X-MimeOLE: Produced By Microsoft Exchange V6.5
Received: by onstor-exch02.onstor.net 
	id <01C8A4A4.B32E1FE0@onstor-exch02.onstor.net>; Tue, 22 Apr 2008 11:14:26 -0700
MIME-Version: 1.0
Content-Type: multipart/alternative;
	boundary="----_=_NextPart_001_01C8A4A4.B32E1FE0"
Content-class: urn:content-classes:message
Subject: RE: bug # 23054 "system get all" command do not upload the stats
Date: Tue, 22 Apr 2008 11:14:26 -0700
Message-ID: <BB375AF679D4A34E9CA8DFA650E2B04E098A78EE@onstor-exch02.onstor.net>
In-Reply-To: <20080422105815.4aedd2ca@ripper.onstor.net>
X-MS-Has-Attach: 
X-MS-TNEF-Correlator: 
Thread-Topic: bug # 23054 "system get all" command do not upload the stats
Thread-Index: AcikonCMdHVBHThSQqq8LP8xNU6zCAAAA+Hw
References: <20080422103859.2f4fc8a8@ripper.onstor.net><BB375AF679D4A34E9CA8DFA650E2B04E098A789C@onstor-exch02.onstor.net> <20080422105815.4aedd2ca@ripper.onstor.net>
From: "Kumar Vakacharla (HCL)" <kumarv@onstor.com>
To: "Andy Sharp" <andy.sharp@onstor.com>

This is a multi-part message in MIME format.

------_=_NextPart_001_01C8A4A4.B32E1FE0
Content-Type: text/plain;
	charset="us-ascii"
Content-Transfer-Encoding: quoted-printable

Yes, it did upload stats in my filer without any issues.=20

=20

But in 10.25.0.21 "system get all" (without any options) it self is
throwing the error messages like 'cat:
/tmp/ramdisk/_support.sh_tmp1.PID: No such file or directory:" while
being executed.=20

It seems the temp file used to gather command output is getting deleted
by some other instance of support.sh.=20

=20

I have executed following command while SGA is running and got the
following output.=20

=20

# ps -ax | grep support

 8577 ??  R       0:00.00 /bin/sh /onstor/bin/support.sh -g
NFX_EVENT_POWERSUPPLY -Called_from_asd "'Problem detected on power
supply #1. Check power input.\n'" <-------

17105 ??  S       0:00.08 /bin/sh /onstor/bin/support.sh -g
NFX_EVENT_POWERSUPPLY -Called_from_asd "'Problem detected on power
supply #1. Check power input.\n'"  <------

15046 p7  R+      0:00.00 grep support (sh)

  492 p8  R+      0:00.00 /bin/sh /usr/local/agile/bin/support.sh -e
nfxsh_connect  -C alled_from_nfxsh -g all -n 1 -i 0 --

 1475 p8  S+      0:00.21 socat -lp: 0:0:support.sh_nfxsh exec:nfxsh
-LsE,stderr exec:support.sh -e nfxsh_connect  -C alled_from_nfxsh -g all
-n 1 -i 0 --,fdin=3D3,fdout=3D4

14100 p8  S+      0:01.32 /bin/sh /usr/local/agile/bin/support.sh -e
nfxsh_connect  -C alled_from_nfxsh -g all -n 1 -i 0 -

=20

I am not sure how first two support.sh 's are started along with SGA.=20

=20

Thanks,

Kumar.

=20

-----Original Message-----
From: Andy Sharp=20
Sent: Tuesday, April 22, 2008 10:58 AM
To: Kumar Vakacharla (HCL)
Subject: Re: bug # 23054 "system get all" command do not upload the
stats

=20

So when you tried the "system get all" command it did upload the stats

files?

=20

On Tue, 22 Apr 2008 10:47:19 -0700 "Kumar Vakacharla (HCL)"

<kumarv@onstor.com> wrote:

=20

> Andy,=20

>=20

>     I have just started but it is fine if you want to take it so

> that I can move on to the MF defects. =20

> I am unable to reproduce this defect in my filer. I asked the

> submitter to lend her filer to verify it. You may want use that filer

> (10.25.0.21). First thing I can say is that there is a power supply

> problem in that filer and which may be causing this issue in that

> filer, I am not sure.=20

>=20

> Thanks,

> Kumar.=20

>=20

>=20

> -----Original Message-----

> From: Andy Sharp=20

> Sent: Tuesday, April 22, 2008 10:39 AM

> To: Kumar Vakacharla (HCL)

> Subject: bug # 23054 "system get all" command do not upload the stats

>=20

> Hi Kumar,

>=20

> I was wondering if you were working on this bug yet, because if you're

> not, I was going to take it.  I noticed that you also have=20

>=20

> TED00022759 - Bobcat Cougar - mgmt luns are not working and no

>=20

> which is probably more important for you to be working on.

>=20

> Let me know if I can take this bug.

>=20

> Thanks,

>=20

> a


------_=_NextPart_001_01C8A4A4.B32E1FE0
Content-Type: text/html;
	charset="us-ascii"
Content-Transfer-Encoding: quoted-printable

<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:x=3D"urn:schemas-microsoft-com:office:excel" =
xmlns:p=3D"urn:schemas-microsoft-com:office:powerpoint" =
xmlns:oa=3D"urn:schemas-microsoft-com:office:activation" =
xmlns=3D"http://www.w3.org/TR/REC-html40">

