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Subject: RE: WARNING: absurd RTC chip time...
Date: Thu, 20 Mar 2008 08:36:21 -0700
Message-ID: <BB375AF679D4A34E9CA8DFA650E2B04E08FC2E7A@onstor-exch02.onstor.net>
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Thread-Topic: WARNING: absurd RTC chip time...
Thread-Index: AciKT9cqCZn/7paeSI2pNvLEuu4EOgAD007QABARjVA=
References: <BB375AF679D4A34E9CA8DFA650E2B04E0680E8FA@onstor-exch02.onstor.net> <200803200759.m2K7xJg24484@mailhost-rtp.css.glasshouse.com>
From: "Brian Stark" <brian.stark@onstor.com>
To: "Alan Cooke (Glasshouse)" <acooke@css.glasshouse.com>,
	"Joachim Thiessen" <joachim.thiessen@onstor.com>,
	"dl-cstech" <dl-cstech@onstor.com>
Cc: "Alan Porter" <alan.porter@onstor.com>

OK, before we jump to the conclusion that the hardware is bad, let's do
a couple of things first:

- when the filer comes up, do 'system time show' -- what is shown for
the time?
- if the time is incorrect, set the time
- display the time again with 'system time show' -- is it what was
programmed?
- reboot the box and repeat

If the above passes and the time looks ok at all steps, then the next
thing to try is power cycling instead of rebooting in the above steps.
The RTC is battery-backed and if there is a hardware failure, the most
likely explanation is a bad battery.

Please let me know what the above shows. =20


Brian


=20

> -----Original Message-----
> From: Alan Cooke (Glasshouse)=20
> Sent: Thursday, March 20, 2008 12:59 AM
> To: Joachim Thiessen; dl-cstech
> Cc: Alan Porter
> Subject: RE: WARNING: absurd RTC chip time...
>=20
> Hi Joachim,
> So - just to get this straight - you get the " absurd RTC "=20
> error message, you reset the time, reboot the system and it=20
> goes back to " absurd RTC"
> message?
> If this is the case then I would suspect a hardware problem.
> Can you give us the serial number, OS, model type, contact=20
> name to use etc so we can open a case.=20
> Can you send in a system get all? You could email it to us at=20
> support@cc.onstor.com or get the case opened and then FTP it in.
> I would need L3 approval for a H/W replacement but it does=20
> sound the RTC chip has failed.
>=20
> Regards ... Alan.
>=20
> -----Original Message-----
> From: Joachim Thiessen [mailto:joachim.thiessen@onstor.com]
> Sent: 20 March 2008 06:01
> To: dl-cstech
> Cc: Alan Porter
> Subject: WARNING: absurd RTC chip time...
>=20
> I just had an installation were one of the Bobcats gives me=20
> following warning during reboot:
>=20
>    WARNING: absurd RTC chip time
>=20
>    WARNING: CHECK AND RESET THE DATE!
>=20
> Whenever I reboot the filer it seems as if the time doesn't=20
> move forward and I have to set it with:
>=20
>    ChuckNorris diag> system time set 200803181625.00
>=20
> This seems almost like a hardware problem. Can we ignore the=20
> warning or is it better to replace the filer.
>=20
> Thanks...
>=20
> ...Joachim
>=20
>=20
>=20
