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Subject: Zonda Planning Update -- background
Date: Thu, 12 Apr 2007 10:06:02 -0700
Message-ID: <BB375AF679D4A34E9CA8DFA650E2B04E0338F7F0@onstor-exch02.onstor.net>
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Thread-Topic: Zonda Planning Update -- background
Thread-Index: Acd8oSc3vYfhgC4VQLSvqcGyXNDxEgAglWcw
From: "Jay Michlin" <jay.michlin@onstor.com>
To: "Andy Sharp" <andy.sharp@onstor.com>,
	"Charissa Willard" <charissa.willard@onstor.com>,
	"Maxim Kozlovsky" <maxim.kozlovsky@onstor.com>,
	"Tim Gardner" <tim.gardner@onstor.com>,
	"Brian DeForest" <brian.deforest@onstor.com>

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Folks,
=20
Thanks again for helping me at the 3:00 pm meeting today. I've appended
a document Jerry, Paul and I developed for your interest. No need to
read it in depth, because I'll now summarize it for you.
=20
Here are the projects we (Jerry, Paul and I) discussed for Zonda as an
"availability" initiative:
=20
a.       10 code changes (the first 10 items under number I below; they
are mostly exactly what we produced in our own Zonda planing)

b.      Coverity (exactly as we planned)

c.       Install/upgrade (Make install and upgrade better)

d.      Torture fixes (fix defects uncovered by QA's torture testing)

e.       EMRS hooks (not hard, but needs coordination with Ian)

f.        Logging (Paul has some ideas on this under number VIII below)

=20

Our main task today at 3 is to decide if this all fits within the Zonda
plan we originally developed, and my guess is "yes".
=20
Here are some other things to consider:
=20
* Our planning should include the 5 people for Cougar + 2 people for ad
hoc projects requested by Sales + Zonda as an availability initiative.
If so, can we still do the work and deliver by the end of September?
=20
* Let's spend a little time discussing whether Zonda should ship on
Linux. Interesting idea, eh?
=20
Thanks again.
=20
jay
=20
________________________________

From: Jerry Lopatin=20
Sent: Wednesday, April 11, 2007 6:23 PM
To: Jay Michlin; Paul Hammer
Subject: Availability Projects 4-9-07.doc



Availability Projects

=20

I.       System hardening - fix the inherent bear traps in our code

A.    Short-to-mid term projects

1.      Eliminate sendAgile; replace with RMC

2.      Add RMC to file system=20

3.      Dump hardening (in progress)

4.      Eek improvements (99% of cases in 1 pass <1 hour)

5.      Incremental additional file system improvements

6.      Evm improvements

7.      Memory tagging

8.      Authentication / Samba

9.      Volume limits, stability

10.  CLI refactoring?

11.  Reboot time

12.  Linux?

B.     Longer term projects

1.      Online eek

2.      Transaction semantics in the cluster database

II.    Coverity

A.    Just do it!

B.     We'll need to develop a process for using it

III. Improvements to help install and upgrade

A.    Fix the "PM down" problem - This one has to be in Delorean

B.     Clean up upgrade and install once and for all

1.      Both code and processes

2.      Improve reliability and performance of install, must be
bulletproof on the install and then remove the compare. Think the goal
has to be deploying a Pantera system in under and hour, from crate to
create.

IV. Testing

A.    Torture test

B.     Make use of test frameworks for FS and SNMP (perhaps others)

C.     Extend build ver - improve nightly build by adding nightly build
ver or other

D.    Make Supersoak effective, extend it

E.     Extend existing test sets

F.      Define benchmarks and routinely test to them during the project

G.    Add beta testing

H.    Other

V.    Analysis

A.    Decide on projects for Operations and CS

B.     Decide on and execute tracking metrics

C.     Better logging and interaction with EMRS

VI. Process

A.    Continue code reviews, design reviews etc.

B.     Paul to provide additional

C.     Escalations engineers have to be project aware (code level)

D.    Better test auditing - when was a test last run and what was the
result

VII.          Other

A.    Developers spend more time experiencing field
environment/issues/concerns

B.     Education and training initiative for CS

*	And Se's=20
*	Improve sales focus to sell what we know works and is supported=20
*	No more deployment of unqualified arrays=20

=20

VIII  Support and serviceability

*         All core dump must end up on the mgmt volumes

*         Ability to keep flash space maintained (reaper)

*         All the daemons must generate cores.=20

*         FC must be able to generate a core.

*         Nice to have- Ability to write to mgmt volume even though FP
is down.=20

*         Ability to write logs to the mgmt volume.

*         Uptime stat built into the product

*	Ability to dump File system meta data on to mgmt volume=20
*	If remote Syslog is not configured and EMRS not enabled, ability
to rollover the old logs to mgmt volume & implement retention for them=20
*	NDMP log should be on mgmtvolume=20
*	Ability to maintain/schedule clusterDB backups on mgmt volume=20
*	Ability to maintain/schedule all the config information in mgmt
volume=20
*	Easy way to capture N/W packets on our filer=20
*	Better logging for poor response time by the external element
(e.g.) DC, NIS, Array, DMA=20
*	Ability to monitor logs and CPU/memory usage of SSC and then
does the right thing (cleanup/warnings, etc...). Perhaps a daemon on
SSC.=20
*	More AS alert events=20
*	Disk defragmenter=20

