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Subject: RE: LSI Field Upgrade
Date: Fri, 22 Jun 2007 09:23:25 -0800
Message-ID: <BB375AF679D4A34E9CA8DFA650E2B04E0443A769@onstor-exch02.onstor.net>
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Thread-Topic: LSI Field Upgrade
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References: <BB375AF679D4A34E9CA8DFA650E2B04E04360798@onstor-exch02.onstor.net> <BB375AF679D4A34E9CA8DFA650E2B04E02BEEFBC@onstor-exch02.onstor.net>
From: "Caeli Collins" <caeli.collins@onstor.com>
To: "Henry Lau" <henry.lau@onstor.com>,
	"Huy Duong" <huy.duong@onstor.com>
Cc: "Jay Michlin" <jay.michlin@onstor.com>,
	"Jerry Lopatin" <jerry.lopatin@onstor.com>,
	"Tim Gardner" <tim.gardner@onstor.com>,
	"dl-Software" <dl-software@onstor.com>,
	"Eric Barrett" <eric.barrett@onstor.com>,
	"dl-Customer-Engineering" <dl-Customer-Engineering@onstor.com>

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Update -=20

The snapshot reported corruption, so they attempted to run eek
themselves (based on previous experience).  They ran into trouble, but
Raghu was able to get everything cleared up and back on track.

Caeli


> _____________________________________________=20
> From: 	Henry Lau =20
> Sent:	Friday, June 22, 2007 9:46 AM
> To:	Huy Duong; Caeli Collins
> Cc:	Jay Michlin; Jerry Lopatin; Tim Gardner; dl-Software; Eric
> Barrett
> Subject:	RE: LSI Field Upgrade
>=20
> Hi,
>=20
> Here is the summary of the trip. Eric, please add information if I
> miss any.
>=20
> Eric and I spent about 1.5 hr at the LSI to upgrade 2-node cluster
> into the latest 3.0 release. The array storage is LSI 6990.
> Installation is through http://Onstor site. No problem was found and
> the installation is very smooth. We didn't have a chance to see the
> lab as installation was done remotely.=20
>=20
> We met a group of 4 peoples headed by Mini from the IT department. We
> discussed leisurely during installation in the following areas,
>=20
> 1) Customer requested an upgrade procedure so that they can upgrade
> bobcat themselves. Other request they would like to see is the
> percentage of completion during download.
> 2) They concerned the stability of file system for this release as
> corruption was happened before. Of course, we gave them our confidence
> of this release.
> 3) General file system discussions, features, version etc. No issues.
> 4) They would like to have the ability to specify the size of a volume
> from a lun and use the remaining size for other volumes.
>=20
> By the time we left, fsck was running on one of the snapshot volume.
> No error was reported at that time. We also requested them to fsck all
> the remaining volumes after taking the snapshot. Finally, they were
> all happy when we left.
>=20
> Thanks
>=20
> Henry
>=20
>=20
> _____________________________________________
> From: Huy Duong=20
> Sent: Monday, June 18, 2007 3:48 PM
> To: Caeli Collins
> Cc: Jay Michlin; Jerry Lopatin; Henry Lau; Tim Gardner
> Subject: LSI Field Upgrade
>=20
> Caeli,
> Henry has agreed with me that Thursday works for him to come onsite
> with me to perform the upgrade with LSI. We will leave the office
> around 3:30-4:00 PM.
>=20
>=20
> -------------------------------------------
> Huy Duong
> ONStor Inc.
> Strategic Support Account Manager
> Phone 408.963.2478
> Cell    408.431.6803
> http://support.onstor.com/
>=20

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<TITLE>RE: LSI Field Upgrade</TITLE>
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<!-- Converted from text/rtf format -->

<P><FONT COLOR=3D"#0000FF" SIZE=3D2 FACE=3D"Arial">Update - </FONT>
</P>

<P><FONT COLOR=3D"#0000FF" SIZE=3D2 FACE=3D"Arial">The snapshot reported =
corruption, so they attempted to run eek themselves (based on previous =
experience).&nbsp; They ran into trouble, but Raghu was able to get =
everything cleared up and back on track.</FONT></P>

<P><FONT SIZE=3D2 FACE=3D"Arial">Caeli</FONT>
</P>
<BR>

<P><FONT SIZE=3D1 =
FACE=3D"Tahoma">_____________________________________________ </FONT>

<BR><B><FONT SIZE=3D1 FACE=3D"Tahoma">From: &nbsp;</FONT></B> <FONT =
SIZE=3D1 FACE=3D"Tahoma">Henry Lau&nbsp; </FONT>

<BR><B><FONT SIZE=3D1 FACE=3D"Tahoma">Sent:&nbsp;&nbsp;</FONT></B> <FONT =
SIZE=3D1 FACE=3D"Tahoma">Friday, June 22, 2007 9:46 AM</FONT>

<BR><B><FONT SIZE=3D1 =
FACE=3D"Tahoma">To:&nbsp;&nbsp;&nbsp;&nbsp;</FONT></B> <FONT SIZE=3D1 =
FACE=3D"Tahoma">Huy Duong; Caeli Collins</FONT>

