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Subject: SSL VPN and Firefox 2.0.11 
Date: Fri, 14 Dec 2007 12:54:27 -0800
Message-ID: <BB375AF679D4A34E9CA8DFA650E2B04E0714FDAF@onstor-exch02.onstor.net>
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Thread-Topic: SSL VPN and Firefox 2.0.11 
Thread-Index: Acg+k4OoFvbRxjxhT/K+V3pOo0JE8Q==
From: "Brian Baker" <brian.baker@onstor.com>
To: "org-All Employees" <org-all@onstor.com>

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There is an incompatibility between our SSL VPN appliance and Windows
Firefox 2.0.11. Please use Internet Explorer or Firefox 2.0.9 or below
when accessing https://secure.onstor.com . We are awaiting a patch from
Juniper and will install it when available. More detail is below.


=20


Are Firefox versions 2.0.0.10 and 2.0.0.11 supported on the IVE (SA)
Product? (KB ID: KB10455)

Article ID:

KB10455 <http://kb.juniper.net/KB10455>=20

Former Article ID:

=09
Published:

Dec 14, 2007=20

Last Modified:

Dec 14, 2007=20

Visible By:

Employee, PTAC, Partner, Customer, Public=20

http://kb.juniper.net/KB10455=20


Synopsis


Are Firefox versions 2.0.0.10 and 2.0.0.11 supported on the IVE (SA)
Product?=20


Problem


After upgrading to Firefox 2.0.0.10 or 2.0.0.11  I'm no longer able to
login to the IVE. =20

To reproduce the issue:=20

1.        I type in the URL for the IVE=20

2.        Enter my credentials=20

3.        The next page I get is just a blank white page.=20


Solution


These versions of Firefox are not supported at this time.  Juniper is
working on this issue and will update this KB Article as developments
come.  For now, please rollback to the previous version of Firefox
(2.0.0.9 or older).

The problem was introduced by a security fix in Firefox 2.0.0.10.
Details of that security fix is at
http://www.mozilla.org/security/announce/2007/mfsa2007-37.html

We (Juniper) modified  our product to be compatible with these changes.
The modifications will be available in our Maintenance Releases 6.0R3.1
(12/31/07 ETA) and 5.5R5 (12/27/07 ETA).

=20


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<div class=3DSection1>

<p class=3DMsoNormal>There is an incompatibility between our SSL VPN =
appliance
and Windows Firefox 2.0.11. Please use Internet Explorer or Firefox =
2.0.9 or
below when accessing <a =
href=3D"https://secure.onstor.com">https://secure.onstor.com</a>
. We are awaiting a patch from Juniper and will install it when =
available. More
detail is below.<o:p></o:p></p>

<div style=3D'mso-element:para-border-div;border:none;border-top:solid =
#666666 1.0pt;
padding:2.0pt 0in 0in 0in'>

<h1><span =
style=3D'font-family:"Arial","sans-serif"'><o:p>&nbsp;</o:p></span></h1>

<h1><span style=3D'font-family:"Arial","sans-serif"'>Are Firefox =
versions
2.0.0.10 and 2.0.0.11 supported on the IVE (SA) Product? (KB ID: =
KB10455)<o:p></o:p></span></h1>

</div>

<table class=3DMsoNormalTable border=3D1 cellspacing=3D0 cellpadding=3D0 =
width=3D"98%"
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  <p class=3DMsoNormal><b><span =
style=3D'font-size:8.5pt;font-family:"Arial","sans-serif";
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4.5pt 4.5pt 4.5pt'>
  <p class=3DMsoNormal><span =
style=3D'font-size:9.0pt;font-family:"Arial","sans-serif"'><a
  =
href=3D"http://kb.juniper.net/KB10455">KB10455</a><o:p></o:p></span></p>
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  <p class=3DMsoNormal><b><span =
style=3D'font-size:8.5pt;font-family:"Arial","sans-serif";
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  <p class=3DMsoNormal><b><span =
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#CCCCCC 1.0pt;
  border-right:solid #CCCCCC 1.0pt;padding:4.5pt 4.5pt 4.5pt 4.5pt'>
  <p class=3DMsoNormal><span =
style=3D'font-size:9.0pt;font-family:"Arial","sans-serif"'>Dec
  14, 2007 <o:p></o:p></span></p>
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  <p class=3DMsoNormal><span =
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  <p class=3DMsoNormal><span =
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<p><span style=3D'font-family:"Calibri","sans-serif"'><a
href=3D"http://kb.juniper.net/KB10455">http://kb.juniper.net/KB10455</a> =
<o:p></o:p></span></p>

