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Subject: Updated: Discussion of field install/upgrade problems and how Engineering can make them better
Date: Mon, 26 Mar 2007 08:28:48 -0700
Message-ID: <BB375AF679D4A34E9CA8DFA650E2B04E02FAE21A@onstor-exch02.onstor.net>
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Thread-Topic: Discussion of field install/upgrade problems and how Engineering can make them better
Thread-Index: AcdsC9qeS/wPhH9ATZa9y/O+9rYTUQDr5g+g
From: "Jay Michlin" <jay.michlin@onstor.com>
To: "Larry Scheer" <larry.scheer@onstor.com>,
	"Tim Gardner" <tim.gardner@onstor.com>,
	"Brian DeForest" <brian.deforest@onstor.com>,
	"Charissa Willard" <charissa.willard@onstor.com>,
	"Andy Sharp" <andy.sharp@onstor.com>,
	"Sandrine Boulanger" <sandrine.boulanger@onstor.com>,
	"Paul Hammer" <paul.hammer@onstor.com>,
	"Eric Crutchlow" <eric.crutchlow@onstor.com>,
	"conf-Oahu" <conf-Oahu@onstor.com>
Cc: "Raj Kumar" <raj.kumar@onstor.com>,
	"Jerry Lopatin" <jerry.lopatin@onstor.com>

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When: Friday, March 30, 2007 11:00 AM-12:00 PM (GMT-08:00) Pacific Time =
(US & Canada).
Where: Conf Oahu

*~*~*~*~*~*~*~*~*~*

Hi,

Larry, Tim, Eric and I attended a meeting Monday in which Sudheesh and =
various Ses and CS engineers presented problems they have had in doing =
installs and upgrades. Most are not subject to easy fixes in software, =
though some may be. Others may be improved through better processes.

I'm calling this meeting to assemble all of us in Engineering to =
understand the issues and discuss what we might do. Larry and Tim can =
describe the issues, and especially those associated with upgrade, in =
detail. I've asked Eric to join us because he has experienced some of =
the problems first hand and can explain them best.

If you know of others from Development or QA who ought to attend, please =
invite them.

Thanks very much,
jay

Microsoft Outlook Web Access:
http://ONSTOR-EXCH02/Exchange/andy.sharp/Inbox/Updated%3A%20Discussion%20=
of%20field%20install%EF%A3%BFupgrade%20problems%20and%20how%20Engineering=
%20can%20make%20them%20better-3.EML?cmd=3Dopen


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<P><FONT SIZE=3D2 FACE=3D"Arial">When: Friday, March 30, 2007 11:00 =
AM-12:00 PM (GMT-08:00) Pacific Time (US &amp; Canada).</FONT>

<BR><FONT SIZE=3D2 FACE=3D"Arial">Where: Conf Oahu</FONT>
</P>

<P><FONT SIZE=3D2 FACE=3D"Arial">*~*~*~*~*~*~*~*~*~*</FONT>
</P>

<P><FONT SIZE=3D2 FACE=3D"Arial">Hi,</FONT>
</P>

<P><FONT SIZE=3D2 FACE=3D"Arial">Larry, Tim, Eric and I attended a =
meeting Monday in which Sudheesh and various Ses and CS engineers =
presented problems they have had in doing installs and upgrades. Most =
are not subject to easy fixes in software, though some may be. Others =
may be improved through better processes.</FONT></P>

<P><FONT SIZE=3D2 FACE=3D"Arial">I'm calling this meeting to assemble =
all of us in Engineering to understand the issues and discuss what we =
might do. Larry and Tim can describe the issues, and especially those =
associated with upgrade, in detail. I've asked Eric to join us because =
he has experienced some of the problems first hand and can explain them =
best.</FONT></P>

<P><FONT SIZE=3D2 FACE=3D"Arial">If you know of others from Development =
or QA who ought to attend, please invite them.</FONT>
</P>

<P><FONT SIZE=3D2 FACE=3D"Arial">Thanks very much,</FONT>

<BR><FONT SIZE=3D2 FACE=3D"Arial">jay</FONT>
</P>
<P>Microsoft Outlook Web Access: <A =
HREF=3D"http://ONSTOR-EXCH02/Exchange/andy.sharp/Inbox/Updated%3A%20Discu=
ssion%20of%20field%20install%EF%A3%BFupgrade%20problems%20and%20how%20Eng=
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H02/Exchange/andy.sharp/Inbox/Updated%3A%20Discussion%20of%20field%20inst=
all%EF%A3%BFupgrade%20problems%20and%20how%20Engineering%20can%20make%20t=
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DESCRIPTION:Hi\,\N\NLarry\, Tim\, Eric and I attended a meeting Monday in w
 hich Sudheesh and various Ses and CS engineers presented problems they hav
 e had in doing installs and upgrades. Most are not subject to easy fixes i
 n software\, though some may be. Others may be improved through better pro
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 o understand the issues and discuss what we might do. Larry and Tim can de
 scribe the issues\, and especially those associated with upgrade\, in deta
 il. I've asked Eric to join us because he has experienced some of the prob
 lems first hand and can explain them best.\N\NIf you know of others from D
 evelopment or QA who ought to attend\, please invite them.\N\NThanks very 
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