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Subject: US EMPLOYEES ~ Benefit Help Desk Communication
Date: Wed, 17 Jan 2007 18:07:47 -0800
Message-ID: <BB375AF679D4A34E9CA8DFA650E2B04E02185E6F@onstor-exch02.onstor.net>
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Thread-Topic: US EMPLOYEES ~ Benefit Help Desk Communication
thread-index: Acc6pXLodv5k5+ouSNOJP8wuPG0NhA==
From: "Trudy Schapansky" <Trudy.Schapansky@onstor.com>
To: "org-All Employees" <org-all@onstor.com>

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All US Employees,

I have been working with our Insurance Brokers at Liberty Benefits (our
new benefit brokers) to set up a Benefits Help Desk, which is now
currently available, thanks to the help of Brian Baker!   =20

There will be a service team available to assist you in resolving any
issues you may have with Blue Cross, Delta Dental or VSP.  The nice
thing about this service is that our Brokers deal with insurance issues
on a daily basis, and can help resolve problems in a timely manner. =20

How to contact the Benefit Help Desk:

Via email: 	benefits@OnStor.com =20
Via phone:	1.800.810.2363 ~ when calling this number, please
identify yourself as an ONStor employee.  You will be directed to the
appropriate Liberty Benefit Help Desk Representative.
COBRA Administration	800.810.2363 ~ ask for OnStor's COBRA
Administrator
Normal Business Hours:	8am - 5pm, M - F PST

With either method you choose, a representative will respond to your
question confidentially.

PLEASE NOTE:  It is requested that you first try working with the
insurance companies to take care of any routine issues, requesting an ID
card, questions on an EOB (Explanation of Benefits), how to find a
Doctor covered by the plan, etc., before placing a call or emailing the
Benefits Help Desk. You can even do some of this online.

For your reference the mailing address for Liberty Benefit:

Liberty Benefit Insurance Services
5446 Thornwood Drive, Suite 200
San Jose, CA 95123
Benefit Help Desk:  (800) 810-2363
Facsimile:  (408) 360-0302
Email Inquiries Benefits@OnStor.com=20

Since this will be new for ONStor employees, if you have a chance to use
the service, let me know how you like it.

