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Subject: RE: Eval Problem  Need Help
Date: Thu, 8 May 2008 20:36:48 -0700
Message-ID: <BB375AF679D4A34E9CA8DFA650E2B04E09DFA3AD@onstor-exch02.onstor.net>
In-Reply-To: <BB375AF679D4A34E9CA8DFA650E2B04E09DFA15E@onstor-exch02.onstor.net>
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Thread-Topic: Eval Problem  Need Help
Thread-Index: AcixNCtbwBt9jApsQ6CYefFHgDZZrwAAJ6RgAARSBcAAD+nWgA==
From: "Paul Hammer" <paul.hammer@onstor.com>
To: "John Culp" <john.culp@onstor.com>,
	"John Rogers" <john.rogers@onstor.com>,
	"Ben Piela" <ben.piela@onstor.com>,
	"dl-cstech" <dl-cstech@onstor.com>

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Hey Ben,

=20

Please make sure we get the bugs files with the necessary traces for
what the customer saw. If we have not addressed this issue we certainly
want it in our database so that we can address it. Looks like at least 2
defects and perhaps 3.

=20

Thanks,

=20

-paul

=20

________________________________

From: John Culp=20
Sent: 2008-05-08 13:01
To: John Rogers; Ben Piela; dl-cstech
Subject: RE: Eval Problem Need Help

=20

Upgrade to later 3.1.0.X code, reboot and move on.  Get the core if
possible but let's not make a big deal out of this since we are in a
bakeoff.

John Culp=20
940-239-7489 Office=20
972-523-4287 Cell=20

=20

=20

________________________________

From: John Rogers=20
Sent: Thursday, May 08, 2008 12:58 PM
To: Ben Piela; dl-cstech
Subject: RE: Eval Problem Need Help

Looks like vsd crashed. One thing to do would be to get the vsd core off
of the system as soon as you can. It should be in /var/run/. I think you
probably should open a defect for this.

________________________________

From: Ben Piela=20
Sent: Thursday, May 08, 2008 10:52 AM
To: dl-cstech
Subject: Eval Problem Need Help

=20

Hello all,

=20

We are currently running an eval at Baycare.  They are a cifs only
environment,  We are up against EMC and NetApp.  We are seeing a problem
that has put the eval at a standstill until it can be corrected.  Pretty
much whenever the users map a share and try to change the permissions at
the top level, the process hangs.  I saw it again today via a webex.  I
had showed the user how to use the Create a New Shared Folder Wizard to
create a share on a subfolder.  They mapped the new share.  They  went
into the Permissions tab and tried to change the permissions.  When they
clicked OK, nothing ever happened, the process never completed.  Just
got the hourglass...  Attached is the event log that was written during
that time.  They are running EverON 3.1.0.7.  I would guess we could
upgrade to a newer 3.1 version but I would like to know if this is a bug
the user is seeing and if it has been fixed in any of the later
versions.

=20

Other things that are strange but not deal breaking are basically how
the Create a New Shared Folder Wizard actually works.  You can go
through the whole wizard and type in an incorrect path and the wizard
completes successfully but no share is created and the user is left
thinking "what the hay just happened here".  During the process of using
the wizard, there is a button to Browse for folders.  That does not
work.  I am fairly certain that these things work in NetApp land....  It
would be a great thing to tighten up support of the MMC for creating new
shares.

=20

Any assistance is greatly appreciated.

=20

=20

Ben Piela
Senior Sales Engineer

ONStor, Inc.
office: 201.251.1167
fax: 201.445.2820
mobile: 201.819.9537

ben.piela@onstor.com <mailto:ben.piela@onstor.com>=20
http://www.onstor.com <http://www.onstor.com/>=20

=20


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<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>Hey =
Ben,<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>Please make sure we get the bugs =
files
with the necessary traces for what the customer saw. If we have not =
addressed
this issue we certainly want it in our database so that we can address =
it.
Looks like at least 2 defects and perhaps =
3.<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>Thanks,<o:p></o:p></span></font></p>=


<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>-paul<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p>&nbsp;</o:p></span></font></p>

<div>

<div class=3DMsoNormal align=3Dcenter style=3D'text-align:center'><font =
size=3D3
face=3D"Times New Roman"><span =
style=3D'font-size:12.0pt;font-family:"Times New Roman"'>

