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Subject: autosupport problem
Date: Wed, 13 Feb 2008 10:28:31 -0700
Message-ID: <BB375AF679D4A34E9CA8DFA650E2B04E08497294@onstor-exch02.onstor.net>
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Thread-Topic: autosupport problem
Thread-Index: AchuZdqclgcHhS5jRISZF065LXhWmQ==
From: "John Keiffer" <john.keiffer@onstor.com>
To: "Rendell Fong" <rendell.fong@onstor.com>,
	"Andy Sharp" <andy.sharp@onstor.com>

This is a multi-part message in MIME format.

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Hey guys,

=20

Sorry. I was trying to generate an autosupport email. I got an error
message. The config that I look at when comparing my system to another
QA Cougar system is the same. Any idea why this is not working for me,
or something I should be checking?

=20

02/13/08 09:22:19 g6r10 diag> autosupport generate report

Verify autosupport mode. Report not generated, error 0xffffffff.

=20

02/13/08 09:22:22 g6r10 diag>  autosupport show config

Auto Support configuration

--------------------------

Auto Support State: Enabled

Auto Support TO address: jkeiffer@onstor.com

Auto Support NOTETO address: --Not-Set--

Auto Support FROM address: g6r10@onstor.com

Auto Support MAIL SERVER: 0.0.0.0

Auto Support Schedule:

               min  : 0

               hour : 10

               mday : *

               month: *

               wday : *

=20

=20

Thank you,

John Keiffer

=20

=20


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<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>Hey guys,<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>Sorry. I was trying to generate an autosupport email. =
I got
an error message. The config that I look at when comparing my system to =
another
QA Cougar system is the same. Any idea why this is not working for me, =
or
something I should be checking?<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>02/13/08 09:22:19 g6r10 diag&gt; autosupport generate =
report<o:p></o:p></span></font></p>

<p class=3DMsoNormal><b><font size=3D2 color=3Dred face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:red;font-weight:bold'>Verify autosupport =
mode.
Report not generated, error 0xffffffff.<o:p></o:p></span></font></b></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>02/13/08 09:22:22 g6r10 diag&gt; &nbsp;autosupport =
show config<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>Auto Support =
configuration<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>--------------------------<o:p></o:p></span></font></p=
>

<p class=3DMsoNormal><st1:place w:st=3D"on"><st1:PlaceName =
w:st=3D"on"><font size=3D2
  face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>Auto</span></font></st1:Plac=
eName><font
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style=3D'font-size:10.0pt;font-family:Arial'> <st1:PlaceName
 w:st=3D"on">Support</st1:PlaceName> <st1:PlaceType =
w:st=3D"on">State</st1:PlaceType></span></font></st1:place><font
size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>: =
Enabled<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>Auto Support TO address: <st1:PersonName =
w:st=3D"on">jkeiffer@onstor.com</st1:PersonName><o:p></o:p></span></font>=
</p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>Auto Support NOTETO address: =
--Not-Set--<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>Auto Support FROM address: =
g6r10@onstor.com<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>Auto Support MAIL SERVER: =
0.0.0.0<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>Auto Support Schedule:<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; min&nbsp; : =
0<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; hour : 10<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=
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<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
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font-family:Arial'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=
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<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; wday : *<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
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style=3D'font-size:10.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>Thank you,</span></font><o:p></o:p></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>John Keiffer</span></font><o:p></o:p></p>

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style=3D'font-size:
12.0pt'>&nbsp;</span><o:p></o:p></font></p>

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style=3D'font-size:
12.0pt'><o:p>&nbsp;</o:p></span></font></p>

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