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Subject: RE: autosupport generate report
Date: Sun, 30 Sep 2007 18:17:47 -0800
Message-ID: <BB375AF679D4A34E9CA8DFA650E2B04E05CB7A8F@onstor-exch02.onstor.net>
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Thread-Topic: autosupport generate report
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References: <BB375AF679D4A34E9CA8DFA650E2B04E05CB7A79@onstor-exch02.onstor.net>
From: "Sandrine Boulanger" <sandrine.boulanger@onstor.com>
To: "Shun Yagishita" <shun.yagishita@onstor.com>,
	"dl-cstech" <dl-cstech@onstor.com>

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Even when one specifies the email from, underneath we keep using the
root@node-name.sc1.
Did you configure DNS server at the mgmt vsvr level?

_____________________________________________
From: Shun Yagishita=20
Sent: Sunday, September 30, 2007 5:43 PM
To: dl-cstech
Subject: autosupport generate report

Hi cstech

I done setting of autosupport email at customer site.
  * autosupport email to aaa@xxx.co.jp
  * autosupport email from 111@yyy.co.jp
  * autosupport mail server 10.35.xxx.xxx
I could ping from node-revel/mgmt_vsvr-revel to SMTP
server(10.35.xxx.xxx).

But I cannot send test email (autosupport generate report) from Bobcat.
The log of SMTP server says error msg
" Domain of sender address root@node-name.sc1 does not exist ".
Why email-from is root@node-name.sc1 ?

Please give me some advices.

Thanks.

Shun

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<TITLE>RE: autosupport generate report</TITLE>
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<P DIR=3DLTR ALIGN=3DJUSTIFY><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT COLOR=3D"#000080" SIZE=3D2 =
FACE=3D"Arial">E</FONT><FONT COLOR=3D"#000080" SIZE=3D2 =
FACE=3D"Arial">ven</FONT> <FONT COLOR=3D"#000080" SIZE=3D2 =
FACE=3D"Arial">whe</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT COLOR=3D"#000080" SIZE=3D2 =
FACE=3D"Arial">n</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT COLOR=3D"#000080" SIZE=3D2 FACE=3D"Arial"> one =
specifies the email from, underneath</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000080" =
SIZE=3D2 FACE=3D"Arial"> we keep using the</FONT></SPAN><SPAN =
LANG=3D"en-us"> </SPAN><A HREF=3D"mailto:root@node-name.sc1"><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><U></U><U><FONT =
COLOR=3D"#0000FF" SIZE=3D2 =
FACE=3D"Arial">root@node-name.sc1</FONT></U></SPAN><SPAN =
LANG=3D"en-us"></SPAN></A><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT COLOR=3D"#000080" SIZE=3D2 =
FACE=3D"Arial">.</FONT></SPAN></P>

<P DIR=3DLTR ALIGN=3DJUSTIFY><SPAN LANG=3D"en-us"><FONT =
COLOR=3D"#000080" SIZE=3D2 FACE=3D"Arial">Did you configure DNS server =
at the mgmt vsvr level?</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"></SPAN></P>

<P DIR=3DLTR ALIGN=3DJUSTIFY><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT =
SIZE=3D2>_____________________________________________<BR>
</FONT></SPAN><SPAN LANG=3D"en-us"><B></B></SPAN><SPAN =
LANG=3D"en-us"><B></B></SPAN><B><SPAN LANG=3D"en-us"><FONT =
SIZE=3D2>From:</FONT></SPAN></B><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT SIZE=3D2> Shun =
Yagishita<BR>
</FONT></SPAN><SPAN LANG=3D"en-us"><B></B></SPAN><SPAN =
LANG=3D"en-us"><B></B></SPAN><B><SPAN LANG=3D"en-us"><FONT =
SIZE=3D2>Sent:</FONT></SPAN></B><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT SIZE=3D2> Sunday, =
September 30, 2007 5:43 PM<BR>
</FONT></SPAN><SPAN LANG=3D"en-us"><B></B></SPAN><SPAN =
LANG=3D"en-us"><B></B></SPAN><B><SPAN LANG=3D"en-us"><FONT =
SIZE=3D2>To:</FONT></SPAN></B><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT SIZE=3D2> dl-cstech<BR>
</FONT></SPAN><SPAN LANG=3D"en-us"><B></B></SPAN><SPAN =
LANG=3D"en-us"><B></B></SPAN><B><SPAN LANG=3D"en-us"><FONT =
SIZE=3D2>Subject:</FONT></SPAN></B><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT SIZE=3D2> autosupport =
generate report</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN></P>