<hr size=3D2 width=3D"100%" align=3Dcenter tabindex=3D-1>

</span></font></div>

<p class=3DMsoNormal><b><font size=3D2 face=3DTahoma><span =
style=3D'font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font =
size=3D2
face=3DTahoma><span style=3D'font-size:10.0pt;font-family:Tahoma'> =
<st1:PersonName
w:st=3D"on">John Culp</st1:PersonName> <br>
<b><span style=3D'font-weight:bold'>Sent:</span></b> 2008-05-08 =
13:01<br>
<b><span style=3D'font-weight:bold'>To:</span></b> John Rogers; Ben =
Piela;
dl-cstech<br>
<b><span style=3D'font-weight:bold'>Subject:</span></b> RE: Eval Problem =
Need
Help</span></font><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt;font-family:"Times New Roman"'><o:p></o:p></span></font></p>

</div>

<p class=3DMsoNormal><font size=3D2 face=3DCalibri><span =
style=3D'font-size:11.0pt'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dblue face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:blue'>Upgrade to later 3.1.0.X code, =
reboot and
move on.&nbsp; Get the core if possible but let's not make a big deal =
out of
this since we are in a bakeoff.</span></font><font size=3D3 =
face=3D"Times New Roman"><span
style=3D'font-size:12.0pt;font-family:"Times New =
Roman"'><o:p></o:p></span></font></p>

<p><st1:PersonName w:st=3D"on"><font size=3D2 color=3Dblue =
face=3DArial><span
 style=3D'font-size:10.0pt;font-family:Arial;color:blue'><!-- Converted =
from text/rtf format -->John
 Culp</span></font></st1:PersonName><font color=3Dblue><span =
style=3D'color:blue'> <br>
</span></font><font size=3D2 color=3Dblue face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial;color:blue'>940-239-7489 Office</span></font><font
color=3Dblue><span style=3D'color:blue'> <br>
</span></font><font size=3D2 color=3Dblue face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial;color:blue'>972-523-4287 Cell</span></font> =
<o:p></o:p></p>

<div>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt;font-family:"Times New =
Roman"'>&nbsp;<o:p></o:p></span></font></p>

</div>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt;font-family:"Times New =
Roman"'><o:p>&nbsp;</o:p></span></font></p>

<div class=3DMsoNormal align=3Dcenter style=3D'text-align:center'><font =
size=3D3
face=3D"Times New Roman"><span =
style=3D'font-size:12.0pt;font-family:"Times New Roman"'>

<hr size=3D2 width=3D"100%" align=3Dcenter tabIndex=3D-1>

</span></font></div>

<p class=3DMsoNormal style=3D'margin-bottom:12.0pt'><b><font size=3D2 =
face=3DTahoma><span
style=3D'font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</spa=
n></font></b><font
size=3D2 face=3DTahoma><span =
style=3D'font-size:10.0pt;font-family:Tahoma'> John
Rogers <br>
<b><span style=3D'font-weight:bold'>Sent:</span></b> Thursday, May 08, =
2008 12:58
PM<br>
<b><span style=3D'font-weight:bold'>To:</span></b> Ben Piela; =
dl-cstech<br>
<b><span style=3D'font-weight:bold'>Subject:</span></b> RE: Eval Problem =
Need
Help</span></font><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt;font-family:"Times New Roman"'><o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>Looks like vsd crashed. One thing =
to do
would be to get the vsd core off of the system as soon as you can. It =
should be
in /var/run/. I think you probably should open a defect for =
this.<o:p></o:p></span></font></p>

<div>

<div class=3DMsoNormal align=3Dcenter style=3D'text-align:center'><font =
size=3D3
face=3D"Times New Roman"><span =
style=3D'font-size:12.0pt;font-family:"Times New Roman"'>

<hr size=3D2 width=3D"100%" align=3Dcenter tabIndex=3D-1>

</span></font></div>

<p class=3DMsoNormal><b><font size=3D2 face=3DTahoma><span =
style=3D'font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font =
size=3D2
face=3DTahoma><span style=3D'font-size:10.0pt;font-family:Tahoma'> Ben =
Piela <br>
<b><span style=3D'font-weight:bold'>Sent:</span></b> Thursday, May 08, =
2008 10:52
AM<br>
<b><span style=3D'font-weight:bold'>To:</span></b> dl-cstech<br>
<b><span style=3D'font-weight:bold'>Subject:</span></b> Eval Problem =
Need Help</span></font><font
size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:12.0pt;font-family:"Times New =
Roman"'><o:p></o:p></span></font></p>

