AF:
NF:0
PS:10
SRH:1
SFN:
DSR:
MID:<20081104094853.43f76040@ripper.onstor.net>
CFG:
PT:0
S:andy.sharp@onstor.com
RQ:
SSV:exch1.onstor.net
NSV:
SSH:
R:<archana.Shanmugasundaram@onstor.com>,<ed.kwan@onstor.com>
MAID:1
X-Sylpheed-Privacy-System:
X-Sylpheed-Sign:0
SCF:#mh/Mailbox/sent
RMID:#imap/andys@onstor.net@exch1.onstor.net/INBOX	0	2779531E7C760D4491C96305019FEEB5175BFDE16A@exch1.onstor.net
X-Sylpheed-End-Special-Headers: 1
Date: Tue, 4 Nov 2008 09:49:12 -0800
From: Andrew Sharp <andy.sharp@onstor.com>
To: Archana Shanmugasundaram <archana.Shanmugasundaram@onstor.com>
Cc: Ed Kwan <ed.kwan@onstor.com>
Subject: Re: Defect  Yes TED00025590 [Sybase 9998] BSD crash again Sybase
Message-ID: <20081104094912.6241a9d1@ripper.onstor.net>
In-Reply-To: <2779531E7C760D4491C96305019FEEB5175BFDE16A@exch1.onstor.net>
References: <ONSTOR-EXCH01p3sJWG00005623@onstor-exch01.onstor.net>
	<2779531E7C760D4491C96305019FEEB5175BFDE16A@exch1.onstor.net>
Organization: Onstor
X-Mailer: Sylpheed-Claws 2.6.0 (GTK+ 2.8.20; x86_64-pc-linux-gnu)
Mime-Version: 1.0
Content-Type: text/plain; charset=US-ASCII
Content-Transfer-Encoding: 7bit

Howdy,

There is really probably no opportunity for this, as the crash itself
will probably wipe out most of the useful information.  Most BSD
crashes are due to running out of memory, which is caused by a couple
of things, #1 being daemons of ours that allocate too much memory
because of memory leaks.  The latest release has fixed literally dozens
of such bugs.  Customer should upgrade to the latest release in almost
all cases.

CC'ing Ed because this is probably an escalation situation.

Cheers,

a

On Tue, 4 Nov 2008 05:42:38 -0800 Archana Shanmugasundaram
<archana.Shanmugasundaram@onstor.com> wrote:

> Hi Andy,
> 
> BSD crash occured twice and no useful information could be gathered
> from the crash files. Could we make any changes to the code/conf file
> to track the cause for the crash?
> 
> Regards,
> Archana
> ________________________________________
> From: Xian Hong
> Sent: Monday, November 03, 2008 7:02 AM
> To: dl-Escalation
> Cc: Archana Shanmugasundaram; Andy Sharp; Xian Hong
> Subject: Defect  Yes TED00025590 [Sybase 9998] BSD crash again Sybase
> 
> company_name: Sybase
> id: TED00025590
> Headline: [Sybase 9998] BSD crash again
> State: More_Info
> Note_Entry: Since there are two BSD crash and no useful information
> logged, is it possible to run a script at the background in the BSD
> to collect useful information? Then we can gather enough information
> for analysis in case BSD crash again.
> 
> Thanks
> Hong
> Release_Project: 3.1.1.1