=20

IX   Hardware

=20

X  Documentation

=20

XI   Bug Backlog

=20

=20

=20

a.       10 code changes

b.      Coverity

c.       Install/upgrade

d.      Torture fixes

e.       EMRS hooks

f.        Logging

=20

a.       Torture

b.      Supersoak

c.       Usability / Supportability

d.      QA of above changes

e.       Install / Upgrade workflows

f.        Core regression on complete code

g.      Code coverage

=20

=20

=20


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<DIV dir=3Dltr align=3Dleft><FONT face=3DArial color=3D#0000ff =
size=3D2><SPAN=20
class=3D529175616-12042007>Folks,</SPAN></FONT></DIV>
<DIV dir=3Dltr align=3Dleft><FONT face=3DArial color=3D#0000ff =
size=3D2><SPAN=20
class=3D529175616-12042007></SPAN></FONT>&nbsp;</DIV>
<DIV dir=3Dltr align=3Dleft><FONT face=3DArial color=3D#0000ff =
size=3D2><SPAN=20
class=3D529175616-12042007>Thanks again for helping me at the 3:00 pm =
meeting=20
today. I've appended a document Jerry, Paul and I developed for your =
interest.=20
No need to read it in depth, because I'll now summarize it for=20
you.</SPAN></FONT></DIV>
<DIV dir=3Dltr align=3Dleft><FONT face=3DArial color=3D#0000ff =
size=3D2><SPAN=20
class=3D529175616-12042007></SPAN></FONT>&nbsp;</DIV>
<DIV dir=3Dltr align=3Dleft><FONT face=3DArial color=3D#0000ff =
size=3D2><SPAN=20
class=3D529175616-12042007>Here are the projects we (Jerry, Paul and I) =
discussed=20
for Zonda as an "availability" initiative:</SPAN></FONT></DIV>
<DIV dir=3Dltr align=3Dleft><FONT face=3DArial color=3D#0000ff =
size=3D2><SPAN=20
class=3D529175616-12042007></SPAN></FONT>&nbsp;</DIV><FONT><SPAN=20
class=3D529175616-12042007>
<P class=3DMsoNormal dir=3Dltr=20
style=3D"MARGIN-LEFT: 0.75in; TEXT-INDENT: -0.25in; mso-list: l4 level5 =
lfo6"=20
align=3Dleft><FONT color=3D#0000ff><B><SPAN=20
style=3D"FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial"><SPAN=20
style=3D"mso-list: Ignore">a.<FONT face=3DArial size=3D2><SPAN=20
style=3D"FONT: 7pt 'Times New =
Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></B><B><SPAN=20
style=3D"FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial">10 code =

changes<SPAN class=3D529175616-12042007> (the first 10 items under =
number I below;=20
they are mostly exactly what we produced in our own Zonda=20
planing)</SPAN></SPAN></B></FONT></P>
<P class=3DMsoNormal dir=3Dltr=20
style=3D"MARGIN-LEFT: 0.75in; TEXT-INDENT: -0.25in; mso-list: l4 level5 =
lfo6"=20
align=3Dleft><FONT color=3D#0000ff><B><SPAN=20
style=3D"FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial"><SPAN=20
style=3D"mso-list: Ignore">b.<FONT face=3DArial size=3D2><SPAN=20
style=3D"FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></B><B><SPAN=20
style=3D"FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: =
Arial">Coverity<SPAN=20
class=3D529175616-12042007> (exactly as we =
planned)</SPAN></SPAN></B></FONT></P>
<P class=3DMsoNormal dir=3Dltr=20
style=3D"MARGIN-LEFT: 0.75in; TEXT-INDENT: -0.25in; mso-list: l4 level5 =
lfo6"=20
align=3Dleft><FONT color=3D#0000ff><B><SPAN=20
style=3D"FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial"><SPAN=20
style=3D"mso-list: Ignore">c.<FONT face=3DArial size=3D2><SPAN=20
style=3D"FONT: 7pt 'Times New =
Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></B><B><SPAN=20
style=3D"FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: =
Arial">Install/upgrade<SPAN=20
class=3D529175616-12042007> (Make install and upgrade=20
better)</SPAN></SPAN></B></FONT></P>
<P class=3DMsoNormal dir=3Dltr=20
style=3D"MARGIN-LEFT: 0.75in; TEXT-INDENT: -0.25in; mso-list: l4 level5 =
lfo6"=20
align=3Dleft><FONT color=3D#0000ff><B><SPAN=20
style=3D"FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial"><SPAN=20
style=3D"mso-list: Ignore">d.<FONT face=3DArial size=3D2><SPAN=20
style=3D"FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></B><B><SPAN=20
style=3D"FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial">Torture =

fixes<SPAN class=3D529175616-12042007> (fix defects uncovered by QA's =
torture=20
testing)</SPAN></SPAN></B></FONT></P>
<P class=3DMsoNormal dir=3Dltr=20
style=3D"MARGIN-LEFT: 0.75in; TEXT-INDENT: -0.25in; mso-list: l4 level5 =
lfo6"=20
align=3Dleft><FONT color=3D#0000ff><B><SPAN=20
style=3D"FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial"><SPAN=20
style=3D"mso-list: Ignore">e.<FONT face=3DArial size=3D2><SPAN=20
style=3D"FONT: 7pt 'Times New =
Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></B><B><SPAN=20
style=3D"FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial">EMRS =
hooks<SPAN=20
class=3D529175616-12042007> (not hard, but needs coordination with=20
Ian)</SPAN></SPAN></B></FONT></P>
<P class=3DMsoNormal dir=3Dltr=20
style=3D"MARGIN-LEFT: 0.75in; TEXT-INDENT: -0.25in; mso-list: l4 level5 =
lfo6"=20
align=3Dleft><FONT color=3D#0000ff><B><SPAN=20
style=3D"FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial"><SPAN=20
style=3D"mso-list: Ignore">f.<FONT face=3DArial size=3D2><SPAN=20
style=3D"FONT: 7pt 'Times New =
Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></B><B><SPAN=20
style=3D"FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: =
Arial">Logging<SPAN=20
class=3D529175616-12042007> (Paul has some ideas on this under number =
VIII=20
below)</SPAN></SPAN></B></FONT></P>
<P class=3DMsoNormal dir=3Dltr=20
style=3D"MARGIN-LEFT: 0.75in; TEXT-INDENT: -0.25in; mso-list: l4 level5 =
lfo6"=20
align=3Dleft><FONT face=3DArial color=3D#0000ff size=3D2><B><SPAN=20
style=3D"FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial"><SPAN=20
class=3D529175616-12042007></SPAN></SPAN></B></FONT>&nbsp;</P><FONT=20
color=3D#0000ff><SPAN=20
style=3D"FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial"><SPAN=20
class=3D529175616-12042007>
<DIV dir=3Dltr align=3Dleft></SPAN></SPAN></FONT></SPAN></FONT><SPAN=20
class=3D529175616-12042007><FONT face=3DArial color=3D#0000ff =
size=3D2>Our main task=20
today at 3 is to decide if this all fits within the Zonda plan we =
originally=20
developed, and my guess is "yes".</FONT></SPAN></DIV>
<DIV dir=3Dltr align=3Dleft><SPAN class=3D529175616-12042007><FONT =
face=3DArial=20
color=3D#0000ff size=3D2></FONT></SPAN>&nbsp;</DIV>
<DIV dir=3Dltr align=3Dleft><SPAN class=3D529175616-12042007><FONT =
face=3DArial=20
color=3D#0000ff size=3D2>Here are some other things to =
consider:</FONT></SPAN></DIV>
<DIV dir=3Dltr align=3Dleft><SPAN class=3D529175616-12042007><FONT =
face=3DArial=20
color=3D#0000ff size=3D2></FONT></SPAN>&nbsp;</DIV>
<DIV dir=3Dltr align=3Dleft><SPAN class=3D529175616-12042007><FONT =
face=3DArial=20
color=3D#0000ff size=3D2>* Our planning should include the 5 people for =
Cougar + 2=20
people for ad hoc projects requested by Sales + Zonda as an availability =

