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Subject: FW: COMPLETED : Clearquest Maintenace: 2/14/2008 - List of Changes
Date: Thu, 14 Feb 2008 20:33:28 -0700
Message-ID: <BB375AF679D4A34E9CA8DFA650E2B04E05C7425C@onstor-exch02.onstor.net>
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Thread-Topic: COMPLETED : Clearquest Maintenace: 2/14/2008 - List of Changes
Thread-Index: AchufbS75ZQ+s50MTP2dZ0rk5CtuJwA8SzUgAANsHsAAAanTkA==
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Priority: Urgent
Importance: high
From: "Sandrine Boulanger" <sandrine.boulanger@onstor.com>
To: "dl-Engineering" <dl-engineering@onstor.com>,
	"dl-hcl-qa" <dl-hcl-qa@onstor.com>,
	"dl-Customer Service Group" <csgroup@onstor.com>

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Here is the list of changes.

I'll update the documentation later and send it out.

=20

New fields

*	Add field for WAD reason on resolution-2 tab, dynamic editable
list WAD_reason
*	Add check-box for HW replacement on Hardware tab, when
resolution for a defect is to replace the hardware. When checked, it
will set "Resolved by Hardware replacement" in files_list_entry on
Resolution-1 tab. When the defect will be marked as Fixed, fields in
Resolution-1 tab won't be mandatory.

=20

Updated drop-down lists

*	Add missing daemons to drop-down list of field "executable_name"
on Crash information tab
*	Add Cougar to Hardware type drop-down list on Main tab=20
*	Modify priorities labels to go away from Must-Fix/Not must fix
associated with P2 and P3 which was misleading (new labels: 1- Stop
ship, 2 -Highly desirable, 3 - Nice to have, 4 - Low priority, 5 - Not
planned), now use field "Priority2" in queries instead of "Priority"

Note: I'm updating all defects right now to reflect the new labels. All
queries will be updated before the next triage meeting (which is the
first time we'll start using those new labels).

=20

Permissions changes

*	If area=3DDocumentation, do not make certain fields mandatory on
Resolution-1 when resolving the defect
*	Update on Public tab fields public_title and public_description,
making them mandatory when opening customer reported defect.
Public_publish field automatically set to "Needs review" when those
fields are changed. Then Support team needs to schedule regular reviews
to approve and decide to set it to "Online" to publish in release notes
or "No" to leave it out.

=20

Please let me know if you have questions or encounter any issue.

Thanks,

Sandrine

=20

________________________________

From: Brian Baker=20
Sent: Thursday, February 14, 2008 6:48 PM
To: org-All Employees
Subject: COMPLETED : Clearquest Maintence: 2/14/2008 @ 6:15pm
Importance: High

=20

Quality Engineering have completed upgrades to Clearquest. Everyone may
login and resume normal activity.=20

=20

________________________________

From: Brian Baker=20
Sent: Thursday, February 14, 2008 5:06 PM
To: org-All Employees
Subject: REMINDER: Clearquest Maintence Scheduled : 2/14/2008 @ 6:15pm
Importance: High

=20

=20

=20

________________________________

From: Brian Baker=20
Sent: Wednesday, February 13, 2008 12:19 PM
To: org-All Employees
Subject: Clearquest Maintence Scheduled : 2/14/2008 @ 6:15pm
Importance: High

=20

Quality Engineering have requested a maintenance window for Clearquest.
The Clearquest database will be unavailable from 6:15pm and is expected
to be back online at 7:00pm. Please let us know if this impacts any
business critical activity and we will reschedule service. A reminder
email will be sent  tomorrow.

=20


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<div class=3DSection1>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:10.0pt;font-family:Arial'>Here is the list of =
changes.<o:p></o:p></span></font></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:10.0pt;font-family:Arial'>I&#8217;ll update the =
documentation
later and send it out.<o:p></o:p></span></font></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><b><u><font size=3D2 =
face=3DArial><span
style=3D'font-size:10.0pt;font-family:Arial;font-weight:bold'><o:p><span
 =
style=3D'text-decoration:none'>&nbsp;</span></o:p></span></font></u></b><=
/p>

<p class=3DMsoNormal style=3D'text-autospace:none'><b><u><font size=3D2 =
face=3DArial><span
style=3D'font-size:10.0pt;font-family:Arial;font-weight:bold'>New =
fields<o:p></o:p></span></font></u></b></p>

