AF:
NF:0
PS:10
SRH:1
SFN:
DSR:
MID:<20070321102729.7a7f1893@ripper.onstor.net>
CFG:
PT:0
S:andy.sharp@onstor.com
RQ:
SSV:onstor-exch02.onstor.net
NSV:
SSH:
R:<charissa.willard@onstor.com>
MAID:1
X-Sylpheed-Privacy-System:
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SCF:#mh/Mailbox/sent
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Date: Wed, 21 Mar 2007 10:28:10 -0700
From: Andrew Sharp <andy.sharp@onstor.com>
To: "Charissa Willard" <charissa.willard@onstor.com>
Subject: Re: Slow web gui
Message-ID: <20070321102810.59e13d9b@ripper.onstor.net>
In-Reply-To: <BB375AF679D4A34E9CA8DFA650E2B04E02F1219F@onstor-exch02.onstor.net>
References: <BB375AF679D4A34E9CA8DFA650E2B04E02F12109@onstor-exch02.onstor.net>
	<BB375AF679D4A34E9CA8DFA650E2B04E02F1219F@onstor-exch02.onstor.net>
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You probably also want to ask for data on the client hardware.  What
processor and speed, what memory, etc.  Since the javascript runs
interpreted on the client browser, an old laptop might be quite slow.

Cheers,

a


On Wed, 21 Mar 2007 10:06:59 -0700 "Charissa Willard"
<charissa.willard@onstor.com> wrote:

> Rich,
> 
> We are currently looking into performance issues regarding the web ui.
> It would help if we could get specific information about the
> customer's environment such as:
> 
> 1.)	What browser and browser version are they using
> 2.)	What's the security level set for the browser (For IE -
> high, medium or low)
> 3.)	Is 128-bit encryption set
> 4.)	Are all web ui pages slow or just the vsvr and volume
> pages 5.)	Is it a clustered environment
> 6.)	Is the slowness consistent or intermittent
> 7.)	Is the slowness experienced with regard to request/response
> times, image rendering times or both 
> 
> Elogs sent for all NAS Gateways at the time this slowness is
> experienced would help so we can see if there are any issues on the
> NAS Gateways. The web ui uses the sscccc daemon which is a wrapper
> around the cli code, so if there are any issues on the NAS Gateway it
> would be evident in the web ui.
> 
> The web ui uses SSL for communication which uses port 443. It would
> also help to get a dump of traffic on that port for further analysis. 
> 
> Thanks,
> Charissa
> 
> _____________________________________________
> From: Rich LaReau 
> Sent: Wednesday, March 21, 2007 9:10 AM
> To: dl-cstech
> Subject: Slow web gui
> 
> Is there any information we have on how or why the web gui interface
> would run extremely slowly?  Several tens of seconds to refresh any
> window, but eventually it comes up.  The NCM on the same network seems
> to run fine.  Does the refresh depend on the number of objects that
> are defined on the system?  This customer's site has several vsvrs and
> dozens of volumes and shares on each one.
> 
> Thanks,
> Rich
> 
