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Subject: RE: Dot Hill controller errors sequence - fixed in DH FW rev J200 ...something 
Date: Mon, 10 Sep 2007 10:49:24 -0800
Message-ID: <BB375AF679D4A34E9CA8DFA650E2B04E056BDF84@onstor-exch02.onstor.net>
In-Reply-To: <00b101c7f3cb$7b234c50$0200a8c0@lab.css.glasshouse.com>
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Thread-Topic: Dot Hill controller errors sequence - fixed in DH FW rev J200 ...something 
Thread-Index: AcfzlZLcspeSpD+7SBqLreWgpW9+vwANc0oQAAPiumA=
From: "Shawn Currin" <shawn.currin@onstor.com>
To: "Fred McFadden (Glasshouse)" <fredm@css.glasshouse.com>,
	"dl-cstech" <dl-cstech@onstor.com>,
	"Andrew LeFebvre" <andrew.lefebvre@onstor.com>
Cc: "Michael Tracy (Glasshouse)" <mtracy@css.glasshouse.com>,
	"Alan Cooke (Glasshouse)" <acooke@css.glasshouse.com>

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The J200 code from Dot Hill will not be available until the end of
September.  Qualification will start on the new code and will require
about two weeks of testing.  Currently we're looking at mid-October to
have J200 available.

=20

Shawn

=20

________________________________

From: Fred McFadden (Glasshouse)=20
Sent: Monday, September 10, 2007 9:56 AM
To: Shawn Currin
Cc: Michael Tracy (Glasshouse); Alan Cooke (Glasshouse)
Subject: FW: Dot Hill controller errors sequence - fixed in DH FW rev
J200 ...something=20

=20

Shawn, thoughts on this new rev of DH firmware?

=20

Thanks

Fred

=20

________________________________

From: Alan Cooke [mailto:acooke@css.glasshouse.com]=20
Sent: Monday, September 10, 2007 6:30 AM
To: red-team@css.glasshouse.com
Cc: 'David Crispin'
Subject: Dot Hill controller errors sequence - fixed in DH FW rev J200
...something=20

=20

Hi All,

I have seen this twice now on Dot Hill systems in the UK:

At Cambridge CCDC ( case 5645 )  and now at Securidata ( case 5824 ).

=20

=20

08-31 08:34:35 139 B2819 Management Controller booted. Code version:=20
W410R14=20
08-31 08:34:35 181 B2818 LAN configuration parameters have been set=20
08-31 08:34:35 28 B2817 Controller configuration parameters have been
changed=20
08-31 08:34:30 153 B2816 Storage Controller has resumed communications
with the Management Controller W 08-31 08:33:45 156 B2815 The Management
Controller restarted by the Storage Controller W 08-31 08:33:45 152
B2814 Storage Controller not receiving data from the Management
Controller=20
08-31 08:21:25 152 B2813 Storage Controller not receiving data from the
Management Controller 08-30 05:11:06 139 A7135 Management Controller
booted. Code version:=20
W410R14=20
08-30 05:11:05 181 A7134 LAN configuration parameters have been set
08-30 05:11:05 28 A7133 Controller configuration parameters have been
changed 08-30 05:11:02 153 A7132 Storage Controller has resumed
communications with the Management Controller W 08-30 05:10:17 156 A7131
The Management Controller restarted by the Storage Controller W 08-30
05:10:17 152 A7130 Storage Controller not receiving data from the
Management Controller 08-30 04:57:57 152 A7129 Storage Controller not
receiving data from the Management Controller=20
08-25 09:56:52 139 B2812 Management Controller booted. Code version:=20
W410R14

=20

It seems to flip flop from one controller to the other.

=20

I have raised a Dot Hill case for this ( 45057 ) and got this response
from them:

=20

This message will occur whenever there is a power-up, reset or, as in
this case, an MC restart. The MC restart is a known problem that is
resolved in J200 (which I believe is being qualified by Onstor). At this
point there is no work-around.

=20

#########

So there you go - awaiting DH/Onstor approval of firmware - time to go
and beat poor old Shawn Currin about the head.

=20

Regards ... Alan.

=20

=20


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<div class=3DSection1>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>The J200 code from Dot Hill will =
not be
available until the end of September. &nbsp;Qualification will start on =
the new code
and will require about two weeks of testing.&nbsp; Currently we&#8217;re =
looking at
mid-October to have J200 available.<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>Shawn<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p>&nbsp;</o:p></span></font></p>

<div>

<div class=3DMsoNormal align=3Dcenter style=3D'text-align:center'><font =
size=3D3
face=3D"Times New Roman"><span style=3D'font-size:12.0pt'>

<hr size=3D2 width=3D"100%" align=3Dcenter tabindex=3D-1>

</span></font></div>

<p class=3DMsoNormal><b><font size=3D2 face=3DTahoma><span =
style=3D'font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font =
size=3D2
face=3DTahoma><span style=3D'font-size:10.0pt;font-family:Tahoma'> Fred =
McFadden
(Glasshouse) <br>
<b><span style=3D'font-weight:bold'>Sent:</span></b> Monday, September =
10, 2007
9:56 AM<br>
<b><span style=3D'font-weight:bold'>To:</span></b> Shawn Currin<br>
<b><span style=3D'font-weight:bold'>Cc:</span></b> Michael Tracy =
(Glasshouse);
Alan Cooke (Glasshouse)<br>
<b><span style=3D'font-weight:bold'>Subject:</span></b> FW: Dot Hill =
controller
errors sequence - fixed in DH FW rev J200 ...something =
</span></font><o:p></o:p></p>

