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Subject: RE: updating defects
Date: Thu, 20 Mar 2008 17:02:18 -0700
Message-ID: <BB375AF679D4A34E9CA8DFA650E2B04E08FC329E@onstor-exch02.onstor.net>
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Thread-Topic: updating defects
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References: <BB375AF679D4A34E9CA8DFA650E2B04E08FC31E1@onstor-exch02.onstor.net> <BB375AF679D4A34E9CA8DFA650E2B04E056C94C6@onstor-exch02.onstor.net>
From: "Maxim Kozlovsky" <maxim.kozlovsky@onstor.com>
To: "Larry Scheer" <larry.scheer@onstor.com>,
	"Jobi Ariyamannil" <jobi.ariyamannil@onstor.com>,
	"Tim Gardner" <tim.gardner@onstor.com>,
	"dl-Cougar" <dl-Cougar@onstor.com>,
	"dl-Software" <dl-software@onstor.com>

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Is it a big deal if the build in is off by three? Or by 4? When does the
big deal start exactly? Instead of tolerating putting incorrect
information in the defect it would be much better for everybody if this
information would be updated when the submittal is actually produced.
You know the changes you have selected for the submittal. You can find
all the defects that have state fixed with the change numbers from this
submittal. This produces the list of the defects that have been fixed in
the submittal without any guess work and without any possibility of
producing incorrect information.=20

I am just going to continue putting incorrect information there as a
reminder for you that you have to fix the process.

_____________________________________________
From: Larry Scheer=20
Sent: Thursday, March 20, 2008 3:58 PM
To: Jobi Ariyamannil; Tim Gardner; dl-Cougar; dl-Software
Subject: RE: updating defects

Yes, this is an issue. Before I started doing the submittals I didn't
know what to put at times for the build so I usually just put what I
thought was the next build. As long as it is close and as meaningful, by
this I mean not random and at least the "for project field" matches the
project that you are working on.

My request is for an honest attempt/guess to get it "right."  It is no
big deal if it the "build in" is off by one or two. Tim asked for
diligence, I asked for a bit more kindness and awareness when entering
the data. We all know were the weak spots and irritations are. We know
that it will accept random garbage in many of the fields. I'm just
saying, asking, that people don't defeat the intention of the tool just
because they can, or feeling grumpy. I imagine it is going to be a while
before anyone gets around to fixing the defects in the defect tracking
tool.

_____________________________________________
From: Jobi Ariyamannil=20
Sent: Thursday, March 20, 2008 2:46 PM
To: Larry Scheer; Tim Gardner; dl-Cougar; dl-Software
Subject: RE: updating defects

We try to do this, but sometimes it is very difficult to map a build to
a submittal (There were two builds last week and I did not know whether
both of them considered sub12).

Also we should request QA to update the defects with the build/submittal
information correctly.

_____________________________________________
From: Larry Scheer=20
Sent: Thursday, March 20, 2008 2:24 PM
To: Tim Gardner; dl-Cougar; dl-Software
Subject: RE: updating defects

I would like to add that you correctly update the "built in submittal:"
and "of project" fields with the correct submittal and project the
defect is fixed in when you are updating the resolution page. Some folks
are just typing digits in these required fields. This habit hides the
fix from queries on those fields. Clear Quest is hard enough to use as
it is, please don't make it any harder to find information in its
database.

Thanks,

Larry

_____________________________________________
From: Tim Gardner=20
Sent: Thursday, March 20, 2008 2:09 PM
To: dl-Cougar; dl-Software
Subject: updating defects


This is just a freindly reminder to be diligent about updating
clearquest for the defects you are working on.

For any defect you are working on you should be updating the defect at
least on a daily basis.

This is always a good practice but is even more important as we approach
the end of a release.

For lessons in how to update a defect, please see Mike Lee, the master
of the defect update.