initiative. If so, can we still do the work and deliver by the end of=20
September?</FONT></SPAN></DIV>
<DIV dir=3Dltr align=3Dleft><SPAN class=3D529175616-12042007><FONT =
face=3DArial=20
color=3D#0000ff size=3D2></FONT></SPAN>&nbsp;</DIV>
<DIV dir=3Dltr align=3Dleft><SPAN class=3D529175616-12042007><FONT =
face=3DArial=20
color=3D#0000ff size=3D2>* Let's spend a little time discussing whether =
Zonda should=20
ship on Linux. Interesting idea, eh?</FONT></SPAN></DIV>
<DIV dir=3Dltr align=3Dleft><SPAN class=3D529175616-12042007><FONT =
face=3DArial=20
color=3D#0000ff size=3D2></FONT></SPAN>&nbsp;</DIV>
<DIV dir=3Dltr align=3Dleft><SPAN class=3D529175616-12042007><FONT =
face=3DArial=20
color=3D#0000ff size=3D2>Thanks again.</FONT></SPAN></DIV>
<DIV dir=3Dltr align=3Dleft><SPAN class=3D529175616-12042007><FONT =
face=3DArial=20
color=3D#0000ff size=3D2></FONT></SPAN>&nbsp;</DIV>
<DIV dir=3Dltr align=3Dleft><SPAN class=3D529175616-12042007><FONT =
face=3DArial=20
color=3D#0000ff size=3D2>jay</FONT></SPAN></DIV>
<DIV dir=3Dltr align=3Dleft><SPAN class=3D529175616-12042007><FONT =
face=3DArial=20
color=3D#0000ff size=3D2></FONT></SPAN>&nbsp;</DIV>
<DIV class=3DOutlookMessageHeader lang=3Den-us dir=3Dltr align=3Dleft>
<HR tabIndex=3D-1>
<FONT face=3DTahoma size=3D2><B>From:</B> Jerry Lopatin <BR><B>Sent:</B> =
Wednesday,=20
April 11, 2007 6:23 PM<BR><B>To:</B> Jay Michlin; Paul =
Hammer<BR><B>Subject:</B>=20
Availability Projects 4-9-07.doc<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV class=3DSection1>
<P class=3DMsoNormal><B><FONT face=3D"Times New Roman" size=3D3><SPAN=20
style=3D"FONT-WEIGHT: bold; FONT-SIZE: 12pt">Availability=20
Projects<o:p></o:p></SPAN></FONT></B></P>
<P class=3DMsoNormal><FONT face=3D"Times New Roman" size=3D3><SPAN=20
style=3D"FONT-SIZE: 12pt"><o:p>&nbsp;</o:p></SPAN></FONT></P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.25in; TEXT-INDENT: -0.25in; mso-list: l3 level1 =
lfo1"><![if !supportLists]><FONT=20
face=3D"Times New Roman" size=3D3><SPAN style=3D"FONT-SIZE: 12pt"><SPAN=20
style=3D"mso-list: Ignore">I.<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New =
Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT><![endif]>System hardening &#8211; =
fix the inherent=20
bear traps in our code</P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.5in; TEXT-INDENT: -0.25in; mso-list: l3 level2 =
lfo1"><![if !supportLists]><FONT=20
face=3D"Times New Roman" size=3D3><SPAN style=3D"FONT-SIZE: 12pt"><SPAN=20
style=3D"mso-list: Ignore">A.<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT><![endif]>Short-to-mid term =
projects</P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.75in; TEXT-INDENT: -0.25in; mso-list: l3 level3 =
lfo1"><![if !supportLists]><FONT=20
face=3D"Times New Roman" size=3D3><SPAN style=3D"FONT-SIZE: 12pt"><SPAN=20
style=3D"mso-list: Ignore">1.<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT><![endif]>Eliminate sendAgile; =
replace with=20
RMC</P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.75in; TEXT-INDENT: -0.25in; mso-list: l3 level3 =
lfo1"><![if !supportLists]><FONT=20
face=3D"Times New Roman" color=3Dred size=3D3><SPAN=20
style=3D"FONT-SIZE: 12pt; COLOR: red"><SPAN style=3D"mso-list: =
Ignore">2.<FONT=20
face=3D"Times New Roman" size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT><![endif]><FONT color=3Dred><SPAN=20
style=3D"COLOR: red">Add RMC to file system =
<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.75in; TEXT-INDENT: -0.25in; mso-list: l3 level3 =
lfo1"><![if !supportLists]><FONT=20
face=3D"Times New Roman" size=3D3><SPAN style=3D"FONT-SIZE: 12pt"><SPAN=20
style=3D"mso-list: Ignore">3.<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT><![endif]>Dump hardening (in =
progress)</P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.75in; TEXT-INDENT: -0.25in; mso-list: l3 level3 =
lfo1"><![if !supportLists]><FONT=20
face=3D"Times New Roman" size=3D3><SPAN style=3D"FONT-SIZE: 12pt"><SPAN=20
style=3D"mso-list: Ignore">4.<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT><![endif]>Eek improvements <SPAN=20
style=3D"BACKGROUND: yellow">(99% of cases in 1 pass &lt;1 =
hour)</SPAN></P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.75in; TEXT-INDENT: -0.25in; mso-list: l3 level3 =
lfo1"><![if !supportLists]><FONT=20
face=3D"Times New Roman" size=3D3><SPAN style=3D"FONT-SIZE: 12pt"><SPAN=20
style=3D"mso-list: Ignore">5.<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT><![endif]>Incremental additional file =
system=20
improvements</P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.75in; TEXT-INDENT: -0.25in; mso-list: l3 level3 =
lfo1"><![if !supportLists]><FONT=20
face=3D"Times New Roman" size=3D3><SPAN style=3D"FONT-SIZE: 12pt"><SPAN=20
style=3D"mso-list: Ignore">6.<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT><![endif]>Evm improvements</P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.75in; TEXT-INDENT: -0.25in; mso-list: l3 level3 =
lfo1"><![if !supportLists]><FONT=20
face=3D"Times New Roman" size=3D3><SPAN style=3D"FONT-SIZE: 12pt"><SPAN=20
style=3D"mso-list: Ignore">7.<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT><![endif]>Memory tagging</P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.75in; TEXT-INDENT: -0.25in; mso-list: l3 level3 =
lfo1"><![if !supportLists]><FONT=20
face=3D"Times New Roman" size=3D3><SPAN style=3D"FONT-SIZE: 12pt"><SPAN=20
style=3D"mso-list: Ignore">8.<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT><![endif]>Authentication / Samba</P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.75in; TEXT-INDENT: -0.25in; mso-list: l3 level3 =
lfo1"><![if !supportLists]><FONT=20
face=3D"Times New Roman" size=3D3><SPAN=20
style=3D"FONT-SIZE: 12pt; BACKGROUND: yellow"><SPAN=20
style=3D"mso-list: Ignore">9.<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT><![endif]><SPAN=20
style=3D"BACKGROUND: yellow">Volume limits, =
stability<o:p></o:p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.75in; TEXT-INDENT: -0.25in; mso-list: l3 level3 =
lfo1"><![if !supportLists]><I><FONT=20
face=3D"Times New Roman" size=3D3><SPAN=20
style=3D"FONT-SIZE: 12pt; FONT-STYLE: italic"><SPAN=20
style=3D"mso-list: Ignore">10.<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New Roman'">&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT></I><![endif]><I><SPAN=20
