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Subject: RE: Intranet
Date: Mon, 28 Jan 2008 16:38:04 -0700
Message-ID: <BB375AF679D4A34E9CA8DFA650E2B04E07FB50B4@onstor-exch02.onstor.net>
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Thread-Topic: Intranet
Thread-Index: Achh/W12YVfyOZFuT2anqvgd0dF4jwAABgsgAAFKryAAAH7kMA==
References: <F11B4FE2-14E3-4C50-8CA2-EEA14DD43EC5@onstor.com> <BB375AF679D4A34E9CA8DFA650E2B04E07FB4FCA@onstor-exch02.onstor.net> 
From: "Brian Baker" <IMCEAEX-_O=ONSTOR_OU=FIRST+20ADMINISTRATIVE+20GROUP_CN=RECIPIENTS_CN=BRIAN+2EBAKER@onstor.com>
To: "Brian Baker" <brian.baker@onstor.com>,
	"Jean-Paul Junod" <jeanpaul.junod@onstor.com>,
	"Ian Brown" <ian.brown@onstor.com>,
	"Eric Barrett" <eric.barrett@onstor.com>,
	"Trung Truong" <ttruong@onstor.com>
Cc: "Danqing Jin" <danqing.jin@onstor.com>,
	"Rich LaReau" <rich.lareau@onstor.com>,
	"Rex Yuan" <rex.yuan@onstor.com>,
	"Raghu Murthy" <raghu.murthy@onstor.com>,
	"Caeli Collins" <caeli.collins@onstor.com>,
	"dl-cstech" <dl-cstech@onstor.com>

A restart of controller A resolved the issue. Access was restored at =
3:10pm.
We are working on getting these volumes moved off of dothill storage. =
Volumes don't like to failover properly when a controller goes down.
ETA is mid February on the storage movement.=20
If the Intranet is unavailable you can reach the helpdesk directly with =
this link: http://helpdesk.onstor.net




From: Brian Baker=20
Sent: Monday, January 28, 2008 3:14 PM
To: Jean-Paul Junod; Ian Brown; Eric Barrett; Trung Truong
Cc: Danqing Jin; Rich LaReau; Rex Yuan; Raghu Murthy; Caeli Collins; =
dl-cstech
Subject: RE: Intranet

Looks like a failed controller in our dothill pantera array. Volumes did =
not fail over properly.=20
Attempting a restart of controller A. Waiting.
=A0

From: Jean-Paul Junod=20
Sent: Monday, January 28, 2008 2:33 PM
To: Ian Brown; Eric Barrett; Brian Baker; Trung Truong
Cc: Danqing Jin; Rich LaReau; Rex Yuan; Raghu Murthy; Caeli Collins; =
dl-cstech
Subject: RE: Intranet

Ports 21, 80 and 139 are open on 10.0.0.113 which is weird...

________________________________________
From: Ian Brown [mailto:ian.brown@onstor.com]=20
Sent: Monday, January 28, 2008 2:31 PM
To: Eric Barrett; Brian Baker; Trung Truong
Cc: Danqing Jin; Rich LaReau; Rex Yuan; Raghu Murthy; Caeli Collins; =
dl-cstech
Subject: Re: Intranet

Can't open a ticket -- intranet.onstor.net is down, and brian and trung =
are not in their office to talk to



On Jan 28, 2008, at 2:15 PM, Eric Barrett wrote:

It's on the same cluster as the 'mightydog' virtual server but it's not =
the same vsvr.=A0 Ian is opening a ticket for IT to investigate.

_____________________________________________=20
From: =A0 Danqing Jin=A0=20
Sent:=A0=A0 Monday, January 28, 2008 2:14 PM=20
To:=A0=A0=A0=A0 Rich LaReau; Rex Yuan; Raghu Murthy; Caeli Collins=20
Cc:=A0=A0=A0=A0 dl-cstech; Brian Baker=20
Subject:=A0=A0=A0=A0=A0=A0=A0 RE: Intranet=20
Yes, I had the same problem accessing customer data under /n/dw/.=20
_____________________________________________=20
From: =A0 Rich LaReau=A0=20
Sent:=A0=A0 Monday, January 28, 2008 2:12 PM=20
To:=A0=A0=A0=A0 Rex Yuan; Raghu Murthy; Caeli Collins=20
Cc:=A0=A0=A0=A0 dl-cstech; Brian Baker=20
Subject:=A0=A0=A0=A0=A0=A0=A0 RE: Intranet=20

Is this a Mightydog mount?=20
_____________________________________________=20
From: =A0 Rex Yuan=A0=20
Sent:=A0=A0 Monday, January 28, 2008 2:10 PM=20
To:=A0=A0=A0=A0 Raghu Murthy; Rich LaReau; Caeli Collins=20
Cc:=A0=A0=A0=A0 dl-Customer-Engineering=20
Subject:=A0=A0=A0=A0=A0=A0=A0 RE: Intranet=20
Same here.=20
_____________________________________________=20
From: =A0 Raghu Murthy=A0=20
Sent:=A0=A0 Monday, January 28, 2008 1:46 PM=20
To:=A0=A0=A0=A0 Raghu Murthy; Rich LaReau; Caeli Collins=20
Cc:=A0=A0=A0=A0 dl-Customer-Engineering=20
Subject:=A0=A0=A0=A0=A0=A0=A0 RE: Intranet=20
Sorry - I can log into beast - just cannot access /n/dw=20
=A0=20
_____________________________________________
From: Raghu Murthy
Sent: Monday, January 28, 2008 1:45 PM
To: Rich LaReau; Caeli Collins
Cc: dl-Customer-Engineering
Subject: RE: Intranet=20

I am having trouble accessing cs-web from the web and also logging into =
beast. Is it just me?=20
_____________________________________________
From: Rich LaReau
Sent: Monday, January 28, 2008 1:23 PM
To: Caeli Collins
Cc: dl-Customer-Engineering
Subject: RE: Intranet=20

Yes, me too.=20
_____________________________________________=20
From: =A0 Caeli Collins=A0=20
Sent:=A0=A0 Monday, January 28, 2008 1:21 PM=20
To:=A0=A0=A0=A0 dl-Customer-Engineering=20
Subject:=A0=A0=A0=A0=A0=A0=A0 Intranet=20
Anyone else having trouble getting to the intranet?=20
Caeli=20

