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Subject: RE: NWG upgrades from 13x to 22x
Date: Fri, 30 Mar 2007 13:44:11 -0700
Message-ID: <BB375AF679D4A34E9CA8DFA650E2B04E031129F7@onstor-exch02.onstor.net>
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Thread-Topic: NWG upgrades from 13x to 22x
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From: "Brian DeForest" <brian.deforest@onstor.com>
To: "Larry Scheer" <larry.scheer@onstor.com>,
	"Jay Michlin" <jay.michlin@onstor.com>,
	"Tim Gardner" <tim.gardner@onstor.com>
Cc: "Andy Sharp" <andy.sharp@onstor.com>

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I already plan to look into #2 since there is a Delorean defect for this
already.    Tim suggested this might be due to insufficient memory and
may need to be deferred to Cougar.    We could put EMRS entries at the
top of the crontab since the entire file doesn't seem to always be
corrupted...

=20

________________________________

From: Larry Scheer=20
Sent: Friday, March 30, 2007 1:37 PM
To: Jay Michlin; Tim Gardner
Cc: Brian DeForest; Andy Sharp
Subject: RE: NWG upgrades from 13x to 22x

=20

After the meeting I tought about a couple of things and have some "what
ifs" that are worth looking into.

=20

1.	pm down messages

	a.	This sounds like the real problem is the configuration
did not get saved. What if the flash partition (/etc?) was not writable?

2.	crontab corruption

	a.	This problem was experienced before and Dan Stein fixed
it in 1.3.0 what if his fixes were removed in the code or some new code
was created and didn't include the locks he put in place?

=20

________________________________

From: Jay Michlin=20
Sent: Tuesday, March 27, 2007 2:13 PM
To: Larry Scheer; Tim Gardner
Cc: Brian DeForest
Subject: RE: NWG upgrades from 13x to 22x

=20

OK, good answer, thanks.

=20

________________________________

From: Larry Scheer=20
Sent: Tuesday, March 27, 2007 1:52 PM
To: Jay Michlin; Tim Gardner
Cc: Brian DeForest
Subject: RE: NWG upgrades from 13x to 22x

Not a clue and no time to look at it.

=20

L.

=20

________________________________

From: Jay Michlin=20
Sent: Tuesday, March 27, 2007 1:01 PM
To: Tim Gardner; Larry Scheer
Cc: Brian DeForest
Subject: FW: NWG upgrades from 13x to 22x

=20

Tim, Larry,

=20

This is further on Sudheesh's meetign about field install/upgrade
issues. We'll be meetign about it on Friday. Any insight yet into the
"pm down" aspect?

=20

Thanks,

jay

=20

________________________________

From: Jerry Lopatin=20
Sent: Tuesday, March 27, 2007 12:07 PM
To: Jay Michlin
Subject: FW: NWG upgrades from 13x to 22x

Jay,

=20

When can we look at the "pm down" plan?  Joe has lots of units available
for experimentation.  We need to get this resolved ASAP.

=20

thx

=20

Jerry

	=20

=09
________________________________


	From: Bob Miller=20
	Sent: Tuesday, March 27, 2007 11:23 AM
	To: Jerry Lopatin; Joe Vitorino
	Cc: Marc Tanguay; Steve Querner; Sudheesh Nair; Caeli Collins;
Narayan Venkat; Paul Hammer
	Subject: RE: NWG upgrades from 13x to 22x

	Jerry and Joe

	I really would like to understand a few things:

	1. What has been the bobcat DOA rate reaching our customers

	2. What are the processes which need to be put in place to avoid
the problems we are running into in the field. This is not only not a
good use of SE time but it doesn't make sense. This shouldn't be that
hard!

	Regards,

	Bob

	=20

=09
________________________________


	From: Sudheesh Nair=20
	Sent: Tuesday, March 27, 2007 11:08 AM
	To: Bob Miller; Jerry Lopatin; Joe Vitorino; Caeli Collins;
Narayan Venkat; Paul Hammer
	Cc: Marc Tanguay; Steve Querner
	Subject: FW: NWG upgrades from 13x to 22x

	=20

	All:

	=20

	I know we have this issue in our sight as one to be addressed
very near term. But I feel compelled to bring up these 2 mails I got in
last 2 days to the team.=20

	=20

	-          First one is from Sandeep on the install process
itself. (It took him 1.5 hrs to upgrade one system and there were 6 of
them for him to do yesterday. He worked till 1:30 AM yesterday)

	-          2nd one if from Doug Cook at Bell South, where he was
saw systems shipped with un-erased configuration information in the
filers. He thought that the systems came from another site or from our
lab with different name and IP address already in it. Again, each
upgrade took him 1.5 hours each.=20

	=20

	We have to get this under control, from process, testing and
software point of view.=20

	=20

	Thanks!