</div>

<p class=3DMsoNormal><font size=3D2 face=3DCalibri><span =
style=3D'font-size:11.0pt'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DCalibri><span =
style=3D'font-size:11.0pt'>Hello
all,<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DCalibri><span =
style=3D'font-size:11.0pt'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DCalibri><span =
style=3D'font-size:11.0pt'>We
are currently running an eval at Baycare.&nbsp; They are a cifs only
environment,&nbsp; We are up against EMC and NetApp.&nbsp; We are seeing =
a
problem that has put the eval at a standstill until it can be =
corrected.&nbsp;
Pretty much whenever the users map a share and try to change the =
permissions at
the top level, the process hangs.&nbsp; I saw it again today via a =
webex.&nbsp;
I had showed the user how to use the Create a New Shared Folder Wizard =
to
create a share on a subfolder.&nbsp; They mapped the new share.&nbsp; =
They&nbsp;
went into the Permissions tab and tried to change the permissions.&nbsp; =
When
they clicked OK, nothing ever happened, the process never =
completed.&nbsp; Just
got the hourglass&#8230;&nbsp; Attached is the event log that was =
written
during that time.&nbsp; They are running EverON 3.1.0.7.&nbsp; I would =
guess we
could upgrade to a newer 3.1 version but I would like to know if this is =
a bug
the user is seeing and if it has been fixed in any of the later =
versions.<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DCalibri><span =
style=3D'font-size:11.0pt'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DCalibri><span =
style=3D'font-size:11.0pt'>Other
things that are strange but not deal breaking are basically how the =
Create a
New Shared Folder Wizard actually works.&nbsp; You can go through the =
whole
wizard and type in an incorrect path and the wizard completes =
successfully but
no share is created and the user is left thinking &#8220;what the hay =
just
happened here&#8221;.&nbsp; During the process of using the wizard, =
there is a
button to Browse for folders.&nbsp; That does not work.&nbsp; I am =
fairly
certain that these things work in NetApp land&#8230;.&nbsp; It would be =
a great
thing to tighten up support of the MMC for creating new =
shares.<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DCalibri><span =
style=3D'font-size:11.0pt'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DCalibri><span =
style=3D'font-size:11.0pt'>Any
assistance is greatly appreciated.<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DCalibri><span =
style=3D'font-size:11.0pt'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DCalibri><span =
style=3D'font-size:11.0pt'><img
width=3D332 height=3D38 id=3D"Picture_x005f_x005f_x005f_x0020_1"
src=3D"cid:image001.gif@01C8B14B.3D1F8AC0" =
alt=3Dimage001><o:p></o:p></span></font></p>

<p class=3DMsoNormal style=3D'margin-bottom:12.0pt'><b><font size=3D1 =
face=3DVerdana><span
style=3D'font-size:7.5pt;font-family:Verdana;font-weight:bold'>Ben =
Piela</span></font></b><font
size=3D1 face=3DVerdana><span =
style=3D'font-size:7.5pt;font-family:Verdana'><br>
Senior Sales Engineer<br>
<br>
ONStor, Inc.<br>
<b><span style=3D'font-weight:bold'>office:</span></b> 201.251.1167<br>
<b><span style=3D'font-weight:bold'>fax:</span></b> 201.445.2820<br>
<b><span style=3D'font-weight:bold'>mobile:</span></b> =
201.819.9537<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D1 face=3DVerdana><span =
style=3D'font-size:7.5pt;
font-family:Verdana'><a href=3D"mailto:ben.piela@onstor.com"><b><font
color=3D"#ed1c24"><span =
style=3D'color:#ED1C24;font-weight:bold;text-decoration:
none'>ben.piela@onstor.com</span></font></b></a><br>
<a href=3D"http://www.onstor.com/"><b><font color=3D"#ed1c24"><span
style=3D'color:#ED1C24;font-weight:bold;text-decoration:none'>http://www.=
onstor.com</span></font></b></a></span></font><o:p></o:p></p>

<p class=3DMsoNormal><font size=3D2 face=3DCalibri><span =
style=3D'font-size:11.0pt'><o:p>&nbsp;</o:p></span></font></p>

</div>

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