Tim




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<TITLE>RE: updating defects</TITLE>
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<P DIR=3DLTR><SPAN LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT =
COLOR=3D"#000080" SIZE=3D2 FACE=3D"Arial">Is it a big deal if the build =
in is off by three? Or by 4?</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000080" =
SIZE=3D2 FACE=3D"Arial"> When does the big deal start =
exactly?</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT COLOR=3D"#000080" SIZE=3D2 FACE=3D"Arial"> Instead =
of</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"> <FONT =
COLOR=3D"#000080" SIZE=3D2 FACE=3D"Arial">tolerating putting incorrect =
information in the defect</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"> <FONT COLOR=3D"#000080" SIZE=3D2 FACE=3D"Arial">it would =
be much better for</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"> <FONT COLOR=3D"#000080" SIZE=3D2 =
FACE=3D"Arial">everybody</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT COLOR=3D"#000080" SIZE=3D2 =
FACE=3D"Arial"></FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"> <FONT COLOR=3D"#000080" SIZE=3D2 FACE=3D"Arial">if this =
information</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"> <FONT COLOR=3D"#000080" SIZE=3D2 FACE=3D"Arial">would be =
updated when the submittal is actually produced. You know the changes =
you</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"> <FONT =
COLOR=3D"#000080" SIZE=3D2 FACE=3D"Arial">have =
selected</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT COLOR=3D"#000080" SIZE=3D2 FACE=3D"Arial"> for the =
submittal</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT COLOR=3D"#000080" SIZE=3D2 FACE=3D"Arial">. =
Y</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT =
COLOR=3D"#000080" SIZE=3D2 FACE=3D"Arial">ou can find =
all</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"> <FONT =
COLOR=3D"#000080" SIZE=3D2 FACE=3D"Arial">the defects that have state =
fixed with the change numbers from this submittal</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000080" =
SIZE=3D2 FACE=3D"Arial">.</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT COLOR=3D"#000080" SIZE=3D2 =
FACE=3D"Arial"></FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"> <FONT COLOR=3D"#000080" SIZE=3D2 =
FACE=3D"Arial">T</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT COLOR=3D"#000080" SIZE=3D2 FACE=3D"Arial">his =
produces the list of the defects that have been fixed in the submittal =
without any guess work</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT COLOR=3D"#000080" SIZE=3D2 FACE=3D"Arial"> and =
without any possibility of producing incorrect information. =
</FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000080" SIZE=3D2 =
FACE=3D"Arial">I am just going to</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000080" =
SIZE=3D2 FACE=3D"Arial"> continue</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000080" =
SIZE=3D2 FACE=3D"Arial"></FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"> <FONT COLOR=3D"#000080" SIZE=3D2 =
FACE=3D"Arial">put</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT COLOR=3D"#000080" SIZE=3D2 =
FACE=3D"Arial">ting</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT COLOR=3D"#000080" SIZE=3D2 FACE=3D"Arial"> =
incorrect information there as a reminder for you that you have to fix =
the process.</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT =
SIZE=3D2 =
FACE=3D"Tahoma">_____________________________________________<BR>
</FONT></SPAN><SPAN LANG=3D"en-us"><B></B></SPAN><SPAN =
LANG=3D"en-us"><B><FONT SIZE=3D2 =
FACE=3D"Tahoma">From:</FONT></B></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Tahoma"> Larry Scheer<BR>
</FONT></SPAN><SPAN LANG=3D"en-us"><B></B></SPAN><SPAN =
LANG=3D"en-us"><B><FONT SIZE=3D2 =
FACE=3D"Tahoma">Sent:</FONT></B></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Tahoma"> Thursday, March 20, 2008 =
3:58 PM<BR>
</FONT></SPAN><SPAN LANG=3D"en-us"><B></B></SPAN><SPAN =
LANG=3D"en-us"><B><FONT SIZE=3D2 =
FACE=3D"Tahoma">To:</FONT></B></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Tahoma"> Jobi Ariyamannil; Tim =
Gardner; dl-Cougar; dl-Software<BR>
</FONT></SPAN><SPAN LANG=3D"en-us"><B></B></SPAN><SPAN =
LANG=3D"en-us"><B><FONT SIZE=3D2 =
FACE=3D"Tahoma">Subject:</FONT></B></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Tahoma"> RE: updating defects</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT =
COLOR=3D"#000080" SIZE=3D2 FACE=3D"Arial">Yes, this is an issue. Before =
I started doing the submittals I didn&#8217;t know what to put at times =
for the build so I usually just put what I thought was the next build. =
As long as it is close and as meaningful, by this I mean not random and =
at least the &#8220;for project field&#8221; matches the project that =
you are working on.</FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000080" SIZE=3D2 =
FACE=3D"Arial">My request is for an honest attempt/guess to get it =
&#8220;right.&#8221;&nbsp; It is no big deal if it the &#8220;build =
in&#8221; is off by one or two. Tim asked for diligence, I asked for a =
bit more kindness and awareness when entering the data. We all know were =
the weak spots and irritations are. We know that it will accept random =
