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Date: Wed, 2 Jul 2008 19:47:38 -0700
From: Andrew Sharp <andy.sharp@onstor.com>
To: "Sandrine Boulanger" <sandrine.boulanger@onstor.com>
Cc: "Rick Hollenbeck (Glasshouse)" <rhollenbeck@css.glasshouse.com>, "Caeli
 Collins" <caeli.collins@onstor.com>, "Rich LaReau"
 <rich.lareau@onstor.com>, "Jairo Hernandez (Glasshouse)"
 <jhernandez@css.glasshouse.com>, "dl-cstech" <dl-cstech@onstor.com>
Subject: Re: case 8408--[British Energy--No autosupport email for downed
 node]
Message-ID: <20080702194738.27664971@ripper.onstor.net>
In-Reply-To: <BB375AF679D4A34E9CA8DFA650E2B04E0ABCF1CD@onstor-exch02.onstor.net>
References: <200807022307.m62N7ag15473@mailhost-rtp.css.glasshouse.com>
	<BB375AF679D4A34E9CA8DFA650E2B04E0ABCF10D@onstor-exch02.onstor.net>
	<BB375AF679D4A34E9CA8DFA650E2B04E0ABCF1C2@onstor-exch02.onstor.net>
	<004b01c8dcb5$eebaa5e0$66417e0a@cssltrhollenbeck>
	<BB375AF679D4A34E9CA8DFA650E2B04E0ABCF1CD@onstor-exch02.onstor.net>
Organization: Onstor
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SNMP is the real deal and is what a true enterprise level IT
professional would use.  autosupport email is ... well ... we've had
customers ask for such a thing so it was implemented.  'nuf said.


On Wed, 2 Jul 2008 19:42:17 -0700 "Sandrine Boulanger"
<sandrine.boulanger@onstor.com> wrote:

> Because there are many more things you can monitor with snmp MIBS than
> what autosupport does :-)
> 
>  
> 
> ________________________________
> 
> From: Rick Hollenbeck (Glasshouse) 
> Sent: Wednesday, July 02, 2008 7:39 PM
> To: Caeli Collins; Rich LaReau; Jairo Hernandez (Glasshouse);
> dl-cstech Subject: RE: case 8408--[British Energy--No autosupport
> email for downed node]
> 
>  
> 
> Now I'm confused - if it sends out an email when an event occurs why
> are so many people trying to integrate snmp monitoring with ONStor
> MIBS for monitoring?
> 
>  
> 
> Richard B. Hollenbeck | Systems Support Engineer
> 
> Main: 800-328-7739 | Office: 919 767-5811
> 
>  
> 
> This email and any files transmitted with it are confidential and
> intended solely for the use of the individual or entity to whom they
> are addressed. 
> 
> If you have received this email in error please notify the system
> manager. This message contains confidential information and is
> intended only for 
> 
> the individual named. If you are not the named addressee you should
> not disseminate, distribute or copy this e-mail.
> 
>  
> 
> ________________________________
> 
> From: Caeli Collins [mailto:caeli.collins@onstor.com] 
> Sent: Wednesday, July 02, 2008 10:34 PM
> To: Rich LaReau; Jairo Hernandez (Glasshouse); dl-cstech
> Subject: RE: case 8408--[British Energy--No autosupport email for
> downed node]
> 
>  
> 
> yes it does - check the SAG for what it will send emails on
> 
>  
> 
> Caeli 
> 
>  
> 
>  
> 
> ________________________________
> 
> From: Rich LaReau 
> Sent: Wednesday, July 02, 2008 16:24
> To: Jairo Hernandez (Glasshouse); dl-cstech
> Subject: RE: case 8408--[British Energy--No autosupport email for
> downed node]
> 
>  
> 
> Does autosupport send email alerts when an event occurs?  I thought it
> only sent out regular scheduled reports... 8 AM every day by this
> config here. 
> 
>  
> 
> Rich
> 
>  
> 
> ________________________________
> 
> From: Jairo Hernandez (Glasshouse) 
> Sent: Wednesday, July 02, 2008 4:08 PM
> To: dl-cstech
> Subject: case 8408--[British Energy--No autosupport email for downed
> node]
> 
> Hello,
> 
>  
> 
> Filer is running 3.1.0.17 with no live data.
> 
>  
> 
> If customer pulls power cord should it generate an email alert?
> 
> What if the power supply starts giving error messages like this one?
> 
>  
> 
> 
> Jun 12 13:42:28 bwdcnas02 : 0:0:cm:WARNING: CM: Problem detected on
> power supply #1. Check power input.
> 
>  
> 
> <nfxshCmd cmd="autosupport show config" rc='0'>
> 
> Auto Support configuration
> 
> --------------------------
> 
> Auto Support State: Enabled
> 
> Auto Support TO address: dlimdbwdsmart@british-energy.com
> 
> Auto Support NOTETO address: --Not-Set--
> 
> Auto Support FROM address: bwdcnas01@british-energy.com
> 
> Auto Support MAIL SERVER: 151.180.44.37
> 
> Auto Support Schedule:
> 
>                min  : 0 
> 
>                hour : 8 
> 
>                mday : *
> 
>                month: *
> 
>                wday : *
> 
>  
> 
> What else can we check on our side to troubleshoot why customer is not
> receiving either type of these two email alerts.
> 
>  
> 
> Customer states generating reports work fine from both nodes.
> 
>  
> 
> Please let me know if this requires a defect for investigation?
> 
>  
> 
> Thanks,
> 
>  
> 
> jairo
> 