	Regards=20
	Sudheesh=20

	From: Sandeep Randhawa=20
	Sent: Tuesday, March 27, 2007 10:25 AM
	To: Sudheesh Nair
	Subject: NWG upgrades from 13x to 22x

	=20

	Hi Sudheesh,

	=20

	It seems what Bill D was talking about on the upgrades is so
appropriate i.e. the upgrades are not smooth at all. I would call it the
'pm down from hell'. I upgraded 6 bobcats (3 clusters) and all had pm
errors on upgrades. One even lost a config after a reboot. Very time
consuming and slow process with little to back out from and appears like
a hacked upgrade. We certainly need to catch this inhouse and fix it.
Does not look good at all!!

	=20

	=20

	Thanks.
	Sandeep

	=20

	From: Doug Cook=20
	Sent: Monday, March 26, 2007 10:40 AM
	To: Sudheesh Nair
	Cc: Audra Browning; Marc Tanguay
	Subject: Bellsouth evaluation installation

	=20

	Hey Sudheesh,

	=20

	When I went onsite at Bellsouth last week to install their
evaluation units, I discovered that all three machines' OS
configurations did not match what was shown in SalesForce.  Prior to
going onsite I checked SalesForce which showed that each machine has
EverON 2.2.1.0 installed.  Upon powering up the machines and checking, I
found that two nodes were loaded with 1.3.3.3 and one with 2.2.0.1.  The
system loaded with 2.2.0.1 had apparently been pulled out of some other
location and shipped directly to Bellsouth; it still had its
configuration data intact.  The system (SN 0625051028) was configured as
G7R75 along with having a virtual server configured.  Needless to say, I
had to do a "system configuration reset" on that node prior to doing
anything else.

	=20

	Once I got all three machines to a factory configuration I had
to upgrade the OS on them.  Doing the entire upgrade process in parallel
on each of the machines took upwards on an hour and half. =20

	=20

	Because this was a last minute installation, I only had four
hours on Thursday to give to Bellsouth.  Had the OS upgrades not been
necessary, I could have been much further along in the installation than
where I had to leave it Thursday afternoon.  I'm scheduled to go back to
Bellsouth early tomorrow morning and dedicate the day to completing the
installation and beginning the tests.  I'll keep you in the loop on how
this progresses.

	=20

	Doug

	=20

	=20

	=20

	--------------------------
	Sandeep Randhawa <mailto:sandeep.randhawa@onstor.com>=20
	Enterprise Solutions Specialist.

	ONStor

	254 E. Hacienda Ave,

	Campbell, CA 95008
	Cell: 408-476-3059

	Desk: 408-963-2406

	--------------------------

	=20


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<div class=3DSection1>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>I already plan to look into #2 =
since there
is a Delorean defect for this already.&nbsp;&nbsp;&nbsp; Tim suggested =
this might
be due to insufficient memory and may need to be deferred to =
Cougar.&nbsp;&nbsp;&nbsp;
We could put EMRS entries at the top of the crontab since the entire =
file doesn&#8217;t
seem to always be corrupted&#8230;<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p>&nbsp;</o:p></span></font></p>

<div>

<div class=3DMsoNormal align=3Dcenter style=3D'text-align:center'><font =
size=3D3
face=3D"Times New Roman"><span style=3D'font-size:12.0pt'>

<hr size=3D2 width=3D"100%" align=3Dcenter tabindex=3D-1>

</span></font></div>

<p class=3DMsoNormal><b><font size=3D2 face=3DTahoma><span =
style=3D'font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font =
face=3DTahoma><span
style=3D'font-family:Tahoma'> <st1:PersonName w:st=3D"on">Larry =
Scheer</st1:PersonName>
<br>
<b><span style=3D'font-weight:bold'>Sent:</span></b> Friday, March 30, =
2007 1:37
PM<br>
<b><span style=3D'font-weight:bold'>To:</span></b> <st1:PersonName =
w:st=3D"on">Jay
 Michlin</st1:PersonName>; <st1:PersonName w:st=3D"on">Tim =
Gardner</st1:PersonName><br>
<b><span style=3D'font-weight:bold'>Cc:</span></b> Brian DeForest; Andy =
Sharp<br>
<b><span style=3D'font-weight:bold'>Subject:</span></b> RE: NWG upgrades =
from 13x
to 22x</span></font><font size=3D3><span =
style=3D'font-size:12.0pt'><o:p></o:p></span></font></p>

