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Date: Wed, 15 Oct 2008 11:01:33 -0700
From: Andrew Sharp <andy.sharp@onstor.com>
To: "Joe Fuller" <joe.fuller@onstor.com>
Cc: "Brian Stark" <brian.stark@onstor.com>, "Paul Negus"
 <paul.negus@onstor.com>, "Eugene Rosario" <eugene.rosario@onstor.com>
Subject: Re: Cougar Stop Ship
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Hi Joe,

The issue was the same as for these "new" Wintec cards, the UNIGEN
cards don't ID themselves, so their product strings and codes had to be
put into the kernel so it could boot off them.  That mod was part of
the original 4.0.0 release.

Cheers,

a

On Wed, 15 Oct 2008 10:10:43 -0700 "Joe Fuller" <joe.fuller@onstor.com>
wrote:

> Hi Andy,
> 
>  
> 
> We are working on testing the Unigen compactflash again for
> Production. Is it possible for you to give me a brief on what was the
> issue and what was the fix?
> 
>  
> 
> Thanks,
> 
> Joe Fuller
> 
>  
> 
> ________________________________
> 
> From: Brian Stark 
> Sent: Monday, October 13, 2008 6:26 PM
> To: Paul Negus
> Cc: Joe Fuller; Eugene Rosario
> Subject: RE: Cougar Stop Ship
> 
>  
> 
> Paul,
> 
>  
> 
> I just got off the phone with Andy and think that adding the Unigens
> back to the AVL is the way to go.  I have some 1GB Unigens in
> Pleasanton that can be used if you can't find new ones, although
> these have been sitting in the lab for several months.  
> 
>  
> 
> Andy is going to check the fix for the Wintec issue into the dev
> branch and then we have the option of including the fix in 4.0.1 or
> in a patch. The fix is straightforward, but as you mentioned, it will
> have a small test impact.  At this point, I think the patch is the
> way to go so that we don't further delay 4.0.1, but that assumes you
> can get Unigens.
> 
>  
> 
> Let me know what you guys find with the Unigens and then we can
> further discuss where the Wintec fix goes.
> 
>  
> 
>  
> 
> Thanks,
> 
> Brian
> 
>  
> 
>  
> 
> ________________________________
> 
> From: Paul Negus 
> Sent: Monday, October 13, 2008 4:06 PM
> To: Brian Stark
> Cc: Joe Fuller; Eugene Rosario
> Subject: Cougar Stop Ship
> Importance: High
> 
>  
> 
> Brian,
> 
>  
> 
> We have a stop ship in place on Cougar for a Compact Flash issue that
> we need your input on urgently.
> 
>  
> 
> You can see from the email thread below that Wintec made a change that
> they assumed nobody would realize.   Unfortunately this has resulted
> in a kernel panic and failure to boot from this revised device.
> 
>  
> 
> We do not believe that we can send anymore units out to the field
> until we have this resolved.  Wintec have said that they will not be
> setting this id in their products going forward.
> 
>  
> 
> Andy Sharp and Larry both stated on Friday that we can switch to
> Unigen parts.  Under MCO 00273 we disqualified the Unigen parts for a
> performance issue with cougar that were stated as being addressed
> later. We have not amended that MCO so Unigen are currently not on
> the avl.
> 
>  
> 
> Andy has also stated that he can change our software to recognize the
> Wintec part but I do not know when that will be ready and tested so
> that we can use it.
> 
>  
> 
> We have a few options that I can see:
> 
>  
> 
> 1.	Ask Wintec to reprogram the devices that we have in house so
> that our software can recognize it.  The worse case situation if a
> unit crashes with the old version of the CF and the CF card gets
> corrupted then there is no way to recover that system in the field
> and the system would require a mandatory software upgrade which all
> leads to a big customer sat negative.
> 2.	Re-institute the Unigen parts on the avl.  We do not have
> these in stock at present but are looking at what the lead-time would
> be. 3.	Change our software.  This has been stated as a simple
> fix but would require testing to validate, so far an unknown time
> frame.
> 
>  
> 
> At present I see switching to unigen parts as being the fastest way
> to a resolution but we need you take on the situation to help move us
> forward.
> 
>  
> 
> Paul
> 
>  
> 
>  
> 
>  
> 
>  
> 
>  
> 
> From: Eric Epding -OEM [mailto:oem_erice@wintecind.com] 
> Sent: Friday, October 10, 2008 12:04 PM
> To: Joe Fuller
> Cc: Felix Chen - ENG; Matthew Gallagher
> Subject: RE: 1GB compactflash W7CF010G1XA-HOP5
> 
>  
> 
> Hi Joe, We did do a change. Can you just change your software to
> recognize the new ID info? All else  from an IC point of view is the
> same. And of course if there was a change there that would be a PCN
> issue.
> 
> Thanks,
> 
> Eric
> 
>  
> 
>  
> 
> ________________________________
> 
> From: Joe Fuller [mailto:joe.fuller@onstor.com] 
> Sent: Friday, October 10, 2008 10:08 AM
> To: Eric Epding -OEM
> Cc: Felix Chen - ENG; Matthew Gallagher
> Subject: RE: 1GB compactflash W7CF010G1XA-HOP5
> 
> This is what we found.
> 
>  
> 
> Good card read:
> 
> Product Name:   Wintec Industries CF 1GB
> Identification: manf_id: 0x000a card_id: 0x0000
> 
>  
> 
> Failed card read:
> 
> Product Name:   Wintec Model1
> Identification: manf_id: 0x0000 card_id: 0x0000
> 
>  
> 
>  
> 
> ________________________________
> 
> From: Eric Epding -OEM [mailto:oem_erice@wintecind.com] 
> Sent: Friday, October 10, 2008 10:00 AM
> To: Joe Fuller
> Cc: Felix Chen - ENG; Matthew Gallagher
> Subject: RE: 1GB compactflash W7CF010G1XA-HOP5
> 
>  
> 
> Hi Joe,  We have been shipping the 1GB CF for about two years..no
> problems.
> 
>  
> 
> Felex , Have we changed in thing ?? Manufacture ID code changed
> recently??
> 
> Thanks,
> 
> Eric
> 
>  
> 
> ________________________________
> 
> From: Joe Fuller [mailto:joe.fuller@onstor.com] 
> Sent: Friday, October 10, 2008 8:47 AM
> To: Eric Epding -OEM
> Subject: 1GB compactflash W7CF010G1XA-HOP5
> 
> Hi Eric,
> 
> Did Wintec make a change in this part recently?
> 
> We have been using it for a few months now with no problem. But
> recently they fail due to our software not recognizing the manuf_id.
> Has the manuf_id of this part changed?
> 
> Thanks,
> 
> Joe fuller
> 
>  
> 
