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Date: Tue, 9 Sep 2008 20:34:25 -0700
From: Andrew Sharp <andy.sharp@onstor.com>
To: "Ed Kwan" <ed.kwan@onstor.com>
Subject: Re: the power of escalation
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Yes, mightydog is a customer.

On Tue, 9 Sep 2008 19:27:26 -0700 "Ed Kwan" <ed.kwan@onstor.com> wrote:

> Escalations are customer driven.  These are not reported by customers.
> Sounds like we should increase the priority from p3 to p2/p1.  Send it
> back to Triage?
> 
> > -----Original Message-----
> > From: Andy Sharp
> > Sent: Tuesday, September 09, 2008 6:06 PM
> > To: Ed Kwan
> > Subject: the power of escalation
> > 
> > Hi Ed,
> > 
> > I don't have the power.  To escalate.  I'm not even sure I should
> > escalate.  But I talked to Rich and he seemed to think that was the
> > right thing to do.
> > 
> > Bugz
> > 
> > TED00025253 Onstor - 9482 - cluster_lookup_sess: fail to open sess
> > for
> app
> > clusterrpc
> > 
> > TED00023471 [Cougar] repeating cluster error message on g10r10
> > 
> > The first is dupe'd to the second.  It's a serious bug that needs
> > attention from Dev ~now~.  The second is P3/Kegg, ie., it's
> > invisible, as well as being marked MI with no chance of that info
> > ever being obtained, not from QA and certainly not from Mightydog.
> > 
> > So my question is, what's the procedure to make this go from
> > forgotten footnote to mega-important-look-at-me-now bug?
> > Escalation?  Or change the priority/target for the second bug?  Or?
> > 
> > Cheers,
> > 
> > a
> > 
> > PS Can you think of a good place for me to get some brake pads for
> > the Schturmvagon?
