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Subject: RE: case 5527--[Veristor Systems--Upgrade 3.0.0.2 problem]
Date: Mon, 30 Jul 2007 13:57:15 -0800
Message-ID: <BB375AF679D4A34E9CA8DFA650E2B04E04D1FC84@onstor-exch02.onstor.net>
In-Reply-To: <200707302153.l6ULr0l03104@mailhost-rtp.css.glasshouse.com>
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Thread-Topic: case 5527--[Veristor Systems--Upgrade 3.0.0.2 problem]
Thread-Index: AcfS9AOFrZb09cKHQO6Jfzx7VtKlXwAADNrw
References: <200707302153.l6ULr0l03104@mailhost-rtp.css.glasshouse.com>
From: "Rex Yuan" <rex.yuan@onstor.com>
To: "Jairo Hernandez (Glasshouse)" <jhernandez@css.glasshouse.com>,
	"dl-cstech" <dl-cstech@onstor.com>

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Hello Jairo,
=20
I've seen this before.  If you make a mistake when the script asks you
to enter the firmware path the first time, it goes into this ftp loop.
You need Ctrl+C out of the script and restart it.
=20
Thanks.
=20
Rex=20

________________________________

From: Jairo Hernandez (Glasshouse)=20
Sent: Monday, July 30, 2007 2:53 PM
To: dl-cstech
Subject: case 5527--[Veristor Systems--Upgrade 3.0.0.2 problem]



Hello guys,

=20

Customer has an issue with upgrading to 3.0.0.2. After running the
install script and finishes the ftp download of the OS the installation
process "stops" in its tracks.

I've attached a screen capture of the error.

=20

Any suggestions, customer needs to get this OS installed right now
because he will not have time to continue tomorrow.

=20

--jairo


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<DIV dir=3Dltr align=3Dleft><SPAN class=3D464345421-30072007><FONT =
face=3DArial=20
color=3D#0000ff size=3D2>Hello Jairo,</FONT></SPAN></DIV>
<DIV dir=3Dltr align=3Dleft><SPAN class=3D464345421-30072007><FONT =
face=3DArial=20
color=3D#0000ff size=3D2></FONT></SPAN>&nbsp;</DIV>
<DIV dir=3Dltr align=3Dleft><SPAN class=3D464345421-30072007><FONT =
face=3DArial=20
color=3D#0000ff size=3D2>I've seen this before.&nbsp; If you make a =
mistake when the=20
script asks you to enter the&nbsp;firmware path the first time, it=20
goes&nbsp;into this ftp loop.</FONT></SPAN></DIV>
<DIV dir=3Dltr align=3Dleft><SPAN class=3D464345421-30072007><FONT =
face=3DArial=20
color=3D#0000ff size=3D2>You need Ctrl+C out of the script and restart=20
it.</FONT></SPAN></DIV>
<DIV dir=3Dltr align=3Dleft><SPAN =
class=3D464345421-30072007></SPAN>&nbsp;</DIV>
<DIV dir=3Dltr align=3Dleft><SPAN class=3D464345421-30072007><FONT =
face=3DArial=20
color=3D#0000ff size=3D2>Thanks.</FONT></SPAN></DIV>
<DIV dir=3Dltr align=3Dleft><SPAN =
class=3D464345421-30072007></SPAN>&nbsp;</DIV>
<DIV dir=3Dltr align=3Dleft><SPAN class=3D464345421-30072007><FONT =
face=3DArial=20
color=3D#0000ff size=3D2>Rex</FONT>&nbsp;</SPAN></DIV><BR>
<DIV class=3DOutlookMessageHeader lang=3Den-us dir=3Dltr align=3Dleft>
<HR tabIndex=3D-1>
<FONT face=3DTahoma size=3D2><B>From:</B> Jairo Hernandez (Glasshouse)=20
<BR><B>Sent:</B> Monday, July 30, 2007 2:53 PM<BR><B>To:</B>=20
dl-cstech<BR><B>Subject:</B> case 5527--[Veristor Systems--Upgrade =
3.0.0.2=20
problem]<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV class=3DSection1>
<P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">Hello=20
guys,<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">Customer has an issue with =
upgrading=20
to 3.0.0.2. After running the install script and finishes the ftp =
download of=20
the OS the installation process &#8220;stops&#8221; in its=20
tracks.<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">I&#8217;ve attached a =
screen capture of=20
the error.<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">Any suggestions, customer =
needs to=20
get this OS installed right now because he will not have time to =
continue=20
tomorrow.<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Arial">--jairo<o:p></o:p></SPAN></FONT></P></DIV></BODY></HTML>

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