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Subject: RE: Configuring different options in EMRS
Date: Tue, 11 Sep 2007 17:21:56 -0800
Message-ID: <BB375AF679D4A34E9CA8DFA650E2B04E0579D13D@onstor-exch02.onstor.net>
In-Reply-To: <200709111616.l8BGGsl06379@mailhost-rtp.css.glasshouse.com>
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Thread-Topic: Configuring different options in EMRS
Thread-Index: Acf0jzvOCh27m3kKRsysz0hnja/cAwAS/CJA
References: <200709111616.l8BGGsl06379@mailhost-rtp.css.glasshouse.com>
From: "Caeli Collins" <caeli.collins@onstor.com>
To: "Alan Cooke (Glasshouse)" <acooke@css.glasshouse.com>,
	"dl-cstech" <dl-cstech@onstor.com>

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Alan -=20
=20
EMRS can not be configured to be sent to the customer today.  It only
comes to us.
=20
For event notifications, he'll have to configure auto-support.

Caeli=20

=20

________________________________

From: Alan Cooke (Glasshouse)=20
Sent: Tuesday, September 11, 2007 9:17 AM
To: dl-cstech
Subject: Configuring different options in EMRS



Hi All,

I suspect this is a dumb question but - here I go anyway:

In the 3.X sys admin guide it says that with EMRS you can configure the
system to do any combination of nightly, admin-initiated or event
initiated.

=20

I have looked through that section and cannot see that it tells you how.

=20

Is there a doc somewhere to tell you or a command that allows say just
event initiated alerts?

=20

What the customer really would like to do would be to have the nightly
logs sent to support but not to him or his support group alias but he
would like any event alert to go to both his support group and Onstor
support. Is this possible?

=20

Thanks ... Alan.

=20

Page 342 of the sys admin guide:

=20

EMRS Upload Methods

EMRS can upload information to the secure ONStor server using any of the
following

methods:

=20

Method Description

Nightly Sends a day's worth of system configuration information and

statistics to the ONStor secure server every night at midnight.

=20

Admin-initiated Sends the output of the system get commands to the
ONStor

secure server. For details about these commands, see "Managing

NAS Gateway System Health" on page 16-15.

Note!

Admin-initiated EMRS requires a Customer Support case number. If you

don't have a case number, you need to open a case.

=20

Event-initiated When selected system events occur, the NAS Gateway
transmits

information about those events to the ONStor secure server. CPU

reboot events are not currently a trigger for EMRS to send

information. Event-initiated EMRS enables information to be sent

the ONStor secure server asynchronously after CPU events occur.

The information is transmitted when a CPU reboots, not when a

CPU crashes.