<head>
<meta http-equiv=3DContent-Type content=3D"text/html; =
charset=3Dus-ascii">
<meta name=3DGenerator content=3D"Microsoft Word 11 (filtered medium)">
<style>
<!--
 /* Style Definitions */
 p.MsoNormal, li.MsoNormal, div.MsoNormal
	{margin:0in;
	margin-bottom:.0001pt;
	font-size:12.0pt;
	font-family:"Times New Roman";}
a:link, span.MsoHyperlink
	{color:blue;
	text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
	{color:purple;
	text-decoration:underline;}
p.MsoPlainText, li.MsoPlainText, div.MsoPlainText
	{margin:0in;
	margin-bottom:.0001pt;
	font-size:10.0pt;
	font-family:"Courier New";}
@page Section1
	{size:8.5in 11.0in;
	margin:1.0in 77.95pt 1.0in 77.95pt;}
div.Section1
	{page:Section1;}
-->
</style>

</head>

<body lang=3DEN-US link=3Dblue vlink=3Dpurple>

<div class=3DSection1>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>Yes, it did upload stats in my filer without any issues. =
<o:p></o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>But in 10.25.0.21 &quot;system get all&quot; (without any =
options) it
self is throwing the error messages like 'cat: =
/tmp/ramdisk/_support.sh_tmp1.PID:
No such file or directory:&#8221; while being executed. =
<o:p></o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>It seems the temp file used to gather command output is getting =
deleted
by some other instance of support.sh. <o:p></o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>I have executed following command while SGA is running and got =
the following
output. <o:p></o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'># ps -ax | grep support<o:p></o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>&nbsp;8577 ??&nbsp; R&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
0:00.00
/bin/sh /onstor/bin/support.sh -g NFX_EVENT_POWERSUPPLY -Called_from_asd
&quot;'Problem detected on power supply #1. Check power input.\n'&quot; =
&lt;-------<o:p></o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>17105 ??&nbsp; S&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0:00.08 =
/bin/sh
/onstor/bin/support.sh -g NFX_EVENT_POWERSUPPLY -Called_from_asd =
&quot;'Problem
detected on power supply #1. Check power input.\n'&quot;&nbsp; =
&lt;------<o:p></o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>15046 p7&nbsp; R+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0:00.00 grep =
support
(sh)<o:p></o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>&nbsp; 492 p8&nbsp; R+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0:00.00 =
/bin/sh
/usr/local/agile/bin/support.sh -e nfxsh_connect&nbsp; -C =
alled_from_nfxsh -g
all -n 1 -i 0 --<o:p></o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>&nbsp;1475 p8&nbsp; S+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0:00.21 =
socat -lp:
0:0:support.sh_nfxsh exec:nfxsh -LsE,stderr exec:support.sh -e
nfxsh_connect&nbsp; -C alled_from_nfxsh -g all -n 1 -i 0 =
--,fdin=3D3,fdout=3D4<o:p></o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>14100 p8&nbsp; S+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0:01.32 /bin/sh
/usr/local/agile/bin/support.sh -e nfxsh_connect&nbsp; -C =
alled_from_nfxsh -g
all -n 1 -i 0 &#8211;<o:p></o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>I am not sure how first two support.sh &#8216;s are started =
along with
SGA. <o:p></o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>&nbsp;<o:p></o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>Thanks,<o:p></o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>Kumar.<o:p></o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>-----Original Message-----<br>
From: Andy Sharp <br>
Sent: Tuesday, April 22, 2008 10:58 AM<br>
To: Kumar Vakacharla (HCL)<br>
Subject: Re: bug # 23054 &quot;system get all&quot; command do not =
upload the
stats</span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>So when you tried the &quot;system get all&quot; command it did =
upload
the stats<o:p></o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>files?<o:p></o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>On Tue, 22 Apr 2008 10:47:19 -0700 &quot;Kumar Vakacharla =
(HCL)&quot;<o:p></o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>&lt;kumarv@onstor.com&gt; wrote:<o:p></o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>&gt; Andy, <o:p></o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>&gt; <o:p></o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>&gt; &nbsp;&nbsp;&nbsp; I have just started but it is fine if =
you want
to take it so<o:p></o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>&gt; that I can move on to the MF defects.&nbsp; =
<o:p></o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>&gt; I am unable to reproduce this defect in my filer. I asked =
the<o:p></o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>&gt; submitter to lend her filer to verify it. You may want use =
that
filer<o:p></o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>&gt; (10.25.0.21). First thing I can say is that there is a =
power
supply<o:p></o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>&gt; problem in that filer and which may be causing this issue =
in that<o:p></o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>&gt; filer, I am not sure. <o:p></o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>&gt; <o:p></o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>&gt; Thanks,<o:p></o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>&gt; Kumar. <o:p></o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>&gt; <o:p></o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>&gt; <o:p></o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>&gt; -----Original Message-----<o:p></o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>&gt; From: Andy Sharp <o:p></o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>&gt; Sent: Tuesday, April 22, 2008 10:39 =
AM<o:p></o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>&gt; To: Kumar Vakacharla (HCL)<o:p></o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>&gt; Subject: bug # 23054 &quot;system get all&quot; command do =
not
upload the stats<o:p></o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>&gt; <o:p></o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>&gt; Hi Kumar,<o:p></o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>&gt; <o:p></o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>&gt; I was wondering if you were working on this bug yet, =
because if
you're<o:p></o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>&gt; not, I was going to take it.&nbsp; I noticed that you also =
have <o:p></o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>&gt; <o:p></o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>&gt; TED00022759 - Bobcat Cougar - mgmt luns are not working and =
no<o:p></o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>&gt; <o:p></o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>&gt; which is probably more important for you to be working =
on.<o:p></o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>&gt; <o:p></o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>&gt; Let me know if I can take this =
bug.<o:p></o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>&gt; <o:p></o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>&gt; Thanks,<o:p></o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>&gt; <o:p></o:p></span></font></p>

<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>&gt; a<o:p></o:p></span></font></p>

</div>

</body>

</html>

------_=_NextPart_001_01C8A4A4.B32E1FE0--