<h2><span =
style=3D'font-family:"Calibri","sans-serif"'>Synopsis<o:p></o:p></span></=
h2>

<p><span style=3D'font-family:"Calibri","sans-serif"'>Are Firefox =
versions
2.0.0.10 and 2.0.0.11 supported on the IVE (SA) Product? =
<o:p></o:p></span></p>

<h2><span =
style=3D'font-family:"Calibri","sans-serif"'>Problem<o:p></o:p></span></h=
2>

<p><span style=3D'font-family:"Calibri","sans-serif"'>After upgrading to =
Firefox
2.0.0.10 or 2.0.0.11&nbsp; I'm no longer able to login to the IVE.&nbsp; =
<br>
<br>
To reproduce the issue: <o:p></o:p></span></p>

<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if =
!supportLists]><span
style=3D'font-size:9.0pt'><span style=3D'mso-list:Ignore'>1.<span =
style=3D'font:7.0pt "Times New =
Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
</span></span></span><![endif]><span style=3D'font-size:9.0pt'>I type in =
the URL
for the IVE <o:p></o:p></span></p>

<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if =
!supportLists]><span
style=3D'font-size:9.0pt'><span style=3D'mso-list:Ignore'>2.<span =
style=3D'font:7.0pt "Times New =
Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
</span></span></span><![endif]><span style=3D'font-size:9.0pt'>Enter my
credentials <o:p></o:p></span></p>

<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if =
!supportLists]><span
style=3D'font-size:9.0pt'><span style=3D'mso-list:Ignore'>3.<span =
style=3D'font:7.0pt "Times New =
Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
</span></span></span><![endif]><span style=3D'font-size:9.0pt'>The next =
page I
get is just a blank white page. <o:p></o:p></span></p>

<h2><span =
style=3D'font-family:"Calibri","sans-serif"'>Solution<o:p></o:p></span></=
h2>

<p><span style=3D'font-family:"Calibri","sans-serif"'>These versions of =
Firefox
are not supported at this time.&nbsp; Juniper is working on this issue =
and will
update this KB Article as developments come.&nbsp; For now, please =
rollback to
the previous version of Firefox (2.0.0.9 or =
older).<o:p></o:p></span></p>

<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:12.0pt;margin-right:0in;
margin-bottom:12.0pt;margin-left:0in;line-height:13.5pt'><span
style=3D'font-size:9.0pt;color:black'>The problem was introduced by a =
security
fix in Firefox 2.0.0.10. &nbsp;&nbsp;Details of that security fix is at =
<a
href=3D"http://www.mozilla.org/security/announce/2007/mfsa2007-37.html">h=
ttp://www.mozilla.org/security/announce/2007/mfsa2007-37.html</a></span><=
span
style=3D'font-size:9.0pt;color:black'><o:p></o:p></span></p>

<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:12.0pt;margin-right:0in;
margin-bottom:12.0pt;margin-left:0in;line-height:13.5pt'><b><span
style=3D'font-size:12.0pt;color:black'>We (Juniper) modified&nbsp; our =
product to
be compatible with these changes.&nbsp; The modifications will be =
available in
our Maintenance Releases 6.0R3.1 (12/31/07 ETA) and 5.5R5 (12/27/07 =
ETA).<o:p></o:p></span></b></p>

<p class=3DMsoNormal><o:p>&nbsp;</o:p></p>

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</body>

</html>

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