</div>

<p class=3DMsoNormal><font size=3D2 face=3D"Times New Roman"><span =
style=3D'font-size:
10.0pt'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>After the meeting I tought about a =
couple
of things and have some &#8220;what ifs&#8221; that are worth looking =
into.<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p>&nbsp;</o:p></span></font></p>

<ol style=3D'margin-top:0in' start=3D1 type=3D1>
 <li class=3DMsoNormal style=3D'color:#333399;mso-list:l1 level1 =
lfo5'><font
     size=3D2 color=3D"#333399" face=3DArial><span =
style=3D'font-size:10.0pt;
     font-family:Arial'>pm down messages<o:p></o:p></span></font></li>
 <ol style=3D'margin-top:0in' start=3D1 type=3Da>
  <li class=3DMsoNormal style=3D'color:navy;mso-list:l1 level2 =
lfo5'><font size=3D2
      color=3Dnavy face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>This
      sounds like the real problem is the configuration did not get =
saved. What
      if the flash partition (/etc?) was not =
writable?<o:p></o:p></span></font></li>
 </ol>
 <li class=3DMsoNormal style=3D'color:navy;mso-list:l1 level1 =
lfo5'><font size=3D2
     color=3Dnavy face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>crontab
     corruption<o:p></o:p></span></font></li>
 <ol style=3D'margin-top:0in' start=3D1 type=3Da>
  <li class=3DMsoNormal style=3D'color:navy;mso-list:l1 level2 =
lfo5'><font size=3D2
      color=3Dnavy face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>This
      problem was experienced before and <st1:PersonName w:st=3D"on">Dan =
Stein</st1:PersonName>
      fixed it in 1.3.0 what if his fixes were removed in the code or =
some new
      code was created and didn&#8217;t include the locks he put in =
place?<o:p></o:p></span></font></li>
 </ol>
</ol>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p>&nbsp;</o:p></span></font></p>

<div>

<div class=3DMsoNormal align=3Dcenter style=3D'text-align:center'><font =
size=3D3
face=3D"Times New Roman"><span style=3D'font-size:12.0pt'>

<hr size=3D2 width=3D"100%" align=3Dcenter tabindex=3D-1>

</span></font></div>

<p class=3DMsoNormal><b><font size=3D2 face=3DTahoma><span =
style=3D'font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font =
face=3DTahoma><span
style=3D'font-family:Tahoma'> <st1:PersonName w:st=3D"on">Jay =
Michlin</st1:PersonName>
<br>
<b><span style=3D'font-weight:bold'>Sent:</span></b> Tuesday, March 27, =
2007 2:13
PM<br>
<b><span style=3D'font-weight:bold'>To:</span></b> <st1:PersonName =
w:st=3D"on">Larry
 Scheer</st1:PersonName>; <st1:PersonName w:st=3D"on">Tim =
Gardner</st1:PersonName><br>
<b><span style=3D'font-weight:bold'>Cc:</span></b> Brian DeForest<br>
<b><span style=3D'font-weight:bold'>Subject:</span></b> RE: NWG upgrades =
from 13x
to 22x</span></font><font size=3D3><span =
style=3D'font-size:12.0pt'><o:p></o:p></span></font></p>

</div>

<p class=3DMsoNormal><font size=3D2 face=3D"Times New Roman"><span =
style=3D'font-size:
10.0pt'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dblue face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:blue'>OK, good answer, =
thanks.</span></font><font
size=3D3><span style=3D'font-size:12.0pt'><o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'><o:p>&nbsp;</o:p></span></font></p>

<div class=3DMsoNormal align=3Dcenter style=3D'text-align:center'><font =
size=3D3
face=3D"Times New Roman"><span style=3D'font-size:12.0pt'>