style=3D"BACKGROUND: yellow; FONT-STYLE: italic">CLI</SPAN> <SPAN=20
style=3D"BACKGROUND: yellow">refactoring</SPAN>?<o:p></o:p></I></P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.75in; TEXT-INDENT: -0.25in; mso-list: l3 level3 =
lfo1"><![if !supportLists]><FONT=20
face=3D"Times New Roman" size=3D3><SPAN style=3D"FONT-SIZE: 12pt"><SPAN=20
style=3D"mso-list: Ignore">11.<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New Roman'">&nbsp; =
</SPAN></FONT></SPAN></SPAN></FONT><![endif]><SPAN=20
style=3D"BACKGROUND: yellow">Reboot</SPAN> <SPAN=20
style=3D"BACKGROUND: yellow">time</SPAN></P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.75in; TEXT-INDENT: -0.25in; mso-list: l3 level3 =
lfo1"><![if !supportLists]><FONT=20
face=3D"Times New Roman" size=3D3><SPAN style=3D"FONT-SIZE: 12pt"><SPAN=20
style=3D"mso-list: Ignore">12.<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New Roman'">&nbsp; =
</SPAN></FONT></SPAN></SPAN></FONT><![endif]><SPAN=20
style=3D"BACKGROUND: yellow">Linux</SPAN>?</P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.5in; TEXT-INDENT: -0.25in; mso-list: l3 level2 =
lfo1"><![if !supportLists]><FONT=20
face=3D"Times New Roman" size=3D3><SPAN style=3D"FONT-SIZE: 12pt"><SPAN=20
style=3D"mso-list: Ignore">B.<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT><![endif]>Longer term projects</P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.75in; TEXT-INDENT: -0.25in; mso-list: l3 level3 =
lfo1"><![if !supportLists]><FONT=20
face=3D"Times New Roman" size=3D3><SPAN style=3D"FONT-SIZE: 12pt"><SPAN=20
style=3D"mso-list: Ignore">1.<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT><![endif]>Online eek</P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.75in; TEXT-INDENT: -0.25in; mso-list: l3 level3 =
lfo1"><![if !supportLists]><FONT=20
face=3D"Times New Roman" size=3D3><SPAN style=3D"FONT-SIZE: 12pt"><SPAN=20
style=3D"mso-list: Ignore">2.<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT><![endif]>Transaction semantics in =
the=20
cluster database</P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.25in; TEXT-INDENT: -0.25in; mso-list: l3 level1 =
lfo1"><![if !supportLists]><FONT=20
face=3D"Times New Roman" size=3D3><SPAN style=3D"FONT-SIZE: 12pt"><SPAN=20
style=3D"mso-list: Ignore">II.<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT><![endif]>Coverity</P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.5in; TEXT-INDENT: -0.25in; mso-list: l3 level2 =
lfo1"><![if !supportLists]><FONT=20
face=3D"Times New Roman" size=3D3><SPAN style=3D"FONT-SIZE: 12pt"><SPAN=20
style=3D"mso-list: Ignore">A.<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT><![endif]>Just do it!</P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.5in; TEXT-INDENT: -0.25in; mso-list: l3 level2 =
lfo1"><![if !supportLists]><FONT=20
face=3D"Times New Roman" size=3D3><SPAN style=3D"FONT-SIZE: 12pt"><SPAN=20
style=3D"mso-list: Ignore">B.<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT><![endif]>We&#8217;ll need to develop =
a process for=20
using it</P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.25in; TEXT-INDENT: -0.25in; mso-list: l3 level1 =
lfo1"><![if !supportLists]><FONT=20
face=3D"Times New Roman" size=3D3><SPAN style=3D"FONT-SIZE: 12pt"><SPAN=20
style=3D"mso-list: Ignore">III.<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New Roman'"> =
</SPAN></FONT></SPAN></SPAN></FONT><![endif]>Improvements to help =
install and=20
upgrade</P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.5in; TEXT-INDENT: -0.25in; mso-list: l3 level2 =
lfo1"><![if !supportLists]><FONT=20
face=3D"Times New Roman" size=3D3><SPAN style=3D"FONT-SIZE: 12pt"><SPAN=20
style=3D"mso-list: Ignore">A.<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT><![endif]>Fix the &#8220;PM =
down&#8221; problem &#8211; <FONT=20
color=3Dred><SPAN style=3D"COLOR: red">This one has to be in=20
Delorean</SPAN></FONT></P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.5in; TEXT-INDENT: -0.25in; mso-list: l3 level2 =
lfo1"><![if !supportLists]><FONT=20
face=3D"Times New Roman" size=3D3><SPAN style=3D"FONT-SIZE: 12pt"><SPAN=20
style=3D"mso-list: Ignore">B.<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT><![endif]>Clean up upgrade and =
install once=20
and for all</P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.75in; TEXT-INDENT: -0.25in; mso-list: l3 level3 =
lfo1"><![if !supportLists]><FONT=20
face=3D"Times New Roman" size=3D3><SPAN style=3D"FONT-SIZE: 12pt"><SPAN=20
style=3D"mso-list: Ignore">1.<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT><![endif]>Both code and processes</P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.75in; TEXT-INDENT: -0.25in; mso-list: l3 level3 =
lfo1"><![if !supportLists]><FONT=20
face=3D"Times New Roman" color=3Dred size=3D3><SPAN=20
style=3D"FONT-SIZE: 12pt; COLOR: red"><SPAN style=3D"mso-list: =
Ignore">2.<FONT=20
face=3D"Times New Roman" size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT><![endif]><FONT color=3Dred><SPAN=20
style=3D"COLOR: red">Improve reliability and performance of install, =
must be=20
bulletproof on the install and then remove the compare. Think the goal =
has to be=20
deploying a Pantera system in under and hour, from crate to=20
create.<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.25in; TEXT-INDENT: -0.25in; mso-list: l3 level1 =
lfo1"><![if !supportLists]><FONT=20
face=3D"Times New Roman" size=3D3><SPAN style=3D"FONT-SIZE: 12pt"><SPAN=20
style=3D"mso-list: Ignore">IV.<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New Roman'"> =
</SPAN></FONT></SPAN></SPAN></FONT><![endif]>Testing</P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.5in; TEXT-INDENT: -0.25in; mso-list: l3 level2 =
lfo1"><![if !supportLists]><FONT=20
face=3D"Times New Roman" size=3D3><SPAN style=3D"FONT-SIZE: 12pt"><SPAN=20
style=3D"mso-list: Ignore">A.<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT><![endif]>Torture test</P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.5in; TEXT-INDENT: -0.25in; mso-list: l3 level2 =
lfo1"><![if !supportLists]><FONT=20
face=3D"Times New Roman" color=3Dred size=3D3><SPAN=20
style=3D"FONT-SIZE: 12pt; COLOR: red"><SPAN style=3D"mso-list: =
Ignore">B.<FONT=20
face=3D"Times New Roman" size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT><![endif]><FONT color=3Dred><SPAN=20
style=3D"COLOR: red">Make use of test frameworks for FS and SNMP =
(perhaps=20