<ul style=3D'margin-top:0in' type=3Ddisc>
 <li class=3DMsoNormal style=3D'mso-list:l2 level1 =
lfo1;text-autospace:none'><font
     size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>Add
     field for WAD reason on resolution-2 tab, dynamic editable list =
WAD_reason<o:p></o:p></span></font></li>
 <li class=3DMsoNormal style=3D'mso-list:l2 level1 =
lfo1;text-autospace:none'><font
     size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>Add
     check-box for HW replacement on Hardware tab, when resolution for a =
defect
     is to replace the hardware. When checked, it will set =
&#8220;Resolved by Hardware
     replacement&#8221; in files_list_entry on Resolution-1 tab. When =
the
     defect will be marked as Fixed, fields in Resolution-1 tab =
won&#8217;t be
     mandatory.<o:p></o:p></span></font></li>
</ul>

<p class=3DMsoNormal style=3D'text-autospace:none'><b><u><font size=3D2 =
face=3DArial><span
style=3D'font-size:10.0pt;font-family:Arial;font-weight:bold'><o:p><span
 =
style=3D'text-decoration:none'>&nbsp;</span></o:p></span></font></u></b><=
/p>

<p class=3DMsoNormal style=3D'text-autospace:none'><b><u><font size=3D2 =
face=3DArial><span
style=3D'font-size:10.0pt;font-family:Arial;font-weight:bold'>Updated =
drop-down
lists<o:p></o:p></span></font></u></b></p>

<ul style=3D'margin-top:0in' type=3Ddisc>
 <li class=3DMsoNormal style=3D'mso-list:l1 level1 =
lfo2;text-autospace:none'><font
     size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>Add
     missing daemons to drop-down list of field =
&#8220;executable_name&#8221;
     on Crash information tab<o:p></o:p></span></font></li>
 <li class=3DMsoNormal style=3D'mso-list:l1 level1 =
lfo2;text-autospace:none'><font
     size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>Add
     Cougar to Hardware type drop-down list on Main tab =
<o:p></o:p></span></font></li>
 <li class=3DMsoNormal style=3D'mso-list:l1 level1 =
lfo2;text-autospace:none'><font
     size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>Modify
     priorities labels to go away from Must-Fix/Not must fix associated =
with P2
     and P3 which was misleading (new labels: 1- Stop ship, 2 =
&#8211;Highly
     desirable, 3 &#8211; Nice to have, 4 &#8211; Low priority, 5 =
&#8211; Not
     planned), now use field &#8220;Priority2&#8221; in queries instead =
of
     &#8220;Priority&#8221;<o:p></o:p></span></font></li>
</ul>

<p class=3DMsoNormal =
style=3D'margin-left:.5in;text-autospace:none'><font size=3D2
face=3DArial><span style=3D'font-size:10.0pt;font-family:Arial'>Note: =
I&#8217;m
updating all defects right now to reflect the new labels. All queries =
will be
updated before the next triage meeting (which is the first time =
we&#8217;ll
start using those new labels).<o:p></o:p></span></font></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:10.0pt;font-family:Arial'><o:p>&nbsp;</o:p></span></fo=
nt></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><b><u><font size=3D2 =
face=3DArial><span
style=3D'font-size:10.0pt;font-family:Arial;font-weight:bold'>Permissions=
 changes<o:p></o:p></span></font></u></b></p>

<ul style=3D'margin-top:0in' type=3Ddisc>
 <li class=3DMsoNormal style=3D'mso-list:l0 level1 =
lfo3;text-autospace:none'><font
     size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>If
     area=3DDocumentation, do not make certain fields mandatory on =
Resolution-1
     when resolving the defect<o:p></o:p></span></font></li>
 <li class=3DMsoNormal style=3D'mso-list:l0 level1 =
lfo3;text-autospace:none'><font
     size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>Update
     on Public tab fields public_title and public_description, making =
them
     mandatory when opening customer reported defect. Public_publish =
field
     automatically set to &#8220;Needs review&#8221; when those fields =
are
     changed. Then Support team needs to schedule regular reviews to =
approve
     and decide to set it to &#8220;Online&#8221; to publish in release =
notes
     or &#8220;No&#8221; to leave it out.<o:p></o:p></span></font></li>
</ul>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>Please let me know if you have =
questions
or encounter any issue.<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>Thanks,<o:p></o:p></span></font></p>=


<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>Sandrine<o:p></o:p></span></font></p=
>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p>&nbsp;</o:p></span></font></p>

<div>

<div class=3DMsoNormal align=3Dcenter style=3D'text-align:center'><font =
size=3D3
face=3D"Times New Roman"><span =
style=3D'font-size:12.0pt;font-family:"Times New Roman"'>

