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Subject: Clearquest upgrade completed - List of updates
Date: Fri, 5 Jan 2007 18:05:40 -0800
Message-ID: <BB375AF679D4A34E9CA8DFA650E2B04E0116B635@onstor-exch02.onstor.net>
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Thread-Topic: Clearquest upgrade completed - List of updates
thread-index: AccxNyqzSfFuHgckTs6yEC/znMkyTA==
From: "Sandrine Boulanger" <sandrine.boulanger@onstor.com>
To: "dl-Engineering" <dl-engineering@onstor.com>,
	"dl-Customer-Engineering" <dl-Customer-Engineering@onstor.com>
Cc: "Brian Baker" <brian.baker@onstor.com>,
	"Kevin Matthews" <kevin.matthews@onstor.com>

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We just completed the upgrade of TED. Access is restored. Here are below
the list of changes since last modification.
Please contact me if you have any question.

Thanks,
Sandrine


New changes:
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
* Add a new tab called "Code Review". This was originally request by
HCL, but the process could be used by any team (see details below)
In this new tab, create the following fields:
*	Review status (drop-down list with values "Sent for review"
"Review failed" "Review approved")
*	Reviewer (drop-down list to assign a reviewer, optional)
*	Review expected by (date, optional)
*	Comment entry
*	Comment log

* Added check-box for GUI change on Main tab

* Changed the Must-Fix check-box to a new field called priority. The
Must-Fix field is still there for query. This was requested to get a
better granularity and better prioritize the defects. This is updated by
the Triage team.

The priorities are
1 - Stop ship
2 - Must Fix
3 - Not must fix
4 - Nice to have
5 - Lowest priority

Bug fixes:
=3D=3D=3D=3D=3D=3D=3D=3D=3D
Ability to use "Modify" action in WIP state
Fixed unduplicate action

Steps for review process
Action -> State
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
Assign -> Assigned (it's assigned to the dev or sustaining engineer)
WIP -> WIP - means work in progress (The dev or sustaining engineer
moves the defect to that state when he/she starts looking into the
problem)
Modify defect to set Review status to "Sent for review" and other
optional fields in Core Review tab (The dev or sustaining engineer
modifies the defect when the code has been sent for review)
Modify defect to set Review status to "Review failed" or "Review
approved (The reviewer modifies the defect once the review is completed)
Resolve -> Fixed (If Review status is "Review approved", the dev or
sustaining engineer moves the defect to that state when he/she checked
into perforce the fix that has been reviewed)




Previous changes as a reminder

_____________________________________________
Misc.
- new hidden field company_name that is populated form the name listed
in the first incident id entry of a defect, so that this field can be
used in the email notifications, queries, instead of having to put the
name of the customer in the headline.
- changed area/lead fields behavior to optional instead of read_only in
some states so that we can always modify them


Public Tab
 -Field Publish on the Public tab is set to Yes for a customer reported
defect.
	It is automatically set to Needs Review if the public title or
description is changed.
It has the possible values:
		No       -- means not to publish
		Yes      -- means it should be published, but nothing
has been written (or what is written is incomplete)
		Reviewed -- means it has been reviewed
		Online   -- means it is online and visible to customers
(though obviously we don't have a mechanism for this yet)
- Fields Title and Description on the Public tab are mandatory if
Publish=3DYes when the defect is moved to Fixed state (action Resolve)

Crash Tab
- New tab Crash information with fields:
	- crash (Yes/No choice): Mandatory when the customer reported
check box is checked on Main tab
	- executable_name (drop-down list of CPU and ssc daemons):
Mandatory if crash=3DYes
	- stacktrace (multiline field): Mandatory if crash=3DYes

Main Tab
- New state WIP (work in progress), with the action WIP, available from
assigned state. Can go back to assign or resolve, wad, dup,
not_reproducible. It is the responsibility of the developer (DEV
assignee in Assigned to field) to maintain the correct state.

Resolution-2 Tab
- Coverage category and coverage comment are mandatory when closing a
customer reported defect

ECR
- No longer assigned automatically to Narayan so that we don't lose the
lead information related to the problem area.

Enhancement Request (RFE)

- New state machine:
*	Submit (New) -> Reject (Rejected) or Review (Reviewed)
*	Assign (Assigned) to a tech lead, also field Need_to_review_by
[date] -> Back-to-Marketing (Reviewed_by_ENG) with engineering
assessment
*	Schedule (Scheduled) for a project -> Close (Closed) once it is
implemented, need to fill in the release when closing.








