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Date: Sat, 19 Jul 2008 15:02:43 -0700
From: Andrew Sharp <andy.sharp@onstor.com>
To: "John Keiffer" <john.keiffer@onstor.com>
Cc: "Doug Cook" <doug.cook@onstor.com>, "Ian Brown" <ian.brown@onstor.com>
Subject: Re: problem with system get all -c
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OK, cool.

On Fri, 18 Jul 2008 19:17:23 -0700 "John Keiffer"
<john.keiffer@onstor.com> wrote:

> Andy,
> 
> The elogs did get uploaded to the DW. We deleted the messages.0 file
> as it seemed overly large and probably didn't have any info from
> today. The syslogs would have to be gotten on Monday.
> 
> -John
> 
> -----Original Message-----
> From: Andy Sharp 
> Sent: Friday, July 18, 2008 4:08 PM
> To: Doug Cook
> Cc: John Keiffer; Ian Brown
> Subject: Re: problem with system get all -c
> 
> Try not to take a swing at me when I ask, but any possibility of
> getting the /var/log/messages and /var/log/onstor/messages files from
> that time?  If system get all is bombing, then you would have to use
> scp or something like that.
> 
> On Fri, 18 Jul 2008 19:02:48 -0400 "Doug Cook" <doug.cook@onstor.com>
> wrote:
> 
> > I have the recordrd WebEx session and will be uploading it tomorrow.
> > 
> > DC
> > 
> > Sent from my wireless.
> > 
> > -----Original Message-----
> > From: Andrew Sharp <andy.sharp@onstor.com>
> > Sent: Friday, July 18, 2008 6:42 PM
> > To: John Keiffer <john.keiffer@onstor.com>
> > Cc: Ian Brown <ian.brown@onstor.com>; Doug Cook
> > <doug.cook@onstor.com> Subject: Re: problem with system get all -c
> > 
> > It would be helpful to know why it failed, what was the error
> > message, if any.  This information may be very hard to come by,
> > unfortunately. In beta, if an upload times out, there is no error
> > message to tell you that, unfortunately that capability didn't make
> > in until the GA release.  I think there is a 20 minute timeout, so
> > if it took longer than that, it will fail.
> > 
> > All uploaded files are gzipped first.
> > 
> > Cheers,
> > 
> > a
> > 
> > On Fri, 18 Jul 2008 12:20:17 -0700 "John Keiffer"
> > <john.keiffer@onstor.com> wrote:
> > 
> > > Doug was trying to upload a system get all to case 8511 for the
> > > Community Connect Beta site, but it failed to upload the syslog.
> > > 
> > >  
> > > 
> > > /var/log/messages was about 30 megs
> > > 
> > >  
> > > 
> > > /var/log/messages.0 was about 80 megs
> > > 
> > >  
> > > 
> > > Should this have been a problem? I will be filing a defect for
> > > this.
> > > 
> > >  
> > > 
> > > Thank you,
> > > 
> > > John Keiffer
> > > 
> > >  
> > > 
> > >  
> > > 