<hr size=3D2 width=3D"100%" align=3Dcenter tabIndex=3D-1>

</span></font></div>

<p class=3DMsoNormal style=3D'margin-bottom:12.0pt'><b><font size=3D2 =
face=3DTahoma><span
style=3D'font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</spa=
n></font></b><font
face=3DTahoma><span style=3D'font-family:Tahoma'> <st1:PersonName =
w:st=3D"on">Larry
 Scheer</st1:PersonName> <br>
<b><span style=3D'font-weight:bold'>Sent:</span></b> Tuesday, March 27, =
2007 1:52
PM<br>
<b><span style=3D'font-weight:bold'>To:</span></b> <st1:PersonName =
w:st=3D"on">Jay
 Michlin</st1:PersonName>; <st1:PersonName w:st=3D"on">Tim =
Gardner</st1:PersonName><br>
<b><span style=3D'font-weight:bold'>Cc:</span></b> Brian DeForest<br>
<b><span style=3D'font-weight:bold'>Subject:</span></b> RE: NWG upgrades =
from 13x
to 22x</span></font><font size=3D3><span =
style=3D'font-size:12.0pt'><o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>Not a clue and no time to look at =
it.<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>L.<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p>&nbsp;</o:p></span></font></p>

<div>

<div class=3DMsoNormal align=3Dcenter style=3D'text-align:center'><font =
size=3D3
face=3D"Times New Roman"><span style=3D'font-size:12.0pt'>

<hr size=3D2 width=3D"100%" align=3Dcenter tabIndex=3D-1>

</span></font></div>

<p class=3DMsoNormal><b><font size=3D2 face=3DTahoma><span =
style=3D'font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font =
face=3DTahoma><span
style=3D'font-family:Tahoma'> <st1:PersonName w:st=3D"on">Jay =
Michlin</st1:PersonName>
<br>
<b><span style=3D'font-weight:bold'>Sent:</span></b> Tuesday, March 27, =
2007 1:01
PM<br>
<b><span style=3D'font-weight:bold'>To:</span></b> <st1:PersonName =
w:st=3D"on">Tim
 Gardner</st1:PersonName>; <st1:PersonName w:st=3D"on">Larry =
Scheer</st1:PersonName><br>
<b><span style=3D'font-weight:bold'>Cc:</span></b> Brian DeForest<br>
<b><span style=3D'font-weight:bold'>Subject:</span></b> FW: NWG upgrades =
from 13x
to 22x</span></font><font size=3D3><span =
style=3D'font-size:12.0pt'><o:p></o:p></span></font></p>

</div>

<p class=3DMsoNormal><font size=3D2 face=3D"Times New Roman"><span =
style=3D'font-size:
10.0pt'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dblue face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:blue'>Tim, Larry,</span></font><font =
size=3D3><span
style=3D'font-size:12.0pt'><o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'>&nbsp;<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dblue face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:blue'>This is further on Sudheesh's =
meetign
about field install/upgrade issues. We'll be meetign about it on Friday. =
Any
insight yet into the &quot;pm down&quot; aspect?</span></font><font =
size=3D3><span
style=3D'font-size:12.0pt'><o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'>&nbsp;<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dblue face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:blue'>Thanks,</span></font><font =
size=3D3><span
style=3D'font-size:12.0pt'><o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dblue face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:blue'>jay</span></font><font =
size=3D3><span
style=3D'font-size:12.0pt'><o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'><o:p>&nbsp;</o:p></span></font></p>

<div class=3DMsoNormal align=3Dcenter style=3D'text-align:center'><font =
size=3D3
face=3D"Times New Roman"><span style=3D'font-size:12.0pt'>

<hr size=3D2 width=3D"100%" align=3Dcenter tabIndex=3D-1>

</span></font></div>

<p class=3DMsoNormal style=3D'margin-bottom:12.0pt'><b><font size=3D2 =
face=3DTahoma><span
style=3D'font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</spa=
n></font></b><font
face=3DTahoma><span style=3D'font-family:Tahoma'> <st1:PersonName =
w:st=3D"on">Jerry
 Lopatin</st1:PersonName> <br>
<b><span style=3D'font-weight:bold'>Sent:</span></b> Tuesday, March 27, =
2007
12:07 PM<br>
<b><span style=3D'font-weight:bold'>To:</span></b> <st1:PersonName =
w:st=3D"on">Jay
 Michlin</st1:PersonName><br>
<b><span style=3D'font-weight:bold'>Subject:</span></b> FW: NWG upgrades =
from 13x
to 22x</span></font><font size=3D3><span =
style=3D'font-size:12.0pt'><o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dblue face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:blue'>Jay,</span></font><font =
size=3D3><span
style=3D'font-size:12.0pt'><o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'>&nbsp;<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dblue face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:blue'>When can we look at the &quot;pm
down&quot; plan?&nbsp; Joe has lots of units available for
experimentation.&nbsp; We need to get this resolved =
ASAP.</span></font><font
size=3D3><span style=3D'font-size:12.0pt'><o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'>&nbsp;<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dblue face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:blue'>thx</span></font><font =
size=3D3><span
style=3D'font-size:12.0pt'><o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'>&nbsp;<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dblue face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:blue'>Jerry</span></font><font =
size=3D3><span
style=3D'font-size:12.0pt'><o:p></o:p></span></font></p>

