AF:
NF:0
PS:10
SRH:1
SFN:
DSR:
MID:<20080731170638.637b64fc@ripper.onstor.net>
CFG:
PT:0
S:andy.sharp@onstor.com
RQ:
SSV:onstor-exch02.onstor.net
NSV:
SSH:
R:<rendell.fong@onstor.com>
MAID:1
X-Sylpheed-Privacy-System:
X-Sylpheed-Sign:0
SCF:#mh/Mailbox/sent
RMID:#imap/andys@onstor.net@onstor-exch02.onstor.net/INBOX	0	WEBMAILD3yiYvx0X62k000036bf@mail.onstor.com
X-Sylpheed-End-Special-Headers: 1
Date: Thu, 31 Jul 2008 17:07:00 -0700
From: Andrew Sharp <andy.sharp@onstor.com>
To: Rendell Fong <rendell.fong@onstor.com>
Subject: Re: Defect  SGA will fail if proxy settings are used in EMRS
 TED00024967
Message-ID: <20080731170700.3a83e859@ripper.onstor.net>
In-Reply-To: <WEBMAILD3yiYvx0X62k000036bf@mail.onstor.com>
References: <WEBMAILD3yiYvx0X62k000036bf@mail.onstor.com>
Organization: Onstor
X-Mailer: Sylpheed-Claws 2.6.0 (GTK+ 2.8.20; x86_64-pc-linux-gnu)
Mime-Version: 1.0
Content-Type: text/plain; charset=US-ASCII
Content-Transfer-Encoding: 7bit

This most likely WAD, and they just have to wait for the earlier bogus
session to time out and go away.

On 31 Jul 2008 16:41:18 -0700 <john.keiffer@onstor.com> wrote:

> Area_of_problem: SW-System
> Headline: SGA will fail if proxy settings are used in EMRS
> id: TED00024967
> Note_Entry: 
> 
> If an invalid case number is used (ie the serial number gets rejected
> by salesforce or whatever), socat must not be cleaned up propperly.
> Because susiquent SGA attempts will fail with Network error messages.
> Maybe it can also happen if SGA is terminated permaturely like with
> conrtol C... We are just hypothisising, but we think we are correct.
> 
> Also changed problem area and assigned Rendell (with his permission).
> 
> 
> Project: 
> Severity: 2-Major
> State: Reviewed
> Submitter: jkeiffer
> Release_Project: Cougar
> 
> 