<BR><B><FONT SIZE=3D1 =
FACE=3D"Tahoma">Cc:&nbsp;&nbsp;&nbsp;&nbsp;</FONT></B> <FONT SIZE=3D1 =
FACE=3D"Tahoma">Jay Michlin; Jerry Lopatin; Tim Gardner; dl-Software; =
Eric Barrett</FONT>

<BR><B><FONT SIZE=3D1 =
FACE=3D"Tahoma">Subject:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT>=
</B> <FONT SIZE=3D1 FACE=3D"Tahoma">RE: LSI Field Upgrade</FONT>
</P>

<P><FONT COLOR=3D"#000080" SIZE=3D2 FACE=3D"Arial">Hi,</FONT>
</P>

<P><FONT SIZE=3D2 FACE=3D"Courier New">Here is the summary of the trip. =
Eric, please add information if I miss any.</FONT>
</P>

<P><FONT SIZE=3D2 FACE=3D"Courier New">Eric and I spent about 1.5 hr at =
the LSI to upgrade 2-node cluster into the latest 3.0 release. The array =
storage is LSI 6990. Installation is through </FONT><A =
HREF=3D"http://Onstor"><U><FONT COLOR=3D"#0000FF" SIZE=3D2 =
FACE=3D"Courier New">http://Onstor</FONT></U></A><FONT SIZE=3D2 =
FACE=3D"Courier New"> site. No problem was found and the installation is =
very smooth. We didn&#8217;t have a chance to see the lab as =
installation was done remotely. </FONT></P>

<P><FONT SIZE=3D2 FACE=3D"Courier New">We met a group of 4 peoples =
headed by Mini from the IT department. We discussed leisurely during =
installation in the following areas,</FONT></P>

<P><FONT SIZE=3D2 FACE=3D"Courier New">1) Customer requested an upgrade =
procedure so that they can upgrade bobcat themselves. Other request they =
would like to see is the percentage of completion during =
download.</FONT></P>

<P><FONT SIZE=3D2 FACE=3D"Courier New">2) They concerned the stability =
of file system for this release as corruption was happened before. Of =
course, we gave them our confidence of this release.</FONT></P>

<P><FONT SIZE=3D2 FACE=3D"Courier New">3) General file system =
discussions, features, version etc. No issues.</FONT>

<BR><FONT SIZE=3D2 FACE=3D"Courier New">4) They would like to have the =
ability to specify the size of a volume from a lun and use the remaining =
size for other volumes.</FONT></P>

<P><FONT SIZE=3D2 FACE=3D"Courier New">By the time we left, fsck was =
running on one of the snapshot volume. No error was reported at that =
time. We also requested them to fsck all the remaining volumes after =
taking the snapshot. Finally, they were all happy when we =
left.</FONT></P>

<P><FONT SIZE=3D2 FACE=3D"Courier New">Thanks</FONT>
</P>

<P><FONT SIZE=3D2 FACE=3D"Courier New">Henry</FONT>
</P>
<BR>

<P><FONT SIZE=3D2 =
FACE=3D"Tahoma">_____________________________________________<BR>
</FONT><B><FONT SIZE=3D2 FACE=3D"Tahoma">From:</FONT></B><FONT SIZE=3D2 =
FACE=3D"Tahoma"> Huy Duong<BR>
</FONT><B><FONT SIZE=3D2 FACE=3D"Tahoma">Sent:</FONT></B><FONT SIZE=3D2 =
FACE=3D"Tahoma"> Monday, June 18, 2007 3:48 PM<BR>
</FONT><B><FONT SIZE=3D2 FACE=3D"Tahoma">To:</FONT></B><FONT SIZE=3D2 =
FACE=3D"Tahoma"> Caeli Collins<BR>
</FONT><B><FONT SIZE=3D2 FACE=3D"Tahoma">Cc:</FONT></B><FONT SIZE=3D2 =
FACE=3D"Tahoma"> Jay Michlin; Jerry Lopatin; Henry Lau; Tim Gardner<BR>
</FONT><B><FONT SIZE=3D2 FACE=3D"Tahoma">Subject:</FONT></B><FONT =
SIZE=3D2 FACE=3D"Tahoma"> LSI Field Upgrade</FONT>
</P>

<P><FONT SIZE=3D2 FACE=3D"Arial">Caeli,</FONT>

<BR><FONT SIZE=3D2 FACE=3D"Arial">Henry has agreed with me that Thursday =
works for him to come onsite with me to perform the upgrade with LSI. We =
will leave the office around 3:30-4:00 PM.</FONT></P>
<BR>

<P><FONT SIZE=3D2 =
FACE=3D"Arial">-------------------------------------------</FONT>

<BR><FONT SIZE=3D2 FACE=3D"Arial">Huy Duong</FONT>

<BR><FONT SIZE=3D2 FACE=3D"Arial">ONStor Inc.</FONT>

<BR><FONT SIZE=3D2 FACE=3D"Arial">Strategic Support Account =
Manager</FONT>

<BR><FONT SIZE=3D2 FACE=3D"Arial">Phone 408.963.2478</FONT>

<BR><FONT SIZE=3D2 FACE=3D"Arial">Cell&nbsp;&nbsp;&nbsp; =
408.431.6803</FONT>

<BR><A HREF=3D"http://support.onstor.com/"><U><FONT COLOR=3D"#0000FF" =
SIZE=3D2 FACE=3D"Arial">http://support.onstor.com/</FONT></U></A>
</P>

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