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Subject: FW: Bet you did not know...
Date: Wed, 26 Mar 2008 14:21:20 -0700
Message-ID: <BB375AF679D4A34E9CA8DFA650E2B04E090EB07D@onstor-exch02.onstor.net>
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Thread-Topic: Bet you did not know...
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From: "Paul Hammer" <paul.hammer@onstor.com>
To: "dl-QA" <dl-qa@onstor.com>,
	"Ed Kwan" <ed.kwan@onstor.com>,
	"Danqing Jin" <danqing.jin@onstor.com>,
	"dl-Software" <dl-software@onstor.com>

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Feels good to see the other view from time to time

=20

________________________________

From: Bob Miller=20
Sent: 2008-03-26 13:35




=20

John

Thank you this is very timely.

Now go get the quarter finished in style!

B

=20

From: John Culp=20
Sent: Wednesday, March 26, 2008 1:31 PM



=20

I ran across some really cool information I thought I would share with
you.  I know that we have all had our challenges with customers that
seem to continually have problems.  Unfortunately that can be the nature
of the beast in our business some times.  When that happens, we can
sometime forget about our other install base.  What about those
customers that we don't hear from with problems?  Or have open cases all
the time?  Here are some uptime numbers from our EMRS logs from a couple
of customers.  I found several at or around 100 days up.  There are many
that do not have reboots after their initial upgrade, so they are stable
too.

=20

11:07PM  up 362 days,  8:16, 0 users, load averages: 2.77, 1.17, 0.57 -
No reboot in a year on Monday.

=20

11:13PM  up 137 days,  6:39, 0 users, load averages: 3.34, 2.36, 1.46 -
No reboot since last upgrade in Oct

=20

Just thought I would share with you all that our NAS product does what
it is advertised to do, so good luck closing those deals for Q1 and do
it with confidence. =20

John Culp=20
Regional SE Manager
940-239-7489 Office=20
972-523-4287 Cell=20
john.culp@onstor.com=20

=20


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<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
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from time
to time<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p>&nbsp;</o:p></span></font></p>

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<p class=3DMsoNormal><b><font size=3D2 face=3DTahoma><span =
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face=3DTahoma><span style=3D'font-size:10.0pt;font-family:Tahoma'> =
<st1:PersonName
w:st=3D"on">Bob Miller</st1:PersonName> <br>
<b><span style=3D'font-weight:bold'>Sent:</span></b> 2008-03-26 =
13:35<br>
<br>
<br>
</span></font><o:p></o:p></p>

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<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
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face=3DCalibri><span
style=3D'font-size:11.0pt;font-family:Calibri;color:#1F497D'>Thank you =
this is
very timely.<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3D"#1f497d" =
face=3DCalibri><span
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</span></font></p>

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face=3DTahoma><span style=3D'font-size:10.0pt;font-family:Tahoma'> John =
Culp <br>
<b><span style=3D'font-weight:bold'>Sent:</span></b> Wednesday, March =
26, 2008
1:31 PM<br>
<br>
<o:p></o:p></span></font></p>

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<div>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>I ran across some really cool information I thought I =
would
share with you.&nbsp; I know that we have all had our challenges with =
customers
that seem to continually have problems.&nbsp; Unfortunately that can be =
the
nature of the beast in our business some times.&nbsp; When that happens, =
we can
sometime forget about our other install base.&nbsp; What about those =
customers
that we don't hear from with problems?&nbsp; Or have open cases all the
time?&nbsp; Here are some uptime numbers from our EMRS logs from a =
couple of
customers.&nbsp; I found several at or around 100 days up.&nbsp; There =
are many
that do not have reboots after their initial upgrade, so they are stable =
too.</span></font><o:p></o:p></p>

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<div>

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<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'>11:07PM&nbsp; up 362 days,&nbsp; 8:16, 0 users, load averages: =
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1.17, 0.57 - No reboot in a year on Monday.<o:p></o:p></span></font></p>

</div>

<div>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
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<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'>11:13PM&nbsp; up 137 days,&nbsp; 6:39, 0 users, load averages: =
3.34,
2.36, 1.46 - No reboot since last upgrade in =
Oct<o:p></o:p></span></font></p>

</div>

<div>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'>&nbsp;<o:p></o:p></span></font></p>

</div>

<div>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>Just thought I would share with you all that our NAS =
product
does what it is advertised to do, so good luck closing those deals for =
Q1 and
do it with confidence.&nbsp; </span></font><o:p></o:p></p>

</div>

<p><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>John
Culp</span></font> <br>
<font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>Regional
SE Manager</span></font><br>
<font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>940-239-7489
Office</span></font> <br>
<font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>972-523-4287
Cell</span></font> <br>
<font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>john.culp@onstor.com</span><=
/font>
<o:p></o:p></p>

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