garbage in many of the fields. I&#8217;m just saying, asking, that =
people don&#8217;t defeat the intention of the tool just because they =
can, or feeling grumpy. I imagine it is going to be a while before =
anyone gets around to fixing the defects in the defect tracking =
tool.</FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT =
SIZE=3D2 =
FACE=3D"Tahoma">_____________________________________________<BR>
</FONT></SPAN><SPAN LANG=3D"en-us"><B></B></SPAN><SPAN =
LANG=3D"en-us"><B><FONT SIZE=3D2 =
FACE=3D"Tahoma">From:</FONT></B></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Tahoma"> Jobi Ariyamannil<BR>
</FONT></SPAN><SPAN LANG=3D"en-us"><B></B></SPAN><SPAN =
LANG=3D"en-us"><B><FONT SIZE=3D2 =
FACE=3D"Tahoma">Sent:</FONT></B></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Tahoma"> Thursday, March 20, 2008 =
2:46 PM<BR>
</FONT></SPAN><SPAN LANG=3D"en-us"><B></B></SPAN><SPAN =
LANG=3D"en-us"><B><FONT SIZE=3D2 =
FACE=3D"Tahoma">To:</FONT></B></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Tahoma"> Larry Scheer; Tim =
Gardner; dl-Cougar; dl-Software<BR>
</FONT></SPAN><SPAN LANG=3D"en-us"><B></B></SPAN><SPAN =
LANG=3D"en-us"><B><FONT SIZE=3D2 =
FACE=3D"Tahoma">Subject:</FONT></B></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Tahoma"> RE: updating defects</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT =
COLOR=3D"#000080" SIZE=3D2 FACE=3D"Arial">We try to do this, but =
sometimes it is very difficult to map a build to a submittal (There were =
two builds last week and I did not know whether both of them considered =
sub12).</FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000080" SIZE=3D2 =
FACE=3D"Arial">Also we should request QA to update the defects with the =
build/submittal information correctly.</FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT =
SIZE=3D2 =
FACE=3D"Tahoma">_____________________________________________<BR>
</FONT></SPAN><SPAN LANG=3D"en-us"><B></B></SPAN><SPAN =
LANG=3D"en-us"><B><FONT SIZE=3D2 =
FACE=3D"Tahoma">From:</FONT></B></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Tahoma"> Larry Scheer<BR>
</FONT></SPAN><SPAN LANG=3D"en-us"><B></B></SPAN><SPAN =
LANG=3D"en-us"><B><FONT SIZE=3D2 =
FACE=3D"Tahoma">Sent:</FONT></B></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Tahoma"> Thursday, March 20, 2008 =
2:24 PM<BR>
</FONT></SPAN><SPAN LANG=3D"en-us"><B></B></SPAN><SPAN =
LANG=3D"en-us"><B><FONT SIZE=3D2 =
FACE=3D"Tahoma">To:</FONT></B></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Tahoma"> Tim Gardner; dl-Cougar; =
dl-Software<BR>
</FONT></SPAN><SPAN LANG=3D"en-us"><B></B></SPAN><SPAN =
LANG=3D"en-us"><B><FONT SIZE=3D2 =
FACE=3D"Tahoma">Subject:</FONT></B></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Tahoma"> RE: updating defects</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT =
COLOR=3D"#000080" SIZE=3D2 FACE=3D"Arial">I would like to add that you =
correctly update the &#8220;built in submittal:&#8221; and &#8220;of =
project&#8221; fields with the correct submittal and project the defect =
is fixed in when you are updating the resolution page. Some folks are =
just typing digits in these required fields. This habit hides the fix =
from queries on those fields. Clear Quest is hard enough to use as it =
is, please don&#8217;t make it any harder to find information in its =
database.</FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000080" SIZE=3D2 =
FACE=3D"Arial">Thanks,</FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000080" SIZE=3D2 =
FACE=3D"Arial">Larry</FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT =
SIZE=3D2 =
FACE=3D"Tahoma">_____________________________________________<BR>
</FONT></SPAN><SPAN LANG=3D"en-us"><B></B></SPAN><SPAN =
LANG=3D"en-us"><B><FONT SIZE=3D2 =
FACE=3D"Tahoma">From:</FONT></B></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Tahoma"> Tim Gardner<BR>
</FONT></SPAN><SPAN LANG=3D"en-us"><B></B></SPAN><SPAN =
LANG=3D"en-us"><B><FONT SIZE=3D2 =
FACE=3D"Tahoma">Sent:</FONT></B></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Tahoma"> Thursday, March 20, 2008 =
2:09 PM<BR>
</FONT></SPAN><SPAN LANG=3D"en-us"><B></B></SPAN><SPAN =
LANG=3D"en-us"><B><FONT SIZE=3D2 =
FACE=3D"Tahoma">To:</FONT></B></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Tahoma"> dl-Cougar; =
dl-Software<BR>
</FONT></SPAN><SPAN LANG=3D"en-us"><B></B></SPAN><SPAN =
LANG=3D"en-us"><B><FONT SIZE=3D2 =
FACE=3D"Tahoma">Subject:</FONT></B></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Tahoma"> updating defects</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">This is =
just a freindly reminder to be diligent about updating clearquest for =
the defects you are working on.</FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">For any =
defect you are working on you should be updating the defect at least on =
a daily basis.</FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">This is =
always a good practice but is even more important as we approach the end =
of a release.</FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">For =
lessons in how to update a defect, please see Mike Lee, the master of =
the defect update.</FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">Tim</FONT></SPAN></P>
<BR>

<P DIR=3DLTR><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"></SPAN></P>

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