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Subject: RE: Leopard support due in 3.2.0.5?
Date: Thu, 24 Apr 2008 16:49:20 -0700
Message-ID: <BB375AF679D4A34E9CA8DFA650E2B04E099E0EFE@onstor-exch02.onstor.net>
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Thread-Topic: Leopard support due in 3.2.0.5?
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References: <008b01c8a62b$38b500d0$654d7e0a@glasshousetech.com><BB375AF679D4A34E9CA8DFA650E2B04E099E0C89@onstor-exch02.onstor.net><20080424100605.1c1988ab@ripper.onstor.net><BB375AF679D4A34E9CA8DFA650E2B04E099E0C9F@onstor-exch02.onstor.net><BB375AF679D4A34E9CA8DFA650E2B04E099E0CAD@onstor-exch02.onstor.net><20080424102954.6a136894@ripper.onstor.net><BB375AF679D4A34E9CA8DFA650E2B04E099E0CCC@onstor-exch02.onstor.net><20080424110059.5e11b460@ripper.onstor.net><BB375AF679D4A34E9CA8DFA650E2B04E099E0D04@onstor-exch02.onstor.net><BB375AF679D4A34E9CA8DFA650E2B04E099E0E6B@onstor-exch02.onstor.net> <20080424155852.7001d7ff@ripper>
From: "Brian Montero" <brian.montero@onstor.com>
To: "Andy Sharp" <andy.sharp@onstor.com>

Hey Andy,

Not forgetting, but when we have even 1 show stopper issue encountered
in a qualification it fails until it is fixed or there is an acceptable
work-around. =20

If we have a great number of qualifications with nasty known issues we
start to look pretty bad and our compatibility guide starts to look like
a cell phone contract.  This is why we try to avoid communicating the
field "what works and doesn't work".  We prefer to just fully support
each joint solution.

There can be exceptions to this rule but it isn't my team's decision.
It could end up that major customer pressure could force us to find a
way to support MAC 10.5.x with known issues, until resolved.

If this happens it will be Marketing, Support and my team joining up to
make the call.

Thanks,

Brian



-----Original Message-----
From: Andy Sharp=20
Sent: Thursday, April 24, 2008 3:59 PM
To: Brian Montero
Subject: Re: Leopard support due in 3.2.0.5?

On Thu, 24 Apr 2008 15:06:53 -0700 "Brian Montero"
<brian.montero@onstor.com> wrote:

> Hi Folks,
>=20
> We don't support MAC 10.5 in any way at this time.

Um, aren't you forgetting NIS and NFS?  They work just fine on 10.5
just like they always have.  Is there something I'm not privy to here?

> There is no plan to add MAC 10.5 support in a 3.2.0.5 patch and no
> date specified for a 3.2.0.5 patch.
>=20
> Development has the action item to figure out how we can support 10.5
> with the smb issues.  We may have to implement a work-around for short
> the term support of MAC 10.5 before we can make all the necessary code
> changes to support MAC 10.5.x.
>=20
> We don't have an ETA from Development because they are trying to find
> a way to implement a proper work-around.=20
>=20
> I wish we had better news, hoping to nail the work-around and get an
> ETA soon.
>=20
> Thanks,
> Brian
>=20
>=20
> >> >> >
> >> >> >>
> >> >> >> Hi Michael,
> >> >> >>
> >> >> >> I believe that the last word is that we cannot currently
> support
> >> >> >> Leopard and there is no way we can promise that support for
> >> >> >> our upcoming versions.  Starting at Mac OS 10.5 they
> >> >> >> switched to using mandatory "resource forks" which we do not
> >> >> >> support. Previously, the OS did not require that
> >> >> >> functionality, it was optional.
> >> >> >>
> >> >> >> Engineering is looking at possible fixes, so it may be
> >> >> >> supportable... someday.
> >> >> >>
> >> >> >> Rich
> >> >> >>
> >> >> >>
> >> >> >> ________________________________
> >> >> >>
> >> >> >> From: Michael Tracy (Glasshouse)
> >> >> >> Sent: Thursday, April 24, 2008 9:50 AM
> >> >> >> To: dl-cstech
> >> >> >> Subject: Leopard support due in 3.2.0.5?
> >> >> >>
> >> >> >>
> >> >> >> Hi all
> >> >> >> Customer was told that Leopard fix would be out in 3.2.0.5.
> >> >> >>
> >> >> >> Customer states he was told "... that a Leopard fix will be
> >> >> >> in
> >> >> 3.2.0.5
> >> >> >> due out May 5. If you could confirm that and also update this
> >> >> >> case when that realese is made available, I would appreciate
> >> >> >> it."
> >> >> >>
> >> >> >> Last I heard, it "will not be supported in 3.2 or in 3.3.
> >> >> >> Possible support in some future version."
> >> >> >> Can someone please confirm this so I can set customer's
> >> >> >> expectations?
> >> >> >>
> >> >> >> Thanks!
> >> >> >> Michael