</div>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>Shawn, thoughts on this new rev of =
DH
firmware?<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>Thanks<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>Fred<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p>&nbsp;</o:p></span></font></p>

<div>

<div class=3DMsoNormal align=3Dcenter style=3D'text-align:center'><font =
size=3D3
face=3D"Times New Roman"><span style=3D'font-size:12.0pt'>

<hr size=3D2 width=3D"100%" align=3Dcenter tabindex=3D-1>

</span></font></div>

<p class=3DMsoNormal><b><font size=3D2 face=3DTahoma><span =
style=3D'font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font =
size=3D2
face=3DTahoma><span style=3D'font-size:10.0pt;font-family:Tahoma'> Alan =
Cooke
[mailto:acooke@css.glasshouse.com] <br>
<b><span style=3D'font-weight:bold'>Sent:</span></b> Monday, September =
10, 2007
6:30 AM<br>
<b><span style=3D'font-weight:bold'>To:</span></b> =
red-team@css.glasshouse.com<br>
<b><span style=3D'font-weight:bold'>Cc:</span></b> 'David Crispin'<br>
<b><span style=3D'font-weight:bold'>Subject:</span></b> Dot Hill =
controller
errors sequence - fixed in DH FW rev J200 ...something =
</span></font><o:p></o:p></p>

</div>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span lang=3DEN-GB =
style=3D'font-size:
10.0pt;font-family:Arial'>Hi All,<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span lang=3DEN-GB =
style=3D'font-size:
10.0pt;font-family:Arial'>I have seen this twice now on Dot Hill systems =
in the
<st1:place w:st=3D"on"><st1:country-region =
w:st=3D"on">UK</st1:country-region></st1:place>:<o:p></o:p></span></font>=
</p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span lang=3DEN-GB =
style=3D'font-size:
10.0pt;font-family:Arial'>At Cambridge CCDC ( case 5645 ) &nbsp;and now =
at
Securidata ( case 5824 ).<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span lang=3DEN-GB =
style=3D'font-size:
10.0pt;font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span lang=3DEN-GB =
style=3D'font-size:
10.0pt;font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
lang=3DEN-GB
style=3D'font-size:12.0pt'>08-31 08:34:35 139 B2819 Management =
Controller booted.
Code version: <br>
W410R14 <br>
08-31 08:34:35 181 B2818 LAN configuration parameters have been set <br>
08-31 08:34:35 28 B2817 Controller configuration parameters have been =
changed <br>
08-31 08:34:30 153 B2816 Storage Controller has resumed communications =
with the
Management Controller W 08-31 08:33:45 156 B2815 The Management =
Controller
restarted by the Storage Controller W 08-31 08:33:45 152 B2814 Storage =
Controller
not receiving data from the Management Controller <br>
08-31 08:21:25 152 B2813 Storage Controller not receiving data from the
Management Controller 08-30 05:11:06 139 A7135 Management Controller =
booted.
Code version: <br>
W410R14 <br>
08-30 05:11:05 181 A7134 LAN configuration parameters have been set =
08-30
05:11:05 28 A7133 Controller configuration parameters have been changed =
08-30
05:11:02 153 A7132 Storage Controller has resumed communications with =
the
Management Controller W 08-30 05:10:17 156 A7131 The Management =
Controller
restarted by the Storage Controller W 08-30 05:10:17 152 A7130 Storage
Controller not receiving data from the Management Controller 08-30 =
04:57:57 152
A7129 Storage Controller not receiving data from the Management =
Controller <br>
08-25 09:56:52 139 B2812 Management Controller booted. Code version: =
<br>
W410R14<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
lang=3DEN-GB
style=3D'font-size:12.0pt'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
lang=3DEN-GB
style=3D'font-size:12.0pt'>It seems to flip flop from one controller to =
the
other.<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
lang=3DEN-GB
style=3D'font-size:12.0pt'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
lang=3DEN-GB
style=3D'font-size:12.0pt'>I have raised a Dot Hill case for this ( =
45057 ) and
got this response from them:<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
lang=3DEN-GB
style=3D'font-size:12.0pt'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
lang=3DEN-GB
style=3D'font-size:12.0pt'>This message will occur whenever there is a =
power-up,
reset or, as in this case, an MC restart. The MC restart is a known =
problem
that is resolved in J200 (which I believe is being qualified by Onstor). =
At
this point there is no work-around.<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
lang=3DEN-GB
style=3D'font-size:12.0pt'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
lang=3DEN-GB
style=3D'font-size:12.0pt'>#########<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
lang=3DEN-GB
style=3D'font-size:12.0pt'>So there you go &#8211; awaiting DH/Onstor =
approval of
firmware &#8211; time to go and beat poor old Shawn Currin about the =
head.<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
lang=3DEN-GB
style=3D'font-size:12.0pt'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
lang=3DEN-GB
style=3D'font-size:12.0pt'>Regards &#8230; =
Alan.<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
lang=3DEN-GB
style=3D'font-size:12.0pt'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span lang=3DEN-GB =
style=3D'font-size:
10.0pt;font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

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