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Date: Wed, 4 Mar 2009 14:37:09 -0800
From: Andrew Sharp <andy.sharp@onstor.com>
To: Rich LaReau <richard.lareau@onstor.com>
Cc: Brian Stark <brian.stark@onstor.com>, Caeli Collins
 <caeli.collins@onstor.com>, John Culp <john.culp@onstor.com>
Subject: Re: Infinium case 11580
Message-ID: <20090304143709.4b3df3c7@ripper.onstor.net>
In-Reply-To: <2779531E7C760D4491C96305019FEEB518521AC638@exch1.onstor.net>
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	<2779531E7C760D4491C96305019FEEB518521AC638@exch1.onstor.net>
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Definitely a hardware problem, either with the card itself of board:

The messages from the kernel while probing and setting up the pcmcia/CF:


Yenta TI: socket 0000:00:07.0, mfunc 0x00000022, devctl 0x60
irq 56: nobody cared (try booting with the "irqpoll" option)
Call Trace:
[<ffffffff82007170>] dump_stack+0x8/0x38
[<ffffffff82050580>] __report_bad_irq+0x40/0xd8
[<ffffffff820508a8>] note_interrupt+0x290/0x2d8
[<ffffffff8204f7d0>] __do_IRQ+0x140/0x160
[<ffffffff820011a4>] plat_irq_dispatch+0x1e4/0x1f0
[<ffffffff82001840>] ret_from_irq+0x0/0x4
[<ffffffff8202a4b8>] __do_softirq+0x78/0x140
[<ffffffff8202a610>] do_softirq+0x90/0x98
[<ffffffff82001840>] ret_from_irq+0x0/0x4
[<ffffffff8204fdf0>] setup_irq+0x178/0x2a0
[<ffffffff82050008>] request_irq+0xf0/0x110
[<ffffffff82189b4c>] yenta_probe_cb_irq+0x64/0x120
[<ffffffff8218a0dc>] ti12xx_override+0x15c/0x6b0
[<ffffffff8218b684>] yenta_probe+0x59c/0x6f0
[<ffffffff82138544>] pci_device_probe+0x84/0xa8
[<ffffffff82150084>] driver_probe_device+0xa4/0x220
[<ffffffff8215043c>] __driver_attach+0xfc/0x148
[<ffffffff8214ef58>] bus_for_each_dev+0x58/0xb8
[<ffffffff8214f49c>] bus_add_driver+0xb4/0x230
[<ffffffff82138770>] __pci_register_driver+0x58/0xb0
[<ffffffff822d46a8>] kernel_init+0xd0/0x2f8
[<ffffffff82003930>] kernel_thread_helper+0x10/0x18

handlers:
[<ffffffff8218b910>] (yenta_probe_handler+0x0/0x58)
Disabling IRQ #56

It's getting an interrupt that it shouldn't, and so disables it.  It
dumps stack at that point for diagnostic purposes.

This is similar to a problem an SE reported recently; apparently they
reseated the blade in question and the problem disappeared.  At least,
that's what I was told.  Since this system is a 3xxx, they obviously
can't reseat the blade.

Is it possibly that the CF riser can get jostled loose in shipment?  Or
is that silly and ridiculous?  I'm just throwing out ideas here.

Cheers,

a


On Wed, 4 Mar 2009 12:43:42 -0800 Rich LaReau
<richard.lareau@onstor.com> wrote:

> 
> At this point I think we've exhausted customer's patience, and will
> probably need to do the RMA regardless.   
> 
> Attached are the dmsg we got from the last boot-- was that what you
> needed?  We couldn't ever get a serial console to work.  
> 
> Let me know what you'd like me to do.
> 
> Rich
> 
> 
> -----Original Message-----
> From: Brian Stark 
> Sent: Wednesday, March 04, 2009 12:28 PM
> To: Rich LaReau; Caeli Collins; John Culp
> Cc: Andy Sharp
> Subject: Re: Infinium case 11580
> 
> I need to see the SSC console logs before we do an RMA.  Also, what
> CF slot is primary and which is secondary?  Have you tried booting
> without the suspect CF installed? 
> 
> Also, I'm copying Andy Sharp so that he can weigh in.
> 
> Note that we test both CF slots in Ops prior to shipment.
> 
> 
> 
> ----- Original Message -----
> From: Rich LaReau
> To: Brian Stark; Caeli Collins; John Culp
> Sent: Wed Mar 04 12:23:04 2009
> Subject: Infinium case 11580
> 
> 
> 
> Hi all,
> 
> We have an ongoing problem at Infinium in Chicago.  They needed to
> upgrade to resolve a problem, but we could not get the secondary
> flash to mount.  We shipped a new flash and when that one is used the
> system won't come up at all (even though we're still booting off the
> same, primary card!)  We tried several permutations, and I'll have
> some dmsg logs shortly.  In the meantime, I think we should RMA this
> unit and get him started fresh.  
> 
> System (3310 running 4.0.1.0)  is not in production, but customer is
> pretty upset.  The unit is in a remote data center, so has been hard
> to reach to get worked on.  
> 
> Fred is updating case and sending logs.  More to come.
> 
> Rich