others)<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.5in; TEXT-INDENT: -0.25in; mso-list: l3 level2 =
lfo1"><![if !supportLists]><FONT=20
face=3D"Times New Roman" color=3Dred size=3D3><SPAN=20
style=3D"FONT-SIZE: 12pt; COLOR: red"><SPAN style=3D"mso-list: =
Ignore">C.<FONT=20
face=3D"Times New Roman" size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT><![endif]><FONT color=3Dred><SPAN=20
style=3D"COLOR: red">Extend build ver &#8211; improve nightly build by =
adding nightly=20
build ver or other<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.5in; TEXT-INDENT: -0.25in; mso-list: l3 level2 =
lfo1"><![if !supportLists]><FONT=20
face=3D"Times New Roman" color=3Dred size=3D3><SPAN=20
style=3D"FONT-SIZE: 12pt; COLOR: red"><SPAN style=3D"mso-list: =
Ignore">D.<FONT=20
face=3D"Times New Roman" size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT><![endif]><FONT color=3Dred><SPAN=20
style=3D"COLOR: red">Make Supersoak effective, extend=20
it<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.5in; TEXT-INDENT: -0.25in; mso-list: l3 level2 =
lfo1"><![if !supportLists]><FONT=20
face=3D"Times New Roman" color=3Dred size=3D3><SPAN=20
style=3D"FONT-SIZE: 12pt; COLOR: red"><SPAN style=3D"mso-list: =
Ignore">E.<FONT=20
face=3D"Times New Roman" size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT><![endif]><FONT color=3Dred><SPAN=20
style=3D"COLOR: red">Extend existing test =
sets<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.5in; TEXT-INDENT: -0.25in; mso-list: l3 level2 =
lfo1"><![if !supportLists]><FONT=20
face=3D"Times New Roman" color=3Dred size=3D3><SPAN=20
style=3D"FONT-SIZE: 12pt; COLOR: red"><SPAN style=3D"mso-list: =
Ignore">F.<FONT=20
face=3D"Times New Roman" size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT><![endif]><FONT color=3Dred><SPAN=20
style=3D"COLOR: red">Define benchmarks and routinely test to them during =
the=20
project<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.5in; TEXT-INDENT: -0.25in; mso-list: l3 level2 =
lfo1"><![if !supportLists]><FONT=20
face=3D"Times New Roman" color=3Dred size=3D3><SPAN=20
style=3D"FONT-SIZE: 12pt; COLOR: red"><SPAN style=3D"mso-list: =
Ignore">G.<FONT=20
face=3D"Times New Roman" size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT><![endif]><FONT color=3Dred><SPAN=20
style=3D"COLOR: red">Add beta testing<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.5in; TEXT-INDENT: -0.25in; mso-list: l3 level2 =
lfo1"><![if !supportLists]><FONT=20
face=3D"Times New Roman" size=3D3><SPAN style=3D"FONT-SIZE: 12pt"><SPAN=20
style=3D"mso-list: Ignore">H.<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT><![endif]>Other</P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.25in; TEXT-INDENT: -0.25in; mso-list: l3 level1 =
lfo1"><![if !supportLists]><FONT=20
face=3D"Times New Roman" size=3D3><SPAN style=3D"FONT-SIZE: 12pt"><SPAN=20
style=3D"mso-list: Ignore">V.<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT><![endif]>Analysis</P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.5in; TEXT-INDENT: -0.25in; mso-list: l3 level2 =
lfo1"><![if !supportLists]><FONT=20
face=3D"Times New Roman" size=3D3><SPAN style=3D"FONT-SIZE: 12pt"><SPAN=20
style=3D"mso-list: Ignore">A.<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT><![endif]>Decide on projects for =
Operations=20
and CS</P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.5in; TEXT-INDENT: -0.25in; mso-list: l3 level2 =
lfo1"><![if !supportLists]><FONT=20
face=3D"Times New Roman" size=3D3><SPAN style=3D"FONT-SIZE: 12pt"><SPAN=20
style=3D"mso-list: Ignore">B.<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT><![endif]>Decide on and execute =
tracking=20
metrics</P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.5in; TEXT-INDENT: -0.25in; mso-list: l3 level2 =
lfo1"><![if !supportLists]><FONT=20
face=3D"Times New Roman" size=3D3><SPAN=20
style=3D"FONT-SIZE: 12pt; BACKGROUND: yellow"><SPAN=20
style=3D"mso-list: Ignore">C.<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT><![endif]><SPAN=20
style=3D"BACKGROUND: yellow">Better logging and interaction with=20
EMRS<o:p></o:p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.25in; TEXT-INDENT: -0.25in; mso-list: l3 level1 =
lfo1"><![if !supportLists]><FONT=20
face=3D"Times New Roman" size=3D3><SPAN style=3D"FONT-SIZE: 12pt"><SPAN=20
style=3D"mso-list: Ignore">VI.<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New Roman'"> =
</SPAN></FONT></SPAN></SPAN></FONT><![endif]>Process</P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.5in; TEXT-INDENT: -0.25in; mso-list: l3 level2 =
lfo1"><![if !supportLists]><FONT=20
face=3D"Times New Roman" size=3D3><SPAN style=3D"FONT-SIZE: 12pt"><SPAN=20
style=3D"mso-list: Ignore">A.<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT><![endif]>Continue code reviews, =
design=20
reviews etc.</P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.5in; TEXT-INDENT: -0.25in; mso-list: l3 level2 =
lfo1"><![if !supportLists]><FONT=20
face=3D"Times New Roman" size=3D3><SPAN style=3D"FONT-SIZE: 12pt"><SPAN=20
style=3D"mso-list: Ignore">B.<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT><![endif]>Paul to provide =
additional</P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.5in; TEXT-INDENT: -0.25in; mso-list: l3 level2 =
lfo1"><![if !supportLists]><FONT=20
face=3D"Times New Roman" color=3Dred size=3D3><SPAN=20
style=3D"FONT-SIZE: 12pt; COLOR: red"><SPAN style=3D"mso-list: =
Ignore">C.<FONT=20
face=3D"Times New Roman" size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT><![endif]><FONT color=3Dred><SPAN=20
style=3D"COLOR: red">Escalations engineers have to be project aware =
(code=20
level)<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.5in; TEXT-INDENT: -0.25in; mso-list: l3 level2 =
lfo1"><![if !supportLists]><FONT=20
face=3D"Times New Roman" color=3Dred size=3D3><SPAN=20
style=3D"FONT-SIZE: 12pt; COLOR: red"><SPAN style=3D"mso-list: =
Ignore">D.<FONT=20
face=3D"Times New Roman" size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT><![endif]><FONT color=3Dred><SPAN=20
style=3D"COLOR: red">Better test auditing &#8211; when was a test last =
run and what was=20
the result<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.25in; TEXT-INDENT: -0.25in; mso-list: l3 level1 =
lfo1"><![if !supportLists]><FONT=20
face=3D"Times New Roman" size=3D3><SPAN style=3D"FONT-SIZE: 12pt"><SPAN=20
