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Subject: RE: Cannot access the "Data Protection" tab to manage snapshots for a volume within the NCM web interface.
Date: Tue, 12 Dec 2006 14:13:24 -0800
Message-ID: <BB375AF679D4A34E9CA8DFA650E2B04E01B706CF@onstor-exch02.onstor.net>
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Thread-Topic: Cannot access the "Data Protection" tab to manage snapshots for a volume within the NCM web interface.
thread-index: AcceMvwfSG8DAcfXS8y04v6gr8WCegAAShKwAAGj5+A=
From: "John Keiffer" <john.keiffer@onstor.com>
To: "Eric Barrett" <eric.barrett@onstor.com>,
	"Jairo Hernandez \(Glasshouse\)" <jhernandez@css.glasshouse.com>,
	"dl-cstech" <dl-cstech@onstor.com>,
	"Sandrine Boulanger" <sandrine.boulanger@onstor.com>

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Could it be a mirror volume?

=20

________________________________

From: Eric Barrett=20
Sent: Tuesday, December 12, 2006 1:27 PM
To: Jairo Hernandez (Glasshouse); dl-cstech
Subject: RE: Cannot access the "Data Protection" tab to manage snapshots
for a volume within the NCM web interface.

=20

More details!  Details, details, details.  Details are good, they help
us fix things.

=20

What happens when he clicks on the tab?

=20

=20

________________________________

From: Jairo Hernandez (Glasshouse)=20
Sent: Tuesday, December 12, 2006 1:18 PM
To: dl-cstech
Subject: RE: Cannot access the "Data Protection" tab to manage snapshots
for a volume within the NCM web interface.

Customer has the following: issue:

=20

He cannot access the "Data Protection" tab to manage snapshots for a
volume within the NCM web interface but it is successful in the CLI.

=20

Other details:

=20

EverON 1.3.3.1


In the "About" link within the NCM, it states it is NCM 1.3.3.

=20

Customer has consulted the EverON release notes for 1.3.3.2 and 1.3.3.3
and neither indicate fixes with the NCM snapshot interface.

=20

Any suggestions?

=20

Jairo Hernandez

GlassHouse Tech


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<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>Could it be a mirror =
volume?<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p>&nbsp;</o:p></span></font></p>

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size=3D3
face=3D"Times New Roman"><span style=3D'font-size:12.0pt'>

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</span></font></div>

<p class=3DMsoNormal><b><font size=3D2 face=3DTahoma><span =
style=3D'font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font =
size=3D2
face=3DTahoma><span style=3D'font-size:10.0pt;font-family:Tahoma'> Eric =
Barrett <br>
<b><span style=3D'font-weight:bold'>Sent:</span></b> Tuesday, December =
12, 2006
1:27 PM<br>
<b><span style=3D'font-weight:bold'>To:</span></b> Jairo Hernandez =
(Glasshouse);
dl-cstech<br>
<b><span style=3D'font-weight:bold'>Subject:</span></b> RE: Cannot =
access the
&quot;Data Protection&quot; tab to manage snapshots for a volume within =
the NCM
web interface.</span></font><o:p></o:p></p>

</div>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>More details!&nbsp; Details, details, details.&nbsp; =
Details
are good, they help us fix things.</span></font><o:p></o:p></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'>&nbsp;<o:p></o:p></span></font></p>

<p class=3DMsoNormal><em><i><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>What happens </span></font></i></em><font size=3D2 =
face=3DArial><span
style=3D'font-size:10.0pt;font-family:Arial'>when he clicks on the =
tab?</span></font><o:p></o:p></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'>&nbsp;<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'><o:p>&nbsp;</o:p></span></font></p>

<div class=3DMsoNormal align=3Dcenter style=3D'text-align:center'><font =
size=3D3
face=3D"Times New Roman"><span style=3D'font-size:12.0pt'>

<hr size=3D2 width=3D"100%" align=3Dcenter tabIndex=3D-1>

</span></font></div>

<p class=3DMsoNormal style=3D'margin-bottom:12.0pt'><b><font size=3D2 =
face=3DTahoma><span
style=3D'font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</spa=
n></font></b><font
size=3D2 face=3DTahoma><span =
style=3D'font-size:10.0pt;font-family:Tahoma'> Jairo
Hernandez (Glasshouse) <br>
<b><span style=3D'font-weight:bold'>Sent:</span></b> Tuesday, December =
12, 2006
1:18 PM<br>
<b><span style=3D'font-weight:bold'>To:</span></b> dl-cstech<br>
<b><span style=3D'font-weight:bold'>Subject:</span></b> RE: Cannot =
access the
&quot;Data Protection&quot; tab to manage snapshots for a volume within =
the NCM
web interface.</span></font><o:p></o:p></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'>Customer has the following: issue:<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'>He cannot access the &quot;Data Protection&quot; tab to manage
snapshots for a volume within the NCM web interface but it is successful =
in the
CLI.<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'>Other details:<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'>EverON 1.3.3.1<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'><br>
In the &quot;About&quot; link within the NCM, it states it is NCM =
1.3.3.<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'>Customer has consulted the EverON release notes for 1.3.3.2 and =
1.3.3.3
and neither indicate fixes with the NCM snapshot =
interface.<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'>Any suggestions?<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'>Jairo Hernandez<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'>GlassHouse Tech<o:p></o:p></span></font></p>

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