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Date: Mon, 18 Jan 2010 11:11:05 -0800
From: Andrew Sharp <andy.sharp@lsi.com>
To: "Hardiman, Richard" <Richard.Hardiman@lsi.com>
Subject: Re: Expiration Reminder for 3PAR Maintenance SN 1001024
Message-ID: <20100118111105.27d9ccea@ripper.onstor.net>
In-Reply-To: <98BD48946A20FF48932378FFD26CE9057D832307@cosmail01.lsi.com>
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Hi Rich,

See if Monica can help out with this one.


On Mon, 18 Jan 2010 11:59:51 -0700 "Hardiman, Richard"
<Richard.Hardiman@lsi.com> wrote:

> Hey Guys,
> It looks like we need to renew the 3Par support fairly quick here.
> What is the next step to getting a PO for the renewal?
> Thanks.
> 
> 
> ________________________________
> From: Lisa Rayford [mailto:Lisa.Rayford@3PAR.com]
> Sent: Monday, January 18, 2010 10:40 AM
> To: Hardiman, Richard; Steve Crimi
> Cc: Currin, Shawn; Karl Swartz
> Subject: Expiration Reminder for 3PAR Maintenance SN 1001024
> 
> Dear Richard,
> 
> I wanted to remind you that your support services agreement with 3PAR
> for SN 1001024 will expire on 1/25/2010.  3PAR and our Authorized
> Service Providers will not be able to provide service, support,
> upgrades, or updates beyond this expiration date unless we receive a
> signed purchase order for the amount of $9,600.00 prior to this
> expiration date.
> 
> In the event your support lapses and the maintenance contract is
> discontinued, but you wish to receive support services afterwards,
> there will be a reinstatement fee in addition to the cost of your
> annual maintenance agreement.  You may also be subject to a
> certification charge, should the system need to be re-certified.  The
> current re-instatement policy is as follows:
> 
> ****************
> RE-INