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Subject: Infrastructure Maintenenace Complete
Date: Sun, 11 Feb 2007 01:34:41 -0700
Message-ID: <BB375AF679D4A34E9CA8DFA650E2B04E0266A08C@onstor-exch02.onstor.net>
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Thread-Topic: Infrastructure Maintenenace Complete
Thread-Index: AcdNt3llpGTUsJzwRe2LDXENEiqBfA==
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From: "Kevin Matthews" <kevin.matthews@onstor.com>
To: "org-All Employees" <org-all@onstor.com>
Cc: "dl-Campbell" <dl-campbell@onstor.com>,
	"dl-Pleasanton" <dl-pleasanton@onstor.com>

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All,

We have completed the maintenance needed in the server room with regards
to power, network, cleanup, and re-cable/reorganization. We still have
lots of cleanup to do around the server room, however, all phones,
printers, fax machines, and data connections should be up for everyone
now. Apologies in advance if we missed a connection or two.=20

Brian and I will be in the office tomorrow to finish cleaning up old
network cable, boxes, and other miscellaneous items that are currently
in the area near the server room. Cleanup of the areas that currently
have cables will be completed by the end of day, Sunday. We will both be
in early on Monday morning to make sure and handle any problems as they
come in.

What can you do to help?

1.	 If you find that your desk phone is not working, please try and
reboot it by disconnecting the Ethernet cable that goes into the bottom
of your phone in the LAN port (on the phone itself).
2.	If you find that you cannot access the internet, mightydog,
email, opn, or VPN, please attempt to reboot your computer prior to
asking for help from IT.

IMPORTANT - If you find you are having a problem not listed above, and
have been unable to resolve it on your own, here are the steps to the
fastest possible resolution to your issue - Please READ and FOLLOW them,
as we may have other issues that we working on at the time.

1.	http://helpdesk - Please, if you can get access to the helpdesk
system, help us to help you best by entering a helpdesk ticket. We will
be going through them as quickly as possible.
2.	If you cannot get into the helpdesk, or you cannot work at all,
please call us on our desk or cell phones.
		Desk Phone - Ext. 2482 	Cell Phone - (408) 529-2793
Kevin
		Desk Phone - Ext. 2481 	Cell Phone - (408) 655-8365
Brian
3.	Send an email to sysadm@onstor.com - If you cannot get into
helpdesk, but have access to your Blackberry or Webmail
<https://webmail.onstor.com/> , please detail your problem along with an
alternate way to reach you if it is urgent (cell phone/office phone).

Thank you all for your patience, I assure you that this benefits us all
in the long run. Please avoid coming up and asking us to take a look at
your problem if you see us, unless you have tried steps 1 through 3
listed above to resolve your problem and are still having issues.
Entering items into the helpdesk not only allows us to track your issue,
you will receive updates on your problem as it is taken care of, and it
will ensure your issue does not slip through the cracks.

