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Date: Wed, 2 Dec 2009 10:46:19 -0800
From: Andrew Sharp <andy.sharp@lsi.com>
To: "Stern, Larry E (Larry)" <Larry.Stern@lsi.com>
Subject: Re: Information on your ticket - HD0000001279158
Message-ID: <20091202104619.661e3e1e@ripper.onstor.net>
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Organization: LSI
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Hi Larry,

Thanks for the info.  Since this is a vendor issue the ticket can be
resolved.

Cheers,

a

On Wed, 2 Dec 2009 08:54:46 -0700 IT Service Management
<larry.stern@lsi.com> wrote:

> Andy,
> 
> I believe you are receiving one of  to 2 errors messages, either one
> containing a web dyn pro error, which is caused by accessing  the
> SAP My World portal with an uncertified browser, or one containing a
> message to please use IE when accessing the Self Review, which is
> issue due to the fact that the vendor providing the Self Review
> software does not certify any other browsers than IE and in order to
> provide an effective/efficient support model adhering to the company
> standard of IE and to avoid unknown issues with non certified
> browsers, LSI has chosen to not allow access with browsers other than
> IE.  At this time there is no solution to your specific problem , as
> both are vendor related.  If the above message is incorrect, please
> let me know and we can try to work further on your specific issue.  I
> will be resolving the ticket.
> 
> Regards,
>  
> Larry Stern 
> 
> LSI Corporation
> IT GBS Finance/Human Resources
> LVCC - Allentown, PA
> 610-712-6780
> Email: Larry.Stern@lsi.com
> 
> Ticket Details
> 
> Status: Assigned
> Summary: SAP Portal issue - not supported on other browser.
> Requester Name: Andy Sharp
> Description: It doesn't help, unfortunately.  I don't have any
> version of IE, and frankly, I shouldn't have to.  To my way of
> thinking, it's not acceptable for a vendor to sell us a web
> application that doesn't have some semblance of open system
> accessability, otherwise why bother to even make it a web
> application?  Why not just write a program for Windows?  If the
> latter isn't acceptable, then neither should the former.  In my
> opinion, we should have higher standards for our vendors.
> 
> I said in another email that I understand that my browser, be it
> Firefox, Safari or Chrome, might not work very well sometimes, but I
> shouldn't be denied access outright.
> 
> Thanks for listening,
> 
> a
> 
> 
> 
> 
> On Tue, 1 Dec 2009 12:31:52 -0700 RS-HRIC <hrbenefits@lsi.com> wrote:
> 
> > This is correct.  SuccessFactors does not support any other
> > browsers, other than IE.  You may use versions 6 or 8.
> > 
> > Hope this helps,
> > Brandy
> > HRIC
> > 
> > -----Original Message-----
> > From: Gauthier, Cathy
> > Sent: Tuesday, December 01, 2009 12:14 PM
> > To: RS-HRIC
> > Cc: Sharp, Andy; help
> > Subject: FW: self review refuses access unless using IE
> > 
> > Can you verify for Andy about the web browser requirement for 
> > accessing the self review. Cathy
> > 
> > -----Original Message-----
> > From: help
> > Sent: Tuesday, December 01, 2009 10:43 AM
> > To: Andrew Sharp
> > Cc: Gauthier, Cathy; Andrew Sharp
> > Subject: RE: self review refuses access unless using IE
> > 
> > Andrew
> > I'm entering a ticket for you to have HR verify . However, the
> > error your are getting is not imposed by LSI. This is a vendor
> > restriction from the company that designed the web portal. During
> > the time of the conversion of SAP a few weeks ago, I was told there
> > was no way around this error. The application was designed for IE
> > versions 7 or earlier only.
> > 
> > You can try using connect.agere.com from any web browser. The logon 
> > credentials are your network credentials. However, I do not know if 
> > this will work on a non-Windows based system. This has an IE6 
> > interface on the virtual desktop, which will allow you to access
> > the Portal.
> > 
> > Erica M. Callaghan
> > Remedy Knowledgebase:
> > http://prdrmdy:8080/rkm/access/login
> > Logon requires LDAP credentials
> > 
> > 
> > -----Original Message-----
> > From: Andrew Sharp [mailto:andy@absharp.com]
> > Sent: Tuesday, December 01, 2009 1:35 PM
> > To: help
> > Cc: Gauthier, Cathy; Andrew Sharp
> > Subject: self review refuses access unless using IE
> > 
> > I don't have Windows and I don't have Internet Explorer, therefore
> > I can't use IE.  Please remove the block that prevents other
> > browsers from accessing the self review section of the lsi insight
> > web page. Don't make me call the Justice Department.
> > 
> > TIA,
> > 
> > a
> > 