<P DIR=3DLTR ALIGN=3DJUSTIFY><SPAN LANG=3D"en-us"></SPAN></P>

<P DIR=3DLTR ALIGN=3DJUSTIFY><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">Hi cstech</FONT></SPAN></P>

<P DIR=3DLTR ALIGN=3DJUSTIFY><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">I done setting of autosupport email at customer =
site.</FONT></SPAN></P>

<P DIR=3DLTR ALIGN=3DJUSTIFY><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">&nbsp; * autosupport email to</FONT></SPAN><SPAN =
LANG=3D"en-us"> </SPAN><A HREF=3D"mailto:aaa@xxx.co.jp"><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><U><FONT COLOR=3D"#0000FF" =
SIZE=3D2 FACE=3D"Arial">aaa@xxx.co.jp</FONT></U></SPAN><SPAN =
LANG=3D"en-us"></SPAN></A><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"></SPAN></P>

<P DIR=3DLTR ALIGN=3DJUSTIFY><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">&nbsp; * autosupport email from</FONT></SPAN><SPAN =
LANG=3D"en-us"> </SPAN><A HREF=3D"mailto:111@yyy.co.jp"><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><U><FONT COLOR=3D"#0000FF" =
SIZE=3D2 FACE=3D"Arial">111@yyy.co.jp</FONT></U></SPAN><SPAN =
LANG=3D"en-us"></SPAN></A><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"></SPAN></P>

<P DIR=3DLTR ALIGN=3DJUSTIFY><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">&nbsp; * autosupport mail server =
10.35.xxx.xxx</FONT></SPAN></P>

<P DIR=3DLTR ALIGN=3DJUSTIFY><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">I could ping from node-revel/mgmt_vsvr-revel to SMTP =
server(10.35.xxx.xxx).</FONT></SPAN></P>

<P DIR=3DLTR ALIGN=3DJUSTIFY><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">But I cannot send test email (autosupport generate =
report)</FONT><FONT SIZE=3D2 FACE=3D"Arial"> from Bobcat. The log of =
SMTP server says error msg</FONT></SPAN></P>

<P DIR=3DLTR ALIGN=3DJUSTIFY><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">&#8220;</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"> <FONT SIZE=3D2 FACE=3D"MS PGothic">Domain of sender =
address root@</FONT><FONT SIZE=3D2 FACE=3D"MS =
PGothic">node-name</FONT><FONT SIZE=3D2 FACE=3D"MS PGothic">.sc1 does =
not exist</FONT><FONT SIZE=3D2 FACE=3D"MS PGothic"></FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"> <FONT SIZE=3D2 =
FACE=3D"Century">&#8220;</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"MS PGothic">.</FONT></SPAN></P>

<P DIR=3DLTR ALIGN=3DJUSTIFY><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"MS PGothic">Why email-from is</FONT></SPAN><SPAN LANG=3D"en-us"> =
</SPAN><A HREF=3D"mailto:root@node-name.sc1"><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><U><FONT COLOR=3D"#0000FF" =
SIZE=3D2 FACE=3D"MS PGothic">root@node-name.sc1</FONT></U></SPAN><SPAN =
LANG=3D"en-us"></SPAN></A><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"MS PGothic"> ?</FONT></SPAN></P>

<P DIR=3DLTR ALIGN=3DJUSTIFY><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"MS PGothic">Please give me some advices.</FONT></SPAN></P>

<P DIR=3DLTR ALIGN=3DJUSTIFY><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"MS PGothic">Thanks.</FONT></SPAN></P>

<P DIR=3DLTR ALIGN=3DJUSTIFY><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"MS PGothic">Shun</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"></SPAN></P>

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