AF:
NF:0
PS:10
SRH:1
SFN:
DSR:
MID:<20080307111246.256532bb@ripper.onstor.net>
CFG:
PT:0
S:andy.sharp@onstor.com
RQ:
SSV:onstor-exch02.onstor.net
NSV:
SSH:
R:<john.culp@onstor.com>,<jhernandez@css.glasshouse.com>,<dl-cstech@onstor.com>
MAID:1
X-Sylpheed-Privacy-System:
X-Sylpheed-Sign:0
SCF:#mh/Mailbox/sent
RMID:#imap/andys@onstor.net@onstor-exch02.onstor.net/INBOX	0	BB375AF679D4A34E9CA8DFA650E2B04E08C0F0DA@onstor-exch02.onstor.net
X-Sylpheed-End-Special-Headers: 1
Date: Fri, 7 Mar 2008 11:13:09 -0800
From: Andrew Sharp <andy.sharp@onstor.com>
To: "John Culp" <john.culp@onstor.com>
Cc: "Jairo Hernandez (Glasshouse)" <jhernandez@css.glasshouse.com>,
 "dl-cstech" <dl-cstech@onstor.com>
Subject: Re: case 7098--[Calpine Houston--setup FQDN in email alert]
Message-ID: <20080307111309.6e20e390@ripper.onstor.net>
In-Reply-To: <BB375AF679D4A34E9CA8DFA650E2B04E08C0F0DA@onstor-exch02.onstor.net>
References: <200803071559.m27Fxog03468@mailhost-rtp.css.glasshouse.com>
	<BB375AF679D4A34E9CA8DFA650E2B04E08C0F0DA@onstor-exch02.onstor.net>
Organization: Onstor
X-Mailer: Sylpheed-Claws 2.6.0 (GTK+ 2.8.20; x86_64-pc-linux-gnu)
Mime-Version: 1.0
Content-Type: text/plain; charset=US-ASCII
Content-Transfer-Encoding: 7bit

And in any case, all such spam filter systems can be adjusted in
various ways, like setting certain senders as "trusted", turning down
the FQDN rejection rule, and so on.  That would be better than
reconfiguring the bobcat from scratch.

Cheers,

a


On Fri, 7 Mar 2008 08:14:28 -0800 "John Culp" <john.culp@onstor.com>
wrote:

> Jairo,
>  
> The issue is on the customer side.  The customer set my email address
> as the mail to for Autosupport and I received several emails with no
> issue. The email address was a FQDN address.  I am not sure what else
> can be done, it is the InfoCrossing mail server not allowing the
> email, not the Calpine mail servers.  Calpine email servers send the
> mail with no issues.  The person that opened the case is a contractor
> for the outsourcing company.  
> 
> John Culp 
> 940-239-7489 Office 
> 972-523-4287 Cell 
> john.culp@onstor.com 
> 
>  
> 
> ________________________________
> 
> From: Jairo Hernandez (Glasshouse) 
> Sent: Friday, March 07, 2008 10:00 AM
> To: dl-cstech
> Subject: case 7098--[Calpine Houston--setup FQDN in email alert]
> 
> 
> 
> Hey guys,
> 
>  
> 
> System is running 3.1.0.13 as a single node.
> 
>  
> 
> Customer called in and states email alerts at filer level are being
> filtered by their windows exchange server and classified into
> spam(dropped) because the Ontsor box does not have a FQDN.
> 
>  
> 
> Will this require reconfiguring  the entire cluster from scratch to
> change its name?
> 
>  
> 
> Or is there a way to modify this in the sendmail file?
> 
> Anyone know where the sendmail file is located?
> 
>  
> 
> There production deadline will not be met until this FQDN is setup.
> 
>  
> 
> Thanks,
> 
>  
> 
> jairo
> 