<blockquote style=3D'border:none;border-left:solid blue =
1.5pt;padding:0in 0in 0in 4.0pt;
margin-left:3.75pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt'=
>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'><o:p>&nbsp;</o:p></span></font></p>

<div class=3DMsoNormal align=3Dcenter style=3D'text-align:center'><font =
size=3D3
face=3D"Times New Roman"><span style=3D'font-size:12.0pt'>

<hr size=3D2 width=3D"100%" align=3Dcenter tabIndex=3D-1>

</span></font></div>

<p class=3DMsoNormal style=3D'margin-bottom:12.0pt'><b><font size=3D2 =
face=3DTahoma><span
style=3D'font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</spa=
n></font></b><font
face=3DTahoma><span style=3D'font-family:Tahoma'> <st1:PersonName =
w:st=3D"on">Bob
 Miller</st1:PersonName> <br>
<b><span style=3D'font-weight:bold'>Sent:</span></b> Tuesday, March 27, =
2007 11:23
AM<br>
<b><span style=3D'font-weight:bold'>To:</span></b> <st1:PersonName =
w:st=3D"on">Jerry
 Lopatin</st1:PersonName>; Joe Vitorino<br>
<b><span style=3D'font-weight:bold'>Cc:</span></b> Marc Tanguay; Steve =
Querner; <st1:PersonName
w:st=3D"on">Sudheesh Nair</st1:PersonName>; <st1:PersonName =
w:st=3D"on">Caeli
 Collins</st1:PersonName>; <st1:PersonName w:st=3D"on">Narayan =
Venkat</st1:PersonName>;
<st1:PersonName w:st=3D"on">Paul Hammer</st1:PersonName><br>
<b><span style=3D'font-weight:bold'>Subject:</span></b> RE: NWG upgrades =
from 13x
to 22x</span></font><font size=3D3><span =
style=3D'font-size:12.0pt'><o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>Jerry and =
Joe<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>I really would like to understand a =
few
things:<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>1. What has been the bobcat DOA =
rate
reaching our customers<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>2. What are the processes which =
need to be
put in place to avoid the problems we are running into in the field. =
This is
not only not a good use of SE time but it doesn&#8217;t make sense. This
shouldn&#8217;t be that hard!<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>Regards,<o:p></o:p></span></font></p=
>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>Bob<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p>&nbsp;</o:p></span></font></p>

<div>

<div class=3DMsoNormal align=3Dcenter style=3D'text-align:center'><font =
size=3D3
face=3D"Times New Roman"><span style=3D'font-size:12.0pt'>

<hr size=3D2 width=3D"100%" align=3Dcenter tabIndex=3D-1>

</span></font></div>

<p class=3DMsoNormal><b><font size=3D2 face=3DTahoma><span =
style=3D'font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font =
face=3DTahoma><span
style=3D'font-family:Tahoma'> <st1:PersonName w:st=3D"on">Sudheesh =
Nair</st1:PersonName>
<br>
<b><span style=3D'font-weight:bold'>Sent:</span></b> Tuesday, March 27, =
2007
11:08 AM<br>
<b><span style=3D'font-weight:bold'>To:</span></b> <st1:PersonName =
w:st=3D"on">Bob
 Miller</st1:PersonName>; <st1:PersonName w:st=3D"on">Jerry =
Lopatin</st1:PersonName>;
Joe Vitorino; <st1:PersonName w:st=3D"on">Caeli =
Collins</st1:PersonName>; <st1:PersonName
w:st=3D"on">Narayan Venkat</st1:PersonName>; <st1:PersonName =
w:st=3D"on">Paul
 Hammer</st1:PersonName><br>
<b><span style=3D'font-weight:bold'>Cc:</span></b> <st1:PersonName =
w:st=3D"on">Marc
 Tanguay</st1:PersonName>; <st1:PersonName w:st=3D"on">Steve =
Querner</st1:PersonName><br>
<b><span style=3D'font-weight:bold'>Subject:</span></b> FW: NWG upgrades =
from 13x
to 22x</span></font><font size=3D3><span =
style=3D'font-size:12.0pt'><o:p></o:p></span></font></p>

