AF:
NF:0
PS:10
SRH:1
SFN:
DSR:
MID:
CFG:
PT:0
S:andy.sharp@onstor.com
RQ:
SSV:exch1.onstor.net
NSV:
SSH:
R:<fredm@css.glasshouse.com>,<dl-cstech@onstor.com>
MAID:1
X-Sylpheed-Privacy-System:
X-Sylpheed-Sign:0
SCF:#mh/Mailbox/sent
RMID:#imap/andys@onstor.net@exch1.onstor.net/INBOX	0	1F20944A41C14280A74AD044C39714D9@lab.css.glasshouse.com
X-Sylpheed-End-Special-Headers: 1
Date: Thu, 18 Dec 2008 10:13:06 -0800
From: Andrew Sharp <andy.sharp@onstor.com>
To: "Fred McFadden (Glasshouse)" <fredm@css.glasshouse.com>
Cc: dl-cstech <dl-cstech@onstor.com>
Subject: Re: autosupport (email) on Cougar/4.x
Message-ID: <20081218101306.5e6d2adf@ripper.onstor.net>
In-Reply-To: <1F20944A41C14280A74AD044C39714D9@lab.css.glasshouse.com>
References: <1F20944A41C14280A74AD044C39714D9@lab.css.glasshouse.com>
Organization: Onstor
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Yes, this is required on Cougar.

On Thu, 18 Dec 2008 10:10:12 -0800 "Fred McFadden (Glasshouse)"
<fredm@css.glasshouse.com> wrote:

> Customer states autosupport email not working.
> 
> When he runs autosupport generate report, an error about no route on
> the mgmt vsvr appears right after.
> 
> The mgmt vsvr's are not configured with ip address or route.
> Autosupport is configured.
> 
> Is this required on Cougar/4.x for autosupport to work?
> 
> Pluserver AG case 11199
> 
> Thanks
> Fred
> 
> ==================from the logs:
> Dec 10 10:54:58 onstor1 : 0:0:nfxsh:NOTICE: cmd[0]: autosupport
> generate report : status[0]
> Dec 10 10:55:00 onstor1 : 0:0:nfxsh:NOTICE: cmd[0]: autosupport show
> statistics : status[0]
> Dec 10 10:55:00 onstor1 : 1:0:ipm:ERROR: 24: ipm_ProcessMsg: 1136:
> vstack_selectSrcIP: Route lookup failed for vsid = 1 dst IP =
> 217.172.191.102,error : Error: Network unreachable.
> ========
> Dec 11 17:12:13 onstor1 : 0:0:nfxsh:NOTICE: cmd[3]: autosupport email
> server 172.16.10.38 : status[0]
> Dec 11 17:12:13 onstor1 : 0:0:nfxsh:NOTICE: cmd[4]: autosupport email
> to m.jenne@plusserver.de : status[0]
> Dec 11 17:12:13 onstor1 : 1:0:ipm:ERROR: 39: ipm_ProcessMsg: 1136:
> vstack_selectSrcIP: Route lookup failed for vsid = 1 dst IP =
> 172.16.10.38,error : Error: Network unreachable.
> ===================
> <nfxshCmd cmd="autosupport show config" rc='0'>
> Auto Support configuration
> --------------------------
> Auto Support State: Enabled
> Auto Support TO address: m.jenne@plusserver.de
> Auto Support NOTETO address: --Not-Set--
> Auto Support FROM address: m.jenne@plusserver.de
> Auto Support MAIL SERVER: 217.172.191.102
> Auto Support Schedule:
>                min  : 0 
>                hour : 10 
>                mday : *
>                month: *
>                wday : *
> 
> 
