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Subject: RE: Defect 21181
Date: Thu, 17 Apr 2008 17:01:03 -0700
Message-ID: <BB375AF679D4A34E9CA8DFA650E2B04E097CC4BC@onstor-exch02.onstor.net>
In-Reply-To: <027401c8a0db$c3e66f40$64417e0a@cssltrhollenbeck>
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Thread-Topic: Defect 21181
Thread-Index: Acig28NUxxHG0TrXRxKdIwLvGQbQigACj6ow
References: <027401c8a0db$c3e66f40$64417e0a@cssltrhollenbeck>
From: "Ed Kwan" <ed.kwan@onstor.com>
To: "Rick Hollenbeck (Glasshouse)" <rhollenbeck@css.glasshouse.com>,
	"dl-cstech" <dl-cstech@onstor.com>,
	"dl-esc-l3" <dl-esc-l3@onstor.com>

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No, this defect has neither been addressed nor assigned.

If this is important, please escalate.

=20

________________________________

From: Rick Hollenbeck (Glasshouse)=20
Sent: Thursday, April 17, 2008 3:39 PM
To: dl-cstech; dl-esc-l3
Subject: Defect 21181

=20

Hello all,

=20

Can anyone tell me if this bug has been addressed in any of the newer
releases?=20

=20

The upgrade script used to bring a system from 1.x or 2.x to 3.x has too
serious problems related to "interactivity." =20

=20

1)  The "unpacking" step takes a very long time, and there is no
indication that any progress is being made.  Customers hit the "return"
key while it's still running and some Ctl-C to quit it because they
think it's hung.

=20

2)  If running the script in "interactive mode" (which is done to delay
the reboot to a later time) then the issue of step 1 will proceed to
reboot anyway.  That is, if you hit the "return" key during the
unpacking step, the very next question is "shall I reboot now?" and
carries a default (YES)... which is usually not what is wanted. =20

=20

1-- needs an indicator of progress and estimation of time to complete in
the command reply.

=20

2-- should require to type in answer, no default.

=20

Thank you,

=20

Richard B. Hollenbeck

Technical Support Engineer

Main: 800-328-7739
Office: 919 767-5811

=20

=20


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<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>No, this defect has neither been =
addressed
nor assigned.<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>If this is important, please =
escalate.<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p>&nbsp;</o:p></span></font></p>

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<p class=3DMsoNormal><b><font size=3D2 face=3DTahoma><span =
style=3D'font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font =
size=3D2
face=3DTahoma><span style=3D'font-size:10.0pt;font-family:Tahoma'> =
<st1:PersonName
w:st=3D"on">Rick Hollenbeck</st1:PersonName> (Glasshouse) <br>
<b><span style=3D'font-weight:bold'>Sent:</span></b> Thursday, April 17, =
2008
3:39 PM<br>
<b><span style=3D'font-weight:bold'>To:</span></b> dl-cstech; =
dl-esc-l3<br>
<b><span style=3D'font-weight:bold'>Subject:</span></b> Defect =
21181</span></font><o:p></o:p></p>

</div>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>Hello all,<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>Can anyone tell me if this bug has been addressed in =
any of
the newer releases? <o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>The upgrade script used to bring a system from 1.x or =
2.x to
3.x has too serious problems related to &quot;interactivity.&quot;&nbsp; =
<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>1)&nbsp; The &quot;unpacking&quot; step takes a very =
long
time, and there is no indication that any progress is being made.&nbsp;
Customers hit the &quot;return&quot; key while it's still running and =
some
Ctl-C to quit it because they think it's =
hung.<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>2)&nbsp; If running the script in &quot;interactive =
mode&quot;
(which is done to delay the reboot to a later time) then the issue of =
step 1
will proceed to reboot anyway.&nbsp; That is, if you hit the =
&quot;return&quot;
key during the unpacking step, the very next question is &quot;shall I =
reboot
now?&quot; and carries a default (YES)... which is usually not what is
wanted.&nbsp; <o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>1-- needs an indicator of progress and estimation of =
time to
complete in the command reply.<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>2-- should require to type in answer, no =
default.<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>Thank you,<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>Richard B. Hollenbeck</span></font><o:p></o:p></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>Technical Support =
Engineer</span></font><o:p></o:p></p>

<p class=3DMsoNormal><st1:place w:st=3D"on"><font size=3D2 color=3Dnavy =
face=3DArial><span
 =
style=3D'font-size:10.0pt;font-family:Arial;color:navy'>Main</span></font=
></st1:place><font
size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial;
color:navy'>: 800-328-7739<br>
</span></font><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:
Arial'>Office: 919 767-5811</span></font><o:p></o:p></p>

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