<hr size=3D2 width=3D"100%" align=3Dcenter tabindex=3D-1>

</span></font></div>

<p class=3DMsoNormal><b><font size=3D2 face=3DTahoma><span =
style=3D'font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font =
size=3D2
face=3DTahoma><span style=3D'font-size:10.0pt;font-family:Tahoma'> Brian =
Baker <br>
<b><span style=3D'font-weight:bold'>Sent:</span></b> Thursday, February =
14, 2008
6:48 PM<br>
<b><span style=3D'font-weight:bold'>To:</span></b> org-All Employees<br>
<b><span style=3D'font-weight:bold'>Subject:</span></b> COMPLETED : =
Clearquest
Maintence: 2/14/2008 @ 6:15pm<br>
<b><span style=3D'font-weight:bold'>Importance:</span></b> =
High</span></font><font
size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:12.0pt;font-family:"Times New =
Roman"'><o:p></o:p></span></font></p>

</div>

<p class=3DMsoNormal><font size=3D2 face=3DCalibri><span =
style=3D'font-size:11.0pt'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>Quality Engineering have completed
upgrades to Clearquest. Everyone may login and resume normal activity. =
<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p>&nbsp;</o:p></span></font></p>

<div>

<div class=3DMsoNormal align=3Dcenter style=3D'text-align:center'><font =
size=3D3
face=3D"Times New Roman"><span =
style=3D'font-size:12.0pt;font-family:"Times New Roman"'>

<hr size=3D2 width=3D"100%" align=3Dcenter tabindex=3D-1>

</span></font></div>

<p class=3DMsoNormal><b><font size=3D2 face=3DTahoma><span =
style=3D'font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font =
size=3D2
face=3DTahoma><span style=3D'font-size:10.0pt;font-family:Tahoma'> =
<st1:PersonName
w:st=3D"on">Brian Baker</st1:PersonName> <br>
<b><span style=3D'font-weight:bold'>Sent:</span></b> Thursday, February =
14, 2008
5:06 PM<br>
<b><span style=3D'font-weight:bold'>To:</span></b> org-All Employees<br>
<b><span style=3D'font-weight:bold'>Subject:</span></b> REMINDER: =
Clearquest
Maintence Scheduled : 2/14/2008 @ 6:15pm<br>
<b><span style=3D'font-weight:bold'>Importance:</span></b> =
High</span></font><font
size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:12.0pt;font-family:"Times New =
Roman"'><o:p></o:p></span></font></p>

</div>

<p class=3DMsoNormal><font size=3D2 face=3DCalibri><span =
style=3D'font-size:11.0pt'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p>&nbsp;</o:p></span></font></p>

<div>

<div class=3DMsoNormal align=3Dcenter style=3D'text-align:center'><font =
size=3D3
face=3D"Times New Roman"><span =
style=3D'font-size:12.0pt;font-family:"Times New Roman"'>

<hr size=3D2 width=3D"100%" align=3Dcenter tabindex=3D-1>

</span></font></div>

<p class=3DMsoNormal><b><font size=3D2 face=3DTahoma><span =
style=3D'font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font =
size=3D2
face=3DTahoma><span style=3D'font-size:10.0pt;font-family:Tahoma'> =
<st1:PersonName
w:st=3D"on">Brian Baker</st1:PersonName> <br>
<b><span style=3D'font-weight:bold'>Sent:</span></b> Wednesday, February =
13, 2008
12:19 PM<br>
<b><span style=3D'font-weight:bold'>To:</span></b> org-All Employees<br>
<b><span style=3D'font-weight:bold'>Subject:</span></b> Clearquest =
Maintence
Scheduled : 2/14/2008 @ 6:15pm<br>
<b><span style=3D'font-weight:bold'>Importance:</span></b> =
High</span></font><font
size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:12.0pt;font-family:"Times New =
Roman"'><o:p></o:p></span></font></p>

</div>

<p class=3DMsoNormal><font size=3D2 face=3DCalibri><span =
style=3D'font-size:11.0pt'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DCalibri><span =
style=3D'font-size:11.0pt'>Quality
Engineering have requested a maintenance window for Clearquest. =
&nbsp;The
Clearquest database will be unavailable from 6:15pm and is expected to =
be back
online at 7:00pm. Please let us know if this impacts any business =
critical
activity and we will reschedule service. A reminder email will be sent =
&nbsp;tomorrow.<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DCalibri><span =
style=3D'font-size:11.0pt'><o:p>&nbsp;</o:p></span></font></p>

</div>

</body>

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