Regards,

Trudy



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<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"Palatino Linotype">All</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"> <FONT COLOR=3D"#000000" =
SIZE=3D2 FACE=3D"Palatino Linotype">U</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" =
SIZE=3D2 FACE=3D"Palatino Linotype">S</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" =
SIZE=3D2 FACE=3D"Palatino Linotype"> Employees,</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"Palatino Linotype">I have been working with our Insurance =
Brokers at Liberty Benefits (our new benefit brokers) to set up =
a</FONT></SPAN><SPAN LANG=3D"en-us"><B></B></SPAN><SPAN =
LANG=3D"en-us"><B> <FONT COLOR=3D"#000000" SIZE=3D2 FACE=3D"Palatino =
Linotype">Benefits Help Desk</FONT></B></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" =
SIZE=3D2 FACE=3D"Palatino Linotype">, which is now currently available, =
thanks to the help of Brian Baker!&nbsp;&nbsp;&nbsp; </FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"Palatino Linotype">There will be a service team available to =
assist you in resolving any issues you may have with Blue Cross, Delta =
Dental or VSP.&nbsp; The nice thing about this service is that our =
Brokers deal with insurance issues on a daily basis, and can help =
resolve problems in a timely manner.&nbsp; </FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><B><U><FONT COLOR=3D"#000000" =
SIZE=3D2 FACE=3D"Palatino Linotype">How to contact the Benefit Help =
Desk:</FONT></U></B></SPAN><SPAN LANG=3D"en-us"><B></B></SPAN><SPAN =
LANG=3D"en-us"><B><U></U></B></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"Palatino Linotype">Via email: =
&nbsp;&nbsp;&nbsp;&nbsp;</FONT></SPAN><SPAN LANG=3D"en-us"> </SPAN><A =
HREF=3D"mailto:benefits@OnStor.com"><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><U><FONT COLOR=3D"#0000FF" SIZE=3D2 FACE=3D"Palatino =
Linotype">benefits@OnStor.com</FONT></U></SPAN><SPAN =
LANG=3D"en-us"></SPAN></A><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT COLOR=3D"#0000FF" SIZE=3D2 FACE=3D"Palatino =
Linotype">&nbsp;</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 FACE=3D"Palatino =
Linotype"> </FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"Palatino Linotype">Via phone:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
1.800.810.2363 ~ when calling this number, please identify yourself as =
an ONStor employee.&nbsp; You will be directed to the appropriate =
Liberty Benefit Help Desk Representative.</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"Palatino Linotype">COBRA Administration&nbsp;&nbsp;&nbsp; =
800.810.2363 ~ ask for</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><U> <FONT COLOR=3D"#000000" SIZE=3D2 FACE=3D"Palatino =
Linotype">OnStor&#8217;s COBRA Administrator</FONT></U></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"Palatino Linotype">Normal Business Hours:&nbsp; 8am &#8211; 5pm, =
M &#8211; F PST</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"Palatino Linotype">With either method you choose, a =
representative will respond to your question =
confidentially.</FONT></SPAN><SPAN =
LANG=3D"en-us"><B><I></I></B></SPAN><SPAN =
LANG=3D"en-us"><B><I></I></B></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><B><I><U><FONT COLOR=3D"#000000" =
SIZE=3D2 FACE=3D"Palatino Linotype">PLEASE =
NOTE:</FONT></U></I></B></SPAN><SPAN LANG=3D"en-us"><I></I></SPAN><SPAN =
LANG=3D"en-us"><I><FONT COLOR=3D"#000000" SIZE=3D2 FACE=3D"Palatino =
Linotype">&nbsp; It is requested that you</FONT></I></SPAN><SPAN =
LANG=3D"en-us"><I></I></SPAN><SPAN LANG=3D"en-us"><I><U> <FONT =
COLOR=3D"#000000" SIZE=3D2 FACE=3D"Palatino =
Linotype">first</FONT></U></I></SPAN><SPAN =
LANG=3D"en-us"><I></I></SPAN><SPAN LANG=3D"en-us"><I><FONT =
COLOR=3D"#000000" SIZE=3D2 FACE=3D"Palatino Linotype"> try working with =
the insurance companies to take care of any routine issues, requesting =
an ID card, questions on an EOB (Explanation of Benefits), how to find a =
Doctor covered by the plan, etc., before placing a call or emailing the =
Benefits Help Desk. You can even do some of this =
online.</FONT></I></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"Palatino Linotype">For your reference the mailing address for =
Liberty Benefit:</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"Palatino Linotype">Liberty Benefit Insurance =
Services</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"Palatino Linotype">5446 Thornwood Drive, Suite =
200</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"Palatino Linotype">San Jose, CA 95123</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"Palatino Linotype">Benefit Help Desk:&nbsp; (800) =
810-2363</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"Palatino Linotype">Facsimile: &nbsp;(408) =
360-0302</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"Palatino Linotype">Email Inquiries</FONT></SPAN><SPAN =
LANG=3D"en-us"> </SPAN><A HREF=3D"mailto:Benefits@OnStor.com"><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><U><FONT COLOR=3D"#0000FF" =
SIZE=3D2 FACE=3D"Palatino =
Linotype">Benefits@OnStor.com</FONT></U></SPAN><SPAN =
LANG=3D"en-us"></SPAN></A><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT COLOR=3D"#0000FF" SIZE=3D2 FACE=3D"Palatino =
Linotype">&nbsp;</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><B><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"Palatino Linotype">Since this will be new for ONStor employees, =
if you have a chance to use the service, let me know how you like =
it.</FONT></B></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"Palatino Linotype">Regards,</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"Palatino Linotype">Trudy</FONT></SPAN></P>
<BR>

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