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Subject: RE: autosupport still not working?
Date: Fri, 29 Feb 2008 20:17:32 -0700
Message-ID: <BB375AF679D4A34E9CA8DFA650E2B04E05C7439E@onstor-exch02.onstor.net>
In-Reply-To: <20080229191030.29d45a49@ripper.onstor.net>
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Thread-Topic: autosupport still not working?
Thread-Index: Ach7Sc4YUSJ+yxr8Ry+ZWs5FIpzMggAAIt9w
From: "Sandrine Boulanger" <sandrine.boulanger@onstor.com>
To: "Andy Sharp" <andy.sharp@onstor.com>
Cc: "Larry Scheer" <larry.scheer@onstor.com>,
	"Rendell Fong" <rendell.fong@onstor.com>,
	"Tim Gardner" <tim.gardner@onstor.com>

It can resolve it from the mgmt vsvr

g14r10 VS_MGMT_1876 diag> system ping onstor.com
src ip bind is 192.167.1.1
PING 64.62.215.40 (64.62.215.40) from 192.167.1.1 : 56(84) bytes of
data.
64 bytes from 64.62.215.40: icmp_seq=3D1 ttl=3D55 time=3D27.1 ms
64 bytes from 64.62.215.40: icmp_seq=3D2 ttl=3D55 time=3D22.1 ms
64 bytes from 64.62.215.40: icmp_seq=3D3 ttl=3D55 time=3D20.9 ms

But not from the SSC

g14r10 diag> system ping onstor.com
ping: unknown host: onstor.com
% Command failure.
g14r10 diag> system dnsconfigure show

Name resolution configuration for the SSC
-----------------------------------------
nameserver 10.2.0.7

Hosts configuration for the SSC
-------------------------------
127.0.0.1               localhost
g14r10 diag> system ping 64.62.215.40
PING 64.62.215.40 (64.62.215.40) 56(84) bytes of data.
64 bytes from 64.62.215.40: icmp_seq=3D1 ttl=3D54 time=3D24.4 ms
64 bytes from 64.62.215.40: icmp_seq=3D2 ttl=3D54 time=3D21.2 ms

--- 64.62.215.40 ping statistics ---
2 packets transmitted, 2 received, 0% packet loss, time 1000ms
rtt min/avg/max/mdev =3D 21.233/22.864/24.496/1.638 ms

-----Original Message-----
From: Andy Sharp=20
Sent: Friday, February 29, 2008 7:11 PM
To: Sandrine Boulanger
Cc: Larry Scheer; Rendell Fong; Tim Gardner
Subject: Re: autosupport still not working?

Hey, it's your filer, how should I know?  ~:^)  The lookup doesn't
appear to be succeeding at all.  How is DNS on the management volume
set up? What is the output from testing a lookup of onstor.com on the
management vsvr?  How about a MX record DNS lookup of onstor.com?

BTW, I wouldn't mind knowing how to do that stuff, so feel free to
enlighten me if you know how.

Cheers,

a


On Fri, 29 Feb 2008 18:59:59 -0800 "Sandrine Boulanger"
<sandrine.boulanger@onstor.com> wrote:

