exactly mirrors </FONT><A =
HREF=3D"file://ftp.onstor.com"><U><FONT COLOR=3D"#0000FF" SIZE=3D2 =
FACE=3D"Arial">ftp.onstor.com</FONT></U></A><FONT SIZE=3D2 =
FACE=3D"Arial"> and can be used for both uploads and =
downloads.</FONT></P>

<P><FONT SIZE=3D2 FACE=3D"Arial">The system is located in England, and =
should provide significantly faster access for European customers.&nbsp; =
Thanks to Neil Cook for setting this up.</FONT></P>

<P><FONT SIZE=3D2 FACE=3D"Arial">A few notes:</FONT>
</P>

<P><FONT SIZE=3D2 FACE=3D"Arial">1) Files which have been uploaded to =
the</FONT> <FONT SIZE=3D2 FACE=3D"Courier New">/incoming</FONT><FONT =
SIZE=3D2 FACE=3D"Arial"> directory still have to be replicated to the US =
before they are available in the data warehouse.&nbsp; This process can =
take many hours or even days with large core files, especially during =
certain times of day.</FONT></P>

<P><FONT SIZE=3D2 FACE=3D"Arial">2) Downloadable files are replicated =
once per hour, so if a release has just been announced, it may not =
become fully available for several hours afterward.</FONT></P>

<P><FONT SIZE=3D2 FACE=3D"Arial">3) Web service is</FONT><B> <FONT =
SIZE=3D2 FACE=3D"Arial">not</FONT></B><FONT SIZE=3D2 FACE=3D"Arial"> =
provided.&nbsp; </FONT><A HREF=3D"http://support.onstor.com"><U><FONT =
COLOR=3D"#0000FF" SIZE=3D2 =
FACE=3D"Arial">http://support.onstor.com</FONT></U></A><FONT SIZE=3D2 =
FACE=3D"Arial"> remains Support's only website.&nbsp; (At some point we =
will be adding links in the support site to files on ftp-eu.)</FONT></P>

<P><FONT SIZE=3D2 FACE=3D"Courier New">--</FONT>

<BR><FONT SIZE=3D2 FACE=3D"Courier New">Eric Barrett - ONStor Support - =
1-408-963-2407 - eric@onstor.com</FONT>
</P>

<P><FONT SIZE=3D2 FACE=3D"Courier New">ONStor US Support:</FONT>

<BR><FONT SIZE=3D2 FACE=3D"Courier New">Phone: 1-866-726-3453; email: =
support@onstor.com</FONT>
</P>
<BR>

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