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<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">We =
just completed the upgrade of TED.</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"> <FONT SIZE=3D2 =
FACE=3D"Arial">A</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">ccess is =
restored.</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"> =
<FONT SIZE=3D2 FACE=3D"Arial">Here are below the list of changes since =
last modification.</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">Please contact me if you have any =
question.</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">Thanks,</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">Sandrine</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"></SPAN></P>
<BR>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><B><FONT SIZE=3D2 =
FACE=3D"Arial">New</FONT></B></SPAN><SPAN =
LANG=3D"en-us"><B></B></SPAN><SPAN LANG=3D"en-us"><B><FONT SIZE=3D2 =
FACE=3D"Arial"> changes:</FONT></B></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</FONT></S=
PAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">*</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"> <FONT SIZE=3D2 FACE=3D"Arial">Add a new tab called =
&#8220;Code Review&#8221;.</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial"> This was originally request by HCL, but the process =
could be used by any team (see details below)</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">In =
this new tab, create the following fields:</FONT></SPAN></P>
<UL>
<UL>
<DIV ALIGN=3DLEFT><LI><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">Review status (drop-down list with values &#8220;Sent for =
review&#8221; &#8220;Review failed&#8221; &#8220;Review =
approved&#8221;)</FONT></SPAN></LI></DIV>

<DIV ALIGN=3DLEFT><LI><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">Reviewer (drop-down list to assign a reviewer, =
optional)</FONT></SPAN></LI></DIV>

<DIV ALIGN=3DLEFT><LI><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">Review expected by (date, =
optional)</FONT></SPAN></LI></DIV>

<DIV ALIGN=3DLEFT><LI><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">Comment entry</FONT></SPAN></LI></DIV>