</div>

<p class=3DMsoNormal><font size=3D2 face=3D"Times New Roman"><span =
style=3D'font-size:
10.0pt'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3D"#1f497d" =
face=3DCalibri><span
style=3D'font-size:11.0pt;font-family:Calibri;color:#1F497D'>All:<o:p></o=
:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3D"#1f497d" =
face=3DCalibri><span
style=3D'font-size:11.0pt;font-family:Calibri;color:#1F497D'><o:p>&nbsp;<=
/o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3D"#1f497d" =
face=3DCalibri><span
style=3D'font-size:11.0pt;font-family:Calibri;color:#1F497D'>I know we =
have this
issue in our sight as one to be addressed very near term. But I feel =
compelled
to bring up these 2 mails I got in last 2 days to the team. =
<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3D"#1f497d" =
face=3DCalibri><span
style=3D'font-size:11.0pt;font-family:Calibri;color:#1F497D'><o:p>&nbsp;<=
/o:p></span></font></p>

<p class=3Dmsolistparagraph style=3D'text-indent:-.25in'><font size=3D2
color=3D"#1f497d" face=3DCalibri><span =
style=3D'font-size:11.0pt;font-family:Calibri;
color:#1F497D'>-</span></font><font size=3D1 color=3D"#1f497d"><span
style=3D'font-size:7.0pt;color:#1F497D'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;
</span></font><font size=3D2 color=3D"#1f497d" face=3DCalibri><span =
style=3D'font-size:
11.0pt;font-family:Calibri;color:#1F497D'>First one is from Sandeep on =
the
install process itself. (It took him 1.5 hrs to upgrade one system and =
there
were 6 of them for him to do yesterday. He worked till 1:30 AM =
yesterday)<o:p></o:p></span></font></p>

<p class=3Dmsolistparagraph style=3D'text-indent:-.25in'><font size=3D2
color=3D"#1f497d" face=3DCalibri><span =
style=3D'font-size:11.0pt;font-family:Calibri;
color:#1F497D'>-</span></font><font size=3D1 color=3D"#1f497d"><span
style=3D'font-size:7.0pt;color:#1F497D'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;
</span></font><font size=3D2 color=3D"#1f497d" face=3DCalibri><span =
style=3D'font-size:
11.0pt;font-family:Calibri;color:#1F497D'>2<sup>nd</sup> one if from =
Doug Cook
at Bell South, where he was saw systems shipped with un-erased =
configuration
information in the filers. He thought that the systems came from another =
site
or from our lab with different name and IP address already in it. Again, =
each
upgrade took him 1.5 hours each. <o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3D"#1f497d" =
face=3DCalibri><span
style=3D'font-size:11.0pt;font-family:Calibri;color:#1F497D'><o:p>&nbsp;<=
/o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3D"#1f497d" =
face=3DCalibri><span
style=3D'font-size:11.0pt;font-family:Calibri;color:#1F497D'>We have to =
get this
under control, from process, testing and software point of view. =
<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3D"#1f497d" =
face=3DCalibri><span
style=3D'font-size:11.0pt;font-family:Calibri;color:#1F497D'><o:p>&nbsp;<=
/o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3D"#1f497d" =
face=3DCalibri><span
style=3D'font-size:11.0pt;font-family:Calibri;color:#1F497D'>Thanks!<o:p>=
</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3D"#1f497d" face=3DArial><span
style=3D'font-size:10.0pt;font-family:Arial;color:#1F497D'>Regards</span>=
</font><font
size=3D3 color=3D"#1f497d"><span =
style=3D'font-size:12.0pt;color:#1F497D'> <br>
</span></font><font color=3D"#1f497d" face=3DArial><span =
style=3D'font-family:Arial;
color:#1F497D'>Sudheesh</span></font><font size=3D3 =
color=3D"#1f497d"><span
style=3D'font-size:12.0pt;color:#1F497D'> </span></font><font size=3D2
color=3D"#1f497d" face=3DCalibri><span =
style=3D'font-size:11.0pt;font-family:Calibri;
color:#1F497D'><o:p></o:p></span></font></p>

<div>

<div style=3D'border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt =
0in 0in 0in'>