Thanks,
Kevin

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<TITLE>Infrastructure Maintenenace Complete</TITLE>
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<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT =
FACE=3D"Calibri">All,</FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT FACE=3D"Calibri">We have =
completed the maintenance needed in the</FONT></SPAN><SPAN =
LANG=3D"en-us"> <FONT FACE=3D"Calibri">server room with regards to =
power, network,</FONT></SPAN><SPAN LANG=3D"en-us"><FONT =
FACE=3D"Calibri"></FONT></SPAN><SPAN LANG=3D"en-us"> <FONT =
FACE=3D"Calibri">cleanup</FONT></SPAN><SPAN LANG=3D"en-us"><FONT =
FACE=3D"Calibri">,</FONT></SPAN><SPAN LANG=3D"en-us"><FONT =
FACE=3D"Calibri"> and</FONT></SPAN><SPAN LANG=3D"en-us"> <FONT =
FACE=3D"Calibri">re-cable/</FONT></SPAN><SPAN LANG=3D"en-us"><FONT =
FACE=3D"Calibri">reorganization</FONT></SPAN><SPAN LANG=3D"en-us"><FONT =
FACE=3D"Calibri">. We still have lots of cleanup to do around =
the</FONT></SPAN><SPAN LANG=3D"en-us"> <FONT FACE=3D"Calibri">server =
room, however, all phones, printers, fax machines,</FONT></SPAN><SPAN =
LANG=3D"en-us"> <FONT FACE=3D"Calibri">and</FONT></SPAN><SPAN =
LANG=3D"en-us"> <FONT FACE=3D"Calibri">data connections should be =
up</FONT></SPAN><SPAN LANG=3D"en-us"> <FONT FACE=3D"Calibri">for =
everyone now. Apologies in advance if we missed a connection or =
two.</FONT></SPAN><SPAN LANG=3D"en-us"> </SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT FACE=3D"Calibri">Brian and I =
will be in the office tomorrow to finish cleaning up old network cable, =
boxes, and other miscellaneous items that are</FONT></SPAN><SPAN =
LANG=3D"en-us"> <FONT FACE=3D"Calibri">currently in the area near the =
server room.</FONT></SPAN><SPAN LANG=3D"en-us"><FONT FACE=3D"Calibri"> =
Cleanup of the areas that currently have cables will be completed by the =
end of d</FONT></SPAN><SPAN LANG=3D"en-us"><FONT FACE=3D"Calibri">ay, =
Sunday.</FONT></SPAN><SPAN LANG=3D"en-us"><FONT =
FACE=3D"Calibri"></FONT></SPAN><SPAN LANG=3D"en-us"> <FONT =
FACE=3D"Calibri">We will both be in early on Monday morning to make =
sure</FONT></SPAN><SPAN LANG=3D"en-us"><FONT FACE=3D"Calibri"> and =
handle any problems as they come in.</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT FACE=3D"Calibri">What can you =
do</FONT></SPAN><SPAN LANG=3D"en-us"><FONT FACE=3D"Calibri"> to =
help?</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT =
FACE=3D"Calibri">1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us">&nbsp;<FONT FACE=3D"Calibri"> If you find that your desk =
phone is not working, please try and reboot it by disconnecting =
the</FONT></SPAN><SPAN LANG=3D"en-us"> <FONT =
FACE=3D"Calibri">Ethernet</FONT></SPAN><SPAN LANG=3D"en-us"><FONT =
FACE=3D"Calibri"></FONT></SPAN><SPAN LANG=3D"en-us"> <FONT =
FACE=3D"Calibri">cable that goes into the bottom of your phone in the =
LAN port</FONT></SPAN><SPAN LANG=3D"en-us"><FONT FACE=3D"Calibri"> (on =
the phone itself).</FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT =
FACE=3D"Calibri">2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT></SPAN><SPAN =
LANG=3D"en-us"> <FONT FACE=3D"Calibri">If you find that you cannot =
access the internet, mightydog, email</FONT></SPAN><SPAN =
LANG=3D"en-us"><FONT FACE=3D"Calibri">, opn, or VPN, please attempt to =
reboot your computer prior to asking for help from IT.</FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><B></B></SPAN><SPAN =
LANG=3D"en-us"><B><FONT COLOR=3D"#FF0000" SIZE=3D4 =
FACE=3D"Calibri">IMPORTANT</FONT></B></SPAN><SPAN LANG=3D"en-us"><FONT =
FACE=3D"Calibri"> -</FONT></SPAN><SPAN LANG=3D"en-us"> <FONT =
FACE=3D"Calibri">If you find you are having a problem</FONT></SPAN><SPAN =
LANG=3D"en-us"><FONT FACE=3D"Calibri"> not listed above, and =
have</FONT></SPAN><SPAN LANG=3D"en-us"> <FONT FACE=3D"Calibri">been =
unable</FONT></SPAN><SPAN LANG=3D"en-us"><FONT FACE=3D"Calibri"> to =
resolve it on your own</FONT></SPAN><SPAN LANG=3D"en-us"><FONT =
FACE=3D"Calibri">, here are the steps to</FONT></SPAN><SPAN =
LANG=3D"en-us"> <FONT FACE=3D"Calibri">the fastest =
possible</FONT></SPAN><SPAN LANG=3D"en-us"><FONT FACE=3D"Calibri"> =
resolution</FONT></SPAN><SPAN LANG=3D"en-us"> <FONT FACE=3D"Calibri">to =
your issue</FONT></SPAN><SPAN LANG=3D"en-us"><FONT =
FACE=3D"Calibri"></FONT></SPAN><SPAN LANG=3D"en-us"> <FONT =
FACE=3D"Calibri">&#8211;</FONT></SPAN><SPAN LANG=3D"en-us"><U><FONT =
FACE=3D"Calibri"></FONT></U></SPAN><SPAN =
LANG=3D"en-us"><B><I></I></B></SPAN><SPAN LANG=3D"en-us"><B><I><U> <FONT =
COLOR=3D"#FF0000" FACE=3D"Calibri">Please READ and =
FOLLOW</FONT></U></I></B></SPAN><SPAN LANG=3D"en-us"><FONT =
FACE=3D"Calibri"> them, as we may have other</FONT></SPAN><SPAN =
LANG=3D"en-us"> <FONT FACE=3D"Calibri">issues</FONT></SPAN><SPAN =
LANG=3D"en-us"><FONT FACE=3D"Calibri"> that we working =
on</FONT></SPAN><SPAN LANG=3D"en-us"><FONT FACE=3D"Calibri"> at the =
time</FONT></SPAN><SPAN LANG=3D"en-us"><FONT =
FACE=3D"Calibri">.</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT =
FACE=3D"Calibri">1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"> =
</SPAN><A HREF=3D"http://helpdesk"><SPAN LANG=3D"en-us"><U><FONT =
COLOR=3D"#0000FF" =
FACE=3D"Calibri">http://helpdesk</FONT></U></SPAN><SPAN =
LANG=3D"en-us"></SPAN></A><SPAN LANG=3D"en-us"><FONT =
FACE=3D"Calibri"></FONT></SPAN><SPAN LANG=3D"en-us"> <FONT =
FACE=3D"Calibri">&#8211;</FONT></SPAN><SPAN LANG=3D"en-us"><FONT =
FACE=3D"Calibri"> Please, if you</FONT></SPAN><SPAN LANG=3D"en-us"><FONT =
FACE=3D"Calibri"> can get access to the helpdesk system, help us to help =
you best by entering a helpdesk ticket. We will be going through them as =
q</FONT></SPAN><SPAN LANG=3D"en-us"><FONT FACE=3D"Calibri">uickly as =
possible.</FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT =
FACE=3D"Calibri">2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT></SPAN><SPAN =
LANG=3D"en-us"> <FONT FACE=3D"Calibri">If you cannot get into the =
helpdesk, or you cannot work at all, please call us on =
our</FONT></SPAN><SPAN LANG=3D"en-us"> <FONT FACE=3D"Calibri">desk =
or</FONT></SPAN><SPAN LANG=3D"en-us"> <FONT FACE=3D"Calibri">cell =
phones</FONT></SPAN><SPAN LANG=3D"en-us"><FONT =
FACE=3D"Calibri">.</FONT></SPAN></P>
<UL DIR=3DLTR><UL DIR=3DLTR>
<P DIR=3DLTR><SPAN LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT =
FACE=3D"Calibri">Desk Phone - E</FONT></SPAN><SPAN LANG=3D"en-us"><FONT =
FACE=3D"Calibri">x</FONT></SPAN><SPAN LANG=3D"en-us"><FONT =
FACE=3D"Calibri">t.</FONT></SPAN><SPAN LANG=3D"en-us"> <FONT =
FACE=3D"Calibri">2482</FONT></SPAN><SPAN LANG=3D"en-us"><FONT =
FACE=3D"Calibri"></FONT></SPAN><SPAN LANG=3D"en-us">&nbsp; <FONT =
FACE=3D"Calibri">Cell Phone -</FONT></SPAN><SPAN LANG=3D"en-us"> <FONT =
FACE=3D"Calibri">(408) 529-2793 Kevin</FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT FACE=3D"Calibri">Desk Phone =
-</FONT></SPAN><SPAN LANG=3D"en-us"> <FONT FACE=3D"Calibri">Ext. =
2481</FONT></SPAN><SPAN LANG=3D"en-us">&nbsp; <FONT =
FACE=3D"Calibri">Cell Phone -</FONT></SPAN><SPAN LANG=3D"en-us"> <FONT =
FACE=3D"Calibri">(408) 655-8365 Brian</FONT></SPAN></P>
</UL></UL>
<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT =
FACE=3D"Calibri">3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"> <FONT FACE=3D"Calibri">Send =
an email to</FONT></SPAN><SPAN LANG=3D"en-us"> </SPAN><A =
HREF=3D"mailto:sysadm@onstor.com"><SPAN LANG=3D"en-us"><U><FONT =
COLOR=3D"#0000FF" =
FACE=3D"Calibri">sysadm@onstor.com</FONT></U></SPAN><SPAN =
LANG=3D"en-us"></SPAN></A><SPAN LANG=3D"en-us"><FONT =
FACE=3D"Calibri"></FONT></SPAN><SPAN LANG=3D"en-us"> <FONT =
FACE=3D"Calibri">- If you cannot get into helpdesk</FONT></SPAN><SPAN =
LANG=3D"en-us"><FONT FACE=3D"Calibri">, but have a</FONT></SPAN><SPAN =
LANG=3D"en-us"><FONT FACE=3D"Calibri">ccess to your</FONT></SPAN><SPAN =
LANG=3D"en-us"><FONT FACE=3D"Calibri"> Blackberry</FONT></SPAN><SPAN =
LANG=3D"en-us"><FONT FACE=3D"Calibri"> or</FONT></SPAN><SPAN =
LANG=3D"en-us"><FONT FACE=3D"Calibri"></FONT></SPAN><SPAN =
LANG=3D"en-us"> </SPAN><A HREF=3D"https://webmail.onstor.com/"><SPAN =
LANG=3D"en-us"><U><FONT COLOR=3D"#0000FF" =
FACE=3D"Calibri">Webmail</FONT></U></SPAN><SPAN =
LANG=3D"en-us"></SPAN></A><SPAN LANG=3D"en-us"><FONT FACE=3D"Calibri">, =
please detail your problem along with an alternate way to reach you if =
it is urgent (cell phone</FONT></SPAN><SPAN LANG=3D"en-us"><FONT =
FACE=3D"Calibri">/office phone</FONT></SPAN><SPAN LANG=3D"en-us"><FONT =
FACE=3D"Calibri">).</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT FACE=3D"Calibri">Thank you all =
for your patience</FONT></SPAN><SPAN LANG=3D"en-us"><FONT =
FACE=3D"Calibri">, I assure you that this benefits us all in =
the</FONT></SPAN><SPAN LANG=3D"en-us"><FONT FACE=3D"Calibri"> long run. =
Please avoid coming up and asking us to take a look at your problem if =
you see us, unless you have tried</FONT></SPAN><SPAN =
LANG=3D"en-us"><FONT FACE=3D"Calibri"></FONT></SPAN><SPAN =
LANG=3D"en-us"> <FONT FACE=3D"Calibri">steps 1 through 3 listed =
above</FONT></SPAN><SPAN LANG=3D"en-us"><FONT FACE=3D"Calibri"> =
to</FONT></SPAN><SPAN LANG=3D"en-us"> <FONT =
FACE=3D"Calibri">r</FONT></SPAN><SPAN LANG=3D"en-us"><FONT =
FACE=3D"Calibri">esolve your problem</FONT></SPAN><SPAN =
LANG=3D"en-us"><FONT FACE=3D"Calibri"> and are still having =
issues</FONT></SPAN><SPAN LANG=3D"en-us"><FONT FACE=3D"Calibri">. =
Entering items into the helpdesk not only allows us</FONT></SPAN><SPAN =
LANG=3D"en-us"> <FONT FACE=3D"Calibri">to track your =
issue,</FONT></SPAN><SPAN LANG=3D"en-us"> <FONT FACE=3D"Calibri">you =
will</FONT></SPAN><SPAN LANG=3D"en-us"> <FONT =
FACE=3D"Calibri">receive</FONT></SPAN><SPAN LANG=3D"en-us"><FONT =
FACE=3D"Calibri"> updates on your problem as it is taken care of, and it =
will ensure your issue does not slip through the =
cracks.</FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT =
FACE=3D"Calibri">Thanks,</FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT =
FACE=3D"Calibri">Kevin</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN></P>

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