> Where does it do the lookup?
>=20
> -----Original Message-----
> From: Andy Sharp=20
> Sent: Friday, February 29, 2008 6:59 PM
> To: Sandrine Boulanger
> Cc: Larry Scheer; Rendell Fong; Tim Gardner
> Subject: Re: autosupport still not working?
>=20
> From your logfile, /var/log/exim4/mainlog, I get this:
>=20
> 2008-02-29 15:28:53 1JVEer-0004yR-MW <=3D g14r10@onstor.com U=3Droot
> P=3Dlocal S=3D2679
> 2008-02-29 15:28:54 1JVEer-0004yR-MW =3D=3D =
sandrine.boulanger@onstor.com
> R=3Ddnslooku
> p defer (-1): host lookup did not complete
> 2008-02-29 15:47:21 Start queue run: pid=3D23705
> 2008-02-29 15:47:21 1JVEer-0004yR-MW =3D=3D =
sandrine.boulanger@onstor.com
> R=3Ddnslooku
> p defer (-1): host lookup did not complete
>=20
>=20
>=20
>=20
> On Fri, 29 Feb 2008 16:44:26 -0800 "Sandrine Boulanger"
> <sandrine.boulanger@onstor.com> wrote:
>=20
> > Running sub10 now. I don't want to install anything extra, it should
> > just work :)
> > Tim said autosupport was fixed I think, but something is still
> > missing apparently.
> > There's one message in the queue but it is not sent:
> >=20
> > g14r10:/# exim4 -bpc
> > 1
> > g14r10:/# exim4 -bp
> > 73m  2.6K 1JVEer-0004yR-MW <g14r10@onstor.com>
> >           sandrine.boulanger@onstor.com
> >=20
> > -----Original Message-----
> > From: Andy Sharp=20
> > Sent: Friday, February 29, 2008 4:36 PM
> > To: Sandrine Boulanger
> > Cc: Larry Scheer; Rendell Fong
> > Subject: Re: autosupport still not working?
> >=20
> > to check the mail queue:
> >=20
> > # exim4 -bpc
> >=20
> > <output is number of messages currently queued>
> >=20
> > to take a gander at the queue:
> >=20
> > # exim4 -bp
> >=20
> > <output is something like three or four lines per item on the queue,
> > including the time-in-queue, destination addresses, sender address,
> > and so on.  if the phrase "** frozen **" appears for a message, then
> > it is frozen, which means exim4 encountered an error condition that
> > would seem to indicate that exim shouldn't bother to try to deliver
> > that message any more.>
> >=20
> > Frozen messages get cleaned off the queue every night, I believe.
> > If a message gets cleaned off the queue (so the queue doesn't get
> > unmanageably large), a record of that is made in the log
> > file /var/log/onstor/exim-cleaning.log.
> >=20
> > The script that does the cleaning is
> >=20
> > /etc/cron.daily/exim4-rm-frozen
> >=20
> >=20
> > I don't know if those packages made it into sub9, but they should
> > definitely be in sub10.  Or, intrepid users can install the packages
> > directly on their system:
> >=20
> > # /etc/init.d/exim4 stop
> > # dpkg -i
> > $PERFORCE/dev/linux/Pkgs/binary/Deb/exim4-config_4.63-17_all.deb
> > # dpkg -i
> > $PERFORCE/dev/linux/Pkgs/binary/Deb/exim4-base_4.63-17_mipsel.deb
> > # dpkg -i
> >
>
$PERFORCE/dev/linux/Pkgs/binary/Deb/exim4-daemon-custom_4.63-17_mipsel.d
> > eb
> >=20
> > Figuring out how to get packages accessible to a filer is left as
> > an exercise to the reader ~:^)  Hint: use NFS.
> >=20
> >=20
> > On Fri, 29 Feb 2008 15:56:32 -0800 "Sandrine Boulanger"
> > <sandrine.boulanger@onstor.com> wrote:
> >=20
> > > g14r10:/# ls /var/mail
> > > g14r10:/# cat /etc/mailname
> > > g14r10
> > > g14r10:/#
> > >=20
> > >=20
> > > _____________________________________________
> > > From: Larry Scheer=20
> > > Sent: Friday, February 29, 2008 3:54 PM
> > > To: Sandrine Boulanger
> > > Cc: Rendell Fong; Andy Sharp
> > > Subject: RE: autosupport still not working?
> > >=20
> > > /var/mail
> > >=20
> > > Check /etc/mailname. I set it to localhost as the default for the
> > > root filesystem but it may need to be changed to  the value of
> > > hostname or even the name of the mail server.=20
> > >=20
> > > Someday, soon, Andy will publish a wiki page telling us how to
> > > configure exim4 to work with/as a mailserver.
> > >=20
> > > Copying Andy since exim4 mail is his tar baby.
> > >=20
> > > Happy hunting,
> > >=20
> > > Larry
> > >=20
> > > _____________________________________________
> > > From: Sandrine Boulanger=20
> > > Sent: Friday, February 29, 2008 3:34 PM
> > > To: Rendell Fong; Larry Scheer
> > > Subject: autosupport still not working?
> > >=20
> > > I created a new flash with sub10, setup dns in mgmt vsvr,
> > > autosupport, but autosupport generate report does not send any
> > > email. Where can I check the mail queue on Linux?
