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Date: Sat, 19 Jul 2008 14:56:55 -0700
From: Andrew Sharp <andy.sharp@onstor.com>
To: "Bill Duffy" <bill.duffy@onstor.com>
Cc: "Manohar Divate" <manohar.divate@onstor.com>, "Paul Hammer"
 <paul.hammer@onstor.com>, "Caeli Collins" <caeli.collins@onstor.com>,
 "dl-Cougar Core Team" <dl-CougarCore@onstor.com>, "Vikas Saini"
 <vikas.saini@onstor.com>, "Raj Kumar" <raj.kumar@onstor.com>, "Joachim
 Thiessen" <joachim.thiessen@onstor.com>, "Chris Vandever"
 <chris.vandever@onstor.com>
Subject: Re: Lehman Install
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Bill,

Thanks for this report.  Very clear and concise, very helpful.  And
nice work, too, managing the customer situation.  ~:^)

Cheers,

a

On Sat, 19 Jul 2008 13:17:45 -0700 "Bill Duffy" <bill.duffy@onstor.com>
wrote:

> The Lehman install was also an eval so things needed to be handled
> carefully and make it look as clean as possible.
> The good news is the customer liked the new look and the cabling in
> the back.
> 
> The only NEW issue I ran into was the mac address not set so I had a
> vol_mgmt_0. With a customer standing there I just pressed on. Yes
> we'll have to get back in there and fix it but that moment was not
> the time.
> 
> I just want to make something clear, the issues I've seen in the field
> have to be easily reproduced in a lab since we're starting to see a
> pattern.
> 
> 
> Things I ran into, but we've seen these before....
>  
> NTP- I had an ntp server but it took a reboot to get it to latch on. 
>      SiByte Watchdog in danger of initiating system reset came up on
> the second blade
> 
> Ping- on SC1 showed packet loss.
> 
> WebUI times out on first blade but works fine on second. Rebooting
> first blade fixed the issue.
> 
> Luns show zero size
> 
> Luns not usable on second blade scsi disc lun all and lun rescan fixed
> that issue.
> 
> 
> So to the customer this looked like no big deal a few scsi discovers
> and a few reboots and we were ok.
> 
> If I could get the work around for the missing serial number (seep and
> add the serial numbers on the label) that would be great as I'll
> probably be back there in the next 2 weeks for some perf testing.