=20


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<DIV dir=3Dltr align=3Dleft><SPAN class=3D261582001-12092007><FONT =
face=3DArial=20
color=3D#0000ff size=3D2>Alan - </FONT></SPAN></DIV>
<DIV dir=3Dltr align=3Dleft><SPAN class=3D261582001-12092007><FONT =
face=3DArial=20
color=3D#0000ff size=3D2></FONT></SPAN>&nbsp;</DIV>
<DIV dir=3Dltr align=3Dleft><SPAN class=3D261582001-12092007><FONT =
face=3DArial=20
color=3D#0000ff size=3D2>EMRS can not be configured to be sent to the =
customer=20
today.&nbsp; It only comes to us.</FONT></SPAN></DIV>
<DIV dir=3Dltr align=3Dleft><SPAN class=3D261582001-12092007><FONT =
face=3DArial=20
color=3D#0000ff size=3D2></FONT></SPAN>&nbsp;</DIV>
<DIV dir=3Dltr align=3Dleft><SPAN class=3D261582001-12092007><FONT =
face=3DArial=20
color=3D#0000ff size=3D2>For event notifications, he'll have to =
configure=20
auto-support.</FONT></SPAN></DIV><!-- Converted from text/rtf format -->
<P><SPAN lang=3Den-us><FONT face=3DArial size=3D2>Caeli</FONT></SPAN> =
</P>
<DIV>&nbsp;</DIV><BR>
<DIV class=3DOutlookMessageHeader lang=3Den-us dir=3Dltr align=3Dleft>
<HR tabIndex=3D-1>
<FONT face=3DTahoma size=3D2><B>From:</B> Alan Cooke (Glasshouse) =
<BR><B>Sent:</B>=20
Tuesday, September 11, 2007 9:17 AM<BR><B>To:</B> =
dl-cstech<BR><B>Subject:</B>=20
Configuring different options in EMRS<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV class=3DSection1>
<P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN lang=3DEN-GB=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">Hi =
All,<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN lang=3DEN-GB=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">I suspect this is a dumb =
question=20
but &#8211; here I go anyway:<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN lang=3DEN-GB=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">In the 3.X sys admin guide =
it says=20
that with EMRS you can configure the system to do any combination of =
nightly,=20
admin-initiated or event initiated.<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN lang=3DEN-GB=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN lang=3DEN-GB=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">I have looked through that =
section=20
and cannot see that it tells you how.<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN lang=3DEN-GB=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN lang=3DEN-GB=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">Is there a doc somewhere =
to tell you=20
or a command that allows say just event initiated=20
alerts?<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN lang=3DEN-GB=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN lang=3DEN-GB=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">What the customer really =
would like=20
to do would be to have the nightly logs sent to support but not to him =
or his=20
support group alias but he would like any event alert to go to both his =
support=20
group and Onstor support. Is this possible?<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN lang=3DEN-GB=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN lang=3DEN-GB=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">Thanks &#8230;=20
Alan.<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN lang=3DEN-GB=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN lang=3DEN-GB=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">Page 342 of the sys admin=20
guide:<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN lang=3DEN-GB=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P>
<P class=3DMsoNormal><B><I><FONT face=3DArial-BoldItalicMT =
size=3D4><SPAN=20
style=3D"FONT-WEIGHT: bold; FONT-SIZE: 14pt; FONT-STYLE: italic; =
FONT-FAMILY: Arial-BoldItalicMT">EMRS=20
Upload Methods<o:p></o:p></SPAN></FONT></I></B></P>
<P class=3DMsoNormal><FONT face=3DTimesNewRoman size=3D3><SPAN=20
style=3D"FONT-SIZE: 12pt; FONT-FAMILY: TimesNewRoman">EMRS can upload =
information=20
to the secure ONStor server using any of the=20
following<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DTimesNewRoman size=3D3><SPAN=20
style=3D"FONT-SIZE: 12pt; FONT-FAMILY: =
TimesNewRoman">methods:<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal><B><I><FONT face=3DArial-BoldItalicMT =
size=3D4><SPAN=20
style=3D"FONT-WEIGHT: bold; FONT-SIZE: 14pt; FONT-STYLE: italic; =
FONT-FAMILY: =
Arial-BoldItalicMT"><o:p>&nbsp;</o:p></SPAN></FONT></I></B></P>
<P class=3DMsoNormal><B><FONT face=3DArial-BoldMT size=3D2><SPAN=20
style=3D"FONT-WEIGHT: bold; FONT-SIZE: 11pt; FONT-FAMILY: =
Arial-BoldMT">Method=20
Description<o:p></o:p></SPAN></FONT></B></P>
<P class=3DMsoNormal><FONT face=3DArialMT size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: ArialMT">Nightly Sends a =
day&#8217;s worth of=20
system configuration information and<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArialMT size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: ArialMT">statistics to the ONStor =
secure=20
server every night at midnight.<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArialMT size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
ArialMT"><o:p>&nbsp;</o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DTimesNewRoman size=3D3><SPAN=20
style=3D"FONT-SIZE: 12pt; FONT-FAMILY: TimesNewRoman">Admin-initiated=20
</SPAN></FONT><FONT face=3DArialMT size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: ArialMT">Sends the output of the=20
</SPAN></FONT><B><FONT face=3DArial-BoldMT size=3D2><SPAN=20
style=3D"FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: =
Arial-BoldMT">system get=20
</SPAN></FONT></B><FONT face=3DArialMT size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: ArialMT">commands to the=20
ONStor<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArialMT size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: ArialMT">secure server. For =
details about=20
these commands, see &#8220;Managing<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArialMT size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: ArialMT">NAS Gateway System =
Health&#8221; on page=20
16-15.<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal><B><I><FONT face=3DArial-BoldItalicMT =
size=3D2><SPAN=20
style=3D"FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-STYLE: italic; =
FONT-FAMILY: =
Arial-BoldItalicMT">Note!<o:p></o:p></SPAN></FONT></I></B></P>
<P class=3DMsoNormal><FONT face=3DTimesNewRoman size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: TimesNewRoman">Admin-initiated =
EMRS=20
requires a Customer Support case number. If =
you<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DTimesNewRoman size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: TimesNewRoman">don&#8217;t have a =
case number,=20
you need to open a case.<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DTimesNewRoman size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
TimesNewRoman"><o:p>&nbsp;</o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DTimesNewRoman size=3D3><SPAN=20
style=3D"FONT-SIZE: 12pt; FONT-FAMILY: TimesNewRoman">Event-initiated=20
</SPAN></FONT><FONT face=3DArialMT size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: ArialMT">When selected system =
events occur,=20
the NAS Gateway transmits<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArialMT size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: ArialMT">information about those =
events to=20
the ONStor secure server. CPU<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArialMT size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: ArialMT">reboot events are not =
currently a=20
trigger for EMRS to send<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArialMT size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: ArialMT">information. =
Event-initiated EMRS=20
enables information to be sent<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArialMT size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: ArialMT">the ONStor secure server =

asynchronously after CPU events occur.<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArialMT size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: ArialMT">The information is =
transmitted=20
when a CPU reboots, not when a<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArialMT size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: ArialMT">CPU =
crashes.</SPAN></FONT><FONT=20
face=3DArial-BoldMT size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Arial-BoldMT"><o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN lang=3DEN-GB=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P></DIV></BODY></HTML>

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