<p class=3DMsoNormal><b><font size=3D2 face=3DTahoma><span =
style=3D'font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font =
face=3DTahoma><span
style=3D'font-family:Tahoma'> Sandeep Randhawa <br>
<b><span style=3D'font-weight:bold'>Sent:</span></b> Tuesday, March 27, =
2007
10:25 AM<br>
<b><span style=3D'font-weight:bold'>To:</span></b> <st1:PersonName =
w:st=3D"on">Sudheesh
 Nair</st1:PersonName><br>
<b><span style=3D'font-weight:bold'>Subject:</span></b> NWG upgrades =
from 13x to
22x<o:p></o:p></span></font></p>

</div>

</div>

<p class=3DMsoNormal><font size=3D2 face=3D"Times New Roman"><span =
style=3D'font-size:
10.0pt'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D1 face=3DArial><span =
style=3D'font-size:9.0pt;
font-family:Arial'>Hi Sudheesh,<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D1 face=3DArial><span =
style=3D'font-size:9.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D1 face=3DArial><span =
style=3D'font-size:9.0pt;
font-family:Arial'>It seems what Bill D was talking about on the =
upgrades is so
appropriate i.e. the upgrades are not smooth at all. I would call it the
&#8216;pm down from hell&#8217;. I upgraded 6 bobcats (3 clusters) and =
all had
pm errors on upgrades. One even lost a config after a reboot. Very time
consuming and slow process with little to back out from and appears like =
a
hacked upgrade. We certainly need to catch this inhouse and fix it. Does =
not
look good at all!!<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D1 face=3DArial><span =
style=3D'font-size:9.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D1 face=3DArial><span =
style=3D'font-size:9.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>Thanks.<br>
Sandeep<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3D"#1f497d" face=3DArial><span
style=3D'font-size:10.0pt;font-family:Arial;color:#1F497D'><o:p>&nbsp;</o=
:p></span></font></p>

<p class=3DMsoNormal><b><font size=3D2 face=3DTahoma><span =
style=3D'font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font =
face=3DTahoma><span
style=3D'font-family:Tahoma'> Doug Cook <br>
<b><span style=3D'font-weight:bold'>Sent:</span></b> Monday, March 26, =
2007 10:40
AM<br>
<b><span style=3D'font-weight:bold'>To:</span></b> <st1:PersonName =
w:st=3D"on">Sudheesh
 Nair</st1:PersonName><br>
<b><span style=3D'font-weight:bold'>Cc:</span></b> Audra Browning; =
<st1:PersonName
w:st=3D"on">Marc Tanguay</st1:PersonName><br>
<b><span style=3D'font-weight:bold'>Subject:</span></b> Bellsouth =
evaluation
installation<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>Hey Sudheesh,</span></font><o:p></o:p></p>

<p class=3DMsoNormal><font size=3D2 face=3D"Times New Roman"><span =
style=3D'font-size:
10.0pt'>&nbsp;<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>When I went onsite at Bellsouth last week to install =
their
evaluation units, I discovered that all three machines' OS =
configurations did
not match what was shown in SalesForce.&nbsp; Prior to going onsite I =
checked
SalesForce which showed that each machine has EverON 2.2.1.0 =
installed.&nbsp;
Upon powering up the machines and checking, I found that two nodes were =
loaded
with 1.3.3.3 and one with 2.2.0.1.&nbsp; The system loaded with 2.2.0.1 =
had
apparently been pulled out of some other location and shipped directly =
to Bellsouth;
it still had its configuration data intact.&nbsp; The system (SN =
0625051028)
was configured as G7R75 along with having a virtual server =
configured.&nbsp;
Needless to say, I had to do a &quot;system configuration reset&quot; on =
that
node prior to doing anything else.</span></font><o:p></o:p></p>

<p class=3DMsoNormal><font size=3D2 face=3D"Times New Roman"><span =
style=3D'font-size:
10.0pt'>&nbsp;<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>Once I got all three machines to a factory =
configuration I
had to upgrade the OS on them.&nbsp; Doing the entire upgrade process in
parallel on each of the machines took upwards on an hour and half.&nbsp; =
</span></font><o:p></o:p></p>

<p class=3DMsoNormal><font size=3D2 face=3D"Times New Roman"><span =
style=3D'font-size:
10.0pt'>&nbsp;<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>Because this was a last minute installation, I only =
had four
hours on Thursday to give to Bellsouth.&nbsp; Had the OS upgrades not =
been
necessary, I could have been much further along in the installation than =
where
I had to leave it Thursday afternoon.&nbsp; I'm scheduled to go back to
Bellsouth early tomorrow morning and dedicate the day to completing the
installation and beginning the tests.&nbsp; I'll keep you in the loop on =
how
this progresses.</span></font><o:p></o:p></p>