style=3D"mso-list: Ignore">VII.<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New =
Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT><![endif]>Other</P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.5in; TEXT-INDENT: -0.25in; mso-list: l3 level2 =
lfo1"><![if !supportLists]><FONT=20
face=3D"Times New Roman" size=3D3><SPAN style=3D"FONT-SIZE: 12pt"><SPAN=20
style=3D"mso-list: Ignore">A.<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT><![endif]>Developers spend more time=20
experiencing field environment/issues/concerns</P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.5in; TEXT-INDENT: -0.25in; mso-list: l3 level2 =
lfo1"><![if !supportLists]><FONT=20
face=3D"Times New Roman" size=3D3><SPAN style=3D"FONT-SIZE: 12pt"><SPAN=20
style=3D"mso-list: Ignore">B.<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT><![endif]>Education and training =
initiative=20
for CS</P>
<UL style=3D"MARGIN-TOP: 0in" type=3Ddisc>
  <LI class=3DMsoNormal style=3D"COLOR: red; mso-list: l0 level1 =
lfo5"><FONT=20
  face=3D"Times New Roman" color=3Dred size=3D3><SPAN =
style=3D"FONT-SIZE: 12pt">And=20
  Se&#8217;s<o:p></o:p></SPAN></FONT>=20
  <LI class=3DMsoNormal style=3D"COLOR: red; mso-list: l0 level1 =
lfo5"><FONT=20
  face=3D"Times New Roman" color=3Dred size=3D3><SPAN =
style=3D"FONT-SIZE: 12pt">Improve=20
  sales focus to sell what we know works and is=20
  supported<o:p></o:p></SPAN></FONT>=20
  <LI class=3DMsoNormal style=3D"COLOR: red; mso-list: l0 level1 =
lfo5"><FONT=20
  face=3D"Times New Roman" color=3Dred size=3D3><SPAN =
style=3D"FONT-SIZE: 12pt">No more=20
  deployment of unqualified arrays<o:p></o:p></SPAN></FONT> </LI></UL>
<P class=3DMsoNormal><FONT face=3D"Times New Roman" size=3D3><SPAN=20
style=3D"FONT-SIZE: 12pt"><o:p>&nbsp;</o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3D"Times New Roman" color=3Dred =
size=3D3><SPAN=20
style=3D"FONT-SIZE: 12pt; COLOR: red">VIII&nbsp; Support and=20
serviceability<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.75in; TEXT-INDENT: -0.25in; mso-list: l4 level3 =
lfo6"><![if !supportLists]><FONT=20
face=3DSymbol color=3Dred size=3D3><SPAN=20
style=3D"FONT-SIZE: 12pt; COLOR: red; FONT-FAMILY: Symbol"><SPAN=20
style=3D"mso-list: Ignore">&middot;<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New =
Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT><![endif]><FONT face=3DArial =
color=3Dred=20
size=3D2><SPAN style=3D"FONT-SIZE: 10pt; COLOR: red; FONT-FAMILY: =
Arial">All core=20
dump must end up on the mgmt volumes</SPAN></FONT><FONT =
color=3Dred><SPAN=20
style=3D"COLOR: red"><o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.75in; TEXT-INDENT: -0.25in; mso-list: l4 level3 =
lfo6"><![if !supportLists]><FONT=20
face=3DSymbol color=3Dred size=3D3><SPAN=20
style=3D"FONT-SIZE: 12pt; COLOR: red; FONT-FAMILY: Symbol"><SPAN=20
style=3D"mso-list: Ignore">&middot;<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New =
Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT><![endif]><FONT face=3DArial =
color=3Dred=20
size=3D2><SPAN style=3D"FONT-SIZE: 10pt; COLOR: red; FONT-FAMILY: =
Arial">Ability to=20
keep flash space maintained (reaper)</SPAN></FONT><FONT =
color=3Dred><SPAN=20
style=3D"COLOR: red"><o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.75in; TEXT-INDENT: -0.25in; mso-list: l4 level3 =
lfo6"><![if !supportLists]><FONT=20
face=3DSymbol color=3Dred size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: red; FONT-FAMILY: Symbol"><SPAN=20
style=3D"mso-list: Ignore">&middot;<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New =
Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT><![endif]><FONT face=3DArial =
color=3Dred=20
size=3D2><SPAN style=3D"FONT-SIZE: 10pt; COLOR: red; FONT-FAMILY: =
Arial">All the=20
daemons must generate cores. <o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.75in; TEXT-INDENT: -0.25in; mso-list: l4 level3 =
lfo6"><![if !supportLists]><FONT=20
face=3DSymbol color=3Dred size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: red; FONT-FAMILY: Symbol"><SPAN=20
style=3D"mso-list: Ignore">&middot;<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New =
Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT><![endif]><FONT face=3DArial =
color=3Dred=20
size=3D2><SPAN style=3D"FONT-SIZE: 10pt; COLOR: red; FONT-FAMILY: =
Arial">FC must be=20
able to generate a core.<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.75in; TEXT-INDENT: -0.25in; mso-list: l4 level3 =
lfo6"><![if !supportLists]><FONT=20
face=3DSymbol color=3Dred size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: red; FONT-FAMILY: Symbol"><SPAN=20
style=3D"mso-list: Ignore">&middot;<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New =
Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT><![endif]><FONT face=3DArial =
color=3Dred=20
size=3D2><SPAN style=3D"FONT-SIZE: 10pt; COLOR: red; FONT-FAMILY: =
Arial">Nice to=20
have- Ability to write to mgmt volume even though FP is down.=20
<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.75in; TEXT-INDENT: -0.25in; mso-list: l4 level3 =
lfo6"><![if !supportLists]><FONT=20
face=3DSymbol color=3Dred size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: red; FONT-FAMILY: Symbol"><SPAN=20
style=3D"mso-list: Ignore">&middot;<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New =
Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT><![endif]><FONT face=3DArial =
color=3Dred=20
size=3D2><SPAN style=3D"FONT-SIZE: 10pt; COLOR: red; FONT-FAMILY: =
Arial">Ability to=20
write logs to the mgmt volume.<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.75in; TEXT-INDENT: -0.25in; mso-list: l4 level3 =
lfo6"><![if !supportLists]><FONT=20
face=3DSymbol color=3Dred size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; BACKGROUND: yellow; COLOR: red; FONT-FAMILY: =
Symbol"><SPAN=20
style=3D"mso-list: Ignore">&middot;<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New =
Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT><![endif]><FONT face=3DArial =
color=3Dred=20
size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; BACKGROUND: yellow; COLOR: red; FONT-FAMILY: =
Arial">Uptime=20
stat built into the product<o:p></o:p></SPAN></FONT></P>
<UL style=3D"MARGIN-TOP: 0in" type=3Ddisc>
  <LI class=3DMsoNormal style=3D"COLOR: red; mso-list: l7 level1 =
lfo7"><FONT=20