<DIV ALIGN=3DLEFT><LI><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">Comment log</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"></SPAN></LI></DIV>
<BR>
</UL></UL>
<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">*</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"> <FONT SIZE=3D2 FACE=3D"Arial">Added check-box for GUI =
change</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial"> on Main =
tab</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">*</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial"></FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"> <FONT SIZE=3D2 =
FACE=3D"Arial">Changed the Must-Fix check-box to a new field called =
priority. The Must-Fix field is still there for query</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">. This was requested to get a better granularity and =
better prioritize the defects. This</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"> <FONT SIZE=3D2 =
FACE=3D"Arial">is updated by the Triage team.</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">The =
priorities are</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">1</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"> <FONT SIZE=3D2 FACE=3D"Arial">&#8211;</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial"> Stop ship</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">2</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"> <FONT SIZE=3D2 FACE=3D"Arial">&#8211;</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial"> Must Fix</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">3</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"> <FONT SIZE=3D2 FACE=3D"Arial">&#8211;</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial"> Not must fix</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">4</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"> <FONT SIZE=3D2 FACE=3D"Arial">&#8211;</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial"> Nice to have</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">5</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"> <FONT SIZE=3D2 FACE=3D"Arial">&#8211;</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial"> Lowest priority</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><B><FONT SIZE=3D2 =
FACE=3D"Arial">Bug fixes:</FONT></B></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">=3D=3D=3D=3D=3D=3D=3D=3D=3D</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">Ability to use</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"> <FONT SIZE=3D2 =
FACE=3D"Arial">&#8220;</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">Modify</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">&#8221;</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial"> action in WIP =
state</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">Fixed =
unduplicate action</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><B><FONT SIZE=3D2 =
FACE=3D"Arial">Steps for review process</FONT></B></SPAN><SPAN =
LANG=3D"en-us"><B></B></SPAN><SPAN LANG=3D"en-us"><B></B></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">Action -&gt; State</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</FONT></SPAN></=
P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">Assign -&gt; Assigned (it&#8217;s assigned to the dev or =
sustaining engineer)</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">WIP =
-&gt; WIP &#8211; means work in progress (The dev or sustaining engineer =
moves the defect to that state when he/she starts looking into the =
problem)</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">Modify defect to set Review status to &#8220;Sent for =
review&#8221; and other optional fields in Core Review tab (The dev or =
sustaining engineer modifies the defect when the code has been sent for =
review)</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">Modify defect to set Review status to &#8220;Review =
failed&#8221; or &#8220;Review approved (The reviewer modifies the =
defect once the review is completed)</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">Resolve -&gt; Fixed (If Review status is &#8220;Review =
approved&#8221;, the dev or sustaining engineer moves the defect to that =
state when he/she checked into perforce the fix that has been =
reviewed)</FONT></SPAN></P>
<BR>
<BR>
<BR>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><B><FONT COLOR=3D"#993366" SIZE=3D2 =
FACE=3D"Arial">Previous changes as a reminder</FONT></B></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Tahoma">_____________________________________________<BR>
</FONT></SPAN><SPAN LANG=3D"en-us"><B></B></SPAN><SPAN =
LANG=3D"en-us"><B><FONT SIZE=3D2 =
FACE=3D"Tahoma">Misc.</FONT></B></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000080" SIZE=3D2 =
FACE=3D"Arial">- new hidden field company_name that is populated form =
the name listed in the first incident id entry of a defect, so that this =
field can be used in the email notifications, queries, instead of having =
to put the name of the customer in the headline.</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000080" SIZE=3D2 =
FACE=3D"Arial">- changed area/lead fields behavior to optional instead =
of read_only in some states so that we can always modify =
them</FONT></SPAN></P>
<BR>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><B><FONT SIZE=3D2 =
FACE=3D"Arial">Public Tab</FONT></B></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">&nbsp;-Field</FONT></SPAN><SPAN =
LANG=3D"en-us"><I></I></SPAN><SPAN LANG=3D"en-us"><I> <FONT SIZE=3D2 =
FACE=3D"Arial">Publish</FONT></I></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial"> on the Public tab is set to</FONT></SPAN><SPAN =
LANG=3D"en-us"><I></I></SPAN><SPAN LANG=3D"en-us"><I> <FONT SIZE=3D2 =
FACE=3D"Arial">Yes</FONT></I></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial"> for a customer reported =
defect.</FONT></SPAN></P>
<UL>
<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">It is =
automatically set to Needs Review if the public title or description is =
changed.</FONT></SPAN></P>
</UL>
<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">It =
has the possible values:</FONT></SPAN></P>
<UL><UL>
<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Courier =
New">No&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -- means not to =
publish</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Courier =
New">Yes&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -- means it should be published, =
but nothing has been written (or what is written is =
incomplete)</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Courier =
New">Reviewed -- means it has been reviewed</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Courier =
New">Online&nbsp;&nbsp; -- means it is online and visible to customers =
(though obviously we don't have a mechanism for this =
yet)</FONT></SPAN></P>
</UL></UL>
<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">- =
Fields</FONT></SPAN><SPAN LANG=3D"en-us"><I></I></SPAN><SPAN =
LANG=3D"en-us"><I> <FONT SIZE=3D2 =
FACE=3D"Arial">Title</FONT></I></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial"> and</FONT></SPAN><SPAN =
LANG=3D"en-us"><I></I></SPAN><SPAN LANG=3D"en-us"><I> <FONT SIZE=3D2 =
FACE=3D"Arial">Description</FONT></I></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial"> on the Public tab are mandatory if Publish=3DYes when =
the defect is moved to Fixed state (action Resolve)</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><B><FONT SIZE=3D2 =
FACE=3D"Arial">Crash Tab</FONT></B></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">- New =
tab Crash information with fields:</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN =
LANG=3D"en-us">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <FONT SIZE=3D2 =
FACE=3D"Arial">- crash (Yes/No choice): Mandatory when the customer =
reported check box is checked on Main tab</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN =
LANG=3D"en-us">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <FONT SIZE=3D2 =
FACE=3D"Arial">- executable_name (drop-down list of CPU and ssc =
daemons): Mandatory if crash=3DYes</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN =
LANG=3D"en-us">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <FONT SIZE=3D2 =
FACE=3D"Arial">- stacktrace (multiline field): Mandatory if =
crash=3DYes</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><B><FONT SIZE=3D2 =
FACE=3D"Arial">Main Tab</FONT></B></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">- New =
state</FONT></SPAN><SPAN LANG=3D"en-us"><I></I></SPAN><SPAN =
LANG=3D"en-us"><I> <FONT SIZE=3D2 =
FACE=3D"Arial">WIP</FONT></I></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial"> (work in progress), with =
the action WIP, available from assigned state. Can go back to assign or =
resolve, wad, dup, not_reproducible. It is the responsibility of the =
developer (DEV assignee in Assigned to field) to maintain the correct =
state.</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><B><FONT SIZE=3D2 =
FACE=3D"Arial">Resolution-2 Tab</FONT></B></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">- =
Coverage category and coverage comment are mandatory when closing a =
customer reported defect</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><B><FONT SIZE=3D2 =
FACE=3D"Arial">ECR</FONT></B></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">- No =
longer assigned automatically to Narayan so that we don&#8217;t lose the =
lead information related to the problem area.</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><B><FONT SIZE=3D2 =
FACE=3D"Arial">Enhancement Request (RFE)</FONT></B></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">- New =
state machine:</FONT></SPAN></P>

<P><SPAN LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Symbol">&#183;<FONT =
FACE=3D"Courier =
New">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT></FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"> <FONT SIZE=3D2 =
FACE=3D"Arial">Submit (New) -&gt; Reject (Rejected) or Review =
(Reviewed)</FONT></SPAN>

<BR><SPAN LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Symbol">&#183;<FONT =
FACE=3D"Courier New">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT></FONT> =
<FONT SIZE=3D2 FACE=3D"Arial">Assign (Assigned) to a tech lead, also =
field Need_to_review_by [date] -&gt; Back-to-Marketing (Reviewed_by_ENG) =
with engineering assessment</FONT></SPAN></P>

<P><SPAN LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Symbol">&#183;<FONT =
FACE=3D"Courier New">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT></FONT> =
<FONT SIZE=3D2 FACE=3D"Arial">Schedule (Scheduled) for a project -&gt; =
Close (Closed) once it is implemented, need to fill in the release when =
closing.</FONT></SPAN></P>
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