<p class=3DMsoNormal><font size=3D2 face=3D"Times New Roman"><span =
style=3D'font-size:
10.0pt'>&nbsp;<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>Doug</span></font><o:p></o:p></p>

<p class=3DMsoNormal><font size=3D2 color=3D"#1f497d" =
face=3DCalibri><span
style=3D'font-size:11.0pt;font-family:Calibri;color:#1F497D'><o:p>&nbsp;<=
/o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3D"#1f497d" =
face=3DCalibri><span
style=3D'font-size:11.0pt;font-family:Calibri;color:#1F497D'><o:p>&nbsp;<=
/o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3D"Times New Roman"><span =
style=3D'font-size:
10.0pt'>--------------------------</span></font><font face=3DArial><span
style=3D'font-family:Arial'><br>
<b><span style=3D'font-weight:bold'><a =
href=3D"mailto:sandeep.randhawa@onstor.com"><span
style=3D'text-decoration:none'>Sandeep Randhawa</span></a><br>
</span></b></span></font><st1:place w:st=3D"on"><st1:City =
w:st=3D"on"><font size=3D1
  face=3DArial><span =
style=3D'font-size:8.0pt;font-family:Arial'>Enterprise</span></font></st1=
:City></st1:place><font
size=3D1 face=3DArial><span style=3D'font-size:8.0pt;font-family:Arial'> =
Solutions
Specialist.<o:p></o:p></span></font></p>

<p class=3DMsoNormal><b><font size=3D2 color=3Dblue face=3DArial><span
style=3D'font-size:10.0pt;font-family:Arial;color:blue;font-weight:bold'>=
ON</span></font></b><b><font
color=3D"#ff9900" face=3DArial><span =
style=3D'font-family:Arial;color:#FF9900;
font-weight:bold'>Stor</span></font></b><font size=3D1 =
face=3DArial><span
style=3D'font-size:9.0pt;font-family:Arial'><o:p></o:p></span></font></p>=


<p class=3DMsoNormal><st1:Street w:st=3D"on"><st1:address =
w:st=3D"on"><font size=3D1
  face=3DArial><span style=3D'font-size:9.0pt;font-family:Arial'>254 E. =
Hacienda
  Ave</span></font></st1:address></st1:Street><font size=3D1 =
face=3DArial><span
style=3D'font-size:9.0pt;font-family:Arial'>,<o:p></o:p></span></font></p=
>

<p class=3DMsoNormal><st1:place w:st=3D"on"><st1:City w:st=3D"on"><font =
size=3D1
  face=3DArial><span =
style=3D'font-size:9.0pt;font-family:Arial'>Campbell</span></font></st1:C=
ity><font
 size=3D1 face=3DArial><span =
style=3D'font-size:9.0pt;font-family:Arial'>, <st1:State
 w:st=3D"on">CA</st1:State> <st1:PostalCode =
w:st=3D"on">95008</st1:PostalCode></span></font></st1:place><br>
<b><font size=3D1 color=3D"#ff6600" face=3DArial><span =
style=3D'font-size:9.0pt;
font-family:Arial;color:#FF6600;font-weight:bold'>Cell</span></font></b><=
b><font
size=3D1 face=3DArial><span =
style=3D'font-size:9.0pt;font-family:Arial;font-weight:
bold'>:</span></font></b><font size=3D1 face=3DArial><span =
style=3D'font-size:9.0pt;
font-family:Arial'> 408-476-3059<o:p></o:p></span></font></p>

<p class=3DMsoNormal><b><font size=3D1 color=3D"#ff6600" =
face=3DArial><span
style=3D'font-size:9.0pt;font-family:Arial;color:#FF6600;font-weight:bold=
'>Desk</span></font></b><b><font
size=3D1 face=3DArial><span =
style=3D'font-size:9.0pt;font-family:Arial;font-weight:
bold'>:</span></font></b><font size=3D1 face=3DArial><span =
style=3D'font-size:9.0pt;
font-family:Arial'> 408-963-2406<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3D"Times New Roman"><span =
style=3D'font-size:
10.0pt'>--------------------------</span></font><font face=3DArial><span
style=3D'font-family:Arial'><o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3D"Times New Roman"><span =
style=3D'font-size:
10.0pt'><o:p>&nbsp;</o:p></span></font></p>

</blockquote>

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