  face=3DArial color=3Dred size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">Ability to dump File =
system meta=20
  data on to mgmt volume<o:p></o:p></SPAN></FONT>=20
  <LI class=3DMsoNormal style=3D"COLOR: red; mso-list: l7 level1 =
lfo7"><FONT=20
  face=3DArial color=3Dred size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">If remote Syslog is not =
configured=20
  and EMRS not enabled, ability to rollover the old logs to mgmt volume =
&amp;=20
  implement retention for them<o:p></o:p></SPAN></FONT>=20
  <LI class=3DMsoNormal style=3D"COLOR: red; mso-list: l7 level1 =
lfo7"><FONT=20
  face=3DArial color=3Dred size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">NDMP log should be on=20
  mgmtvolume<o:p></o:p></SPAN></FONT>=20
  <LI class=3DMsoNormal style=3D"COLOR: red; mso-list: l7 level1 =
lfo7"><FONT=20
  face=3DArial color=3Dred size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">Ability to =
maintain/schedule=20
  clusterDB backups on mgmt volume<o:p></o:p></SPAN></FONT>=20
  <LI class=3DMsoNormal style=3D"COLOR: red; mso-list: l7 level1 =
lfo7"><FONT=20
  face=3DArial color=3Dred size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">Ability to =
maintain/schedule all=20
  the config information in mgmt volume<o:p></o:p></SPAN></FONT>=20
  <LI class=3DMsoNormal style=3D"COLOR: red; mso-list: l7 level1 =
lfo7"><FONT=20
  face=3DArial color=3Dred size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">Easy way to capture N/W =
packets on=20
  our filer<o:p></o:p></SPAN></FONT>=20
  <LI class=3DMsoNormal style=3D"COLOR: red; mso-list: l7 level1 =
lfo7"><FONT=20
  face=3DArial color=3Dred size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">Better logging for poor =
response=20
  time by the external element (e.g.) DC, <st1:place =
w:st=3D"on"><st1:City=20
  w:st=3D"on">NIS</st1:City></st1:place>, Array, =
DMA<o:p></o:p></SPAN></FONT>=20
  <LI class=3DMsoNormal style=3D"COLOR: red; mso-list: l7 level1 =
lfo7"><FONT=20
  face=3DArial color=3Dred size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">Ability to monitor logs =
and=20
  CPU/memory usage of SSC and then does the right thing =
(cleanup/warnings,=20
  etc&#8230;). Perhaps a daemon on SSC.<o:p></o:p></SPAN></FONT>=20
  <LI class=3DMsoNormal style=3D"COLOR: red; mso-list: l7 level1 =
lfo7"><FONT=20
  face=3DArial color=3Dred size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">More AS alert=20
  events<o:p></o:p></SPAN></FONT>=20
  <LI class=3DMsoNormal style=3D"COLOR: red; mso-list: l7 level1 =
lfo7"><FONT=20
  face=3DArial color=3Dred size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">Disk=20
  defragmenter<o:p></o:p></SPAN></FONT> </LI></UL>
<P class=3DMsoNormal><FONT face=3DArial color=3Dred size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: red; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArial color=3Dred size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: red; FONT-FAMILY: Arial">IX&nbsp;&nbsp; =
<SPAN=20
style=3D"BACKGROUND: =
yellow">Hardware</SPAN><o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArial color=3Dred size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: red; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArial color=3Dred size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: red; FONT-FAMILY: Arial">X&nbsp; <SPAN=20
style=3D"BACKGROUND: =
yellow">Documentation</SPAN><o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArial color=3Dred size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: red; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArial color=3Dred size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: red; FONT-FAMILY: Arial">XI&nbsp;&nbsp; =
<SPAN=20
style=3D"BACKGROUND: yellow">Bug</SPAN> <SPAN=20
style=3D"BACKGROUND: yellow">Backlog</SPAN><o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArial color=3Dred size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: red; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArial color=3Dred size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: red; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P>
<P class=3DMsoNormal><B><FONT face=3DArial size=3D2><SPAN=20
style=3D"FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></B></P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.75in; TEXT-INDENT: -0.25in; mso-list: l4 level5 =
lfo6"><![if !supportLists]><B><FONT=20
face=3DArial size=3D2><SPAN=20
style=3D"FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial"><SPAN=20
style=3D"mso-list: Ignore">a.<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New =
Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT></B><![endif]><B><FONT face=3DArial=20
size=3D2><SPAN style=3D"FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: =
Arial">10=20
code changes<o:p></o:p></SPAN></FONT></B></P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.75in; TEXT-INDENT: -0.25in; mso-list: l4 level5 =
lfo6"><![if !supportLists]><B><FONT=20
face=3DArial size=3D2><SPAN=20
style=3D"FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial"><SPAN=20
style=3D"mso-list: Ignore">b.<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT></B><![endif]><B><FONT face=3DArial=20
size=3D2><SPAN=20
style=3D"FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: =
Arial">Coverity<o:p></o:p></SPAN></FONT></B></P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.75in; TEXT-INDENT: -0.25in; mso-list: l4 level5 =
lfo6"><![if !supportLists]><B><FONT=20
face=3DArial size=3D2><SPAN=20
style=3D"FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial"><SPAN=20
style=3D"mso-list: Ignore">c.<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New =
Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT></B><![endif]><B><FONT face=3DArial=20
size=3D2><SPAN=20
style=3D"FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: =
Arial">Install/upgrade<o:p></o:p></SPAN></FONT></B></P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.75in; TEXT-INDENT: -0.25in; mso-list: l4 level5 =
lfo6"><![if !supportLists]><B><FONT=20
face=3DArial size=3D2><SPAN=20
style=3D"FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial"><SPAN=20
style=3D"mso-list: Ignore">d.<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT></B><![endif]><B><FONT face=3DArial=20
size=3D2><SPAN=20
style=3D"FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial">Torture =

fixes<o:p></o:p></SPAN></FONT></B></P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.75in; TEXT-INDENT: -0.25in; mso-list: l4 level5 =
lfo6"><![if !supportLists]><B><FONT=20
face=3DArial size=3D2><SPAN=20
style=3D"FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial"><SPAN=20
style=3D"mso-list: Ignore">e.<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New =
Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT></B><![endif]><B><FONT face=3DArial=20
size=3D2><SPAN style=3D"FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: =
Arial">EMRS=20
hooks<o:p></o:p></SPAN></FONT></B></P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.75in; TEXT-INDENT: -0.25in; mso-list: l4 level5 =
lfo6"><![if !supportLists]><B><FONT=20
face=3DArial size=3D2><SPAN=20
style=3D"FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial"><SPAN=20
style=3D"mso-list: Ignore">f.<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New =
Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT></B><![endif]><B><FONT face=3DArial=20
size=3D2><SPAN=20
style=3D"FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: =
Arial">Logging<o:p></o:p></SPAN></FONT></B></P>
<P class=3DMsoNormal><B><FONT face=3DArial size=3D2><SPAN=20
style=3D"FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></B></P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.75in; TEXT-INDENT: -0.25in; mso-list: l8 level5 =
lfo9"><![if !supportLists]><B><FONT=20
face=3DArial size=3D2><SPAN=20
style=3D"FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial"><SPAN=20
style=3D"mso-list: Ignore">a.<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New =
Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT></B><![endif]><B><FONT face=3DArial=20
size=3D2><SPAN=20
style=3D"FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: =
Arial">Torture<o:p></o:p></SPAN></FONT></B></P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.75in; TEXT-INDENT: -0.25in; mso-list: l8 level5 =
lfo9"><![if !supportLists]><B><FONT=20
face=3DArial size=3D2><SPAN=20
style=3D"FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial"><SPAN=20
style=3D"mso-list: Ignore">b.<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT></B><![endif]><B><FONT face=3DArial=20
size=3D2><SPAN=20
style=3D"FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: =
Arial">Supersoak<o:p></o:p></SPAN></FONT></B></P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.75in; TEXT-INDENT: -0.25in; mso-list: l8 level5 =
lfo9"><![if !supportLists]><B><FONT=20
face=3DArial size=3D2><SPAN=20
style=3D"FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial"><SPAN=20
style=3D"mso-list: Ignore">c.<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New =
Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT></B><![endif]><B><FONT face=3DArial=20
size=3D2><SPAN=20
style=3D"FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: =
Arial">Usability /=20
Supportability<o:p></o:p></SPAN></FONT></B></P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.75in; TEXT-INDENT: -0.25in; mso-list: l8 level5 =
lfo9"><![if !supportLists]><B><FONT=20
face=3DArial size=3D2><SPAN=20
style=3D"FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial"><SPAN=20
style=3D"mso-list: Ignore">d.<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT></B><![endif]><B><FONT face=3DArial=20
size=3D2><SPAN style=3D"FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: =
Arial">QA=20
of above changes<o:p></o:p></SPAN></FONT></B></P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.75in; TEXT-INDENT: -0.25in; mso-list: l8 level5 =
lfo9"><![if !supportLists]><B><FONT=20
face=3DArial size=3D2><SPAN=20
style=3D"FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial"><SPAN=20
style=3D"mso-list: Ignore">e.<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New =
Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT></B><![endif]><B><FONT face=3DArial=20
size=3D2><SPAN=20
style=3D"FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial">Install =
/ Upgrade=20
workflows<o:p></o:p></SPAN></FONT></B></P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.75in; TEXT-INDENT: -0.25in; mso-list: l8 level5 =
lfo9"><![if !supportLists]><B><FONT=20
face=3DArial size=3D2><SPAN=20
style=3D"FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial"><SPAN=20
style=3D"mso-list: Ignore">f.<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New =
Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT></B><![endif]><B><FONT face=3DArial=20
size=3D2><SPAN style=3D"FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: =
Arial">Core=20
regression on complete code<o:p></o:p></SPAN></FONT></B></P>
<P class=3DMsoNormal=20
style=3D"MARGIN-LEFT: 0.75in; TEXT-INDENT: -0.25in; mso-list: l8 level5 =
lfo9"><![if !supportLists]><B><FONT=20
face=3DArial size=3D2><SPAN=20
style=3D"FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial"><SPAN=20
style=3D"mso-list: Ignore">g.<FONT face=3D"Times New Roman" =
size=3D1><SPAN=20
style=3D"FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
</SPAN></FONT></SPAN></SPAN></FONT></B><![endif]><B><FONT face=3DArial=20
size=3D2><SPAN style=3D"FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: =
Arial">Code=20
coverage<o:p></o:p></SPAN></FONT></B></P>
<P class=3DMsoNormal><FONT face=3DArial color=3Dred size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: red; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArial color=3Dred size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: red; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArial color=3Dred size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: red; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P></DIV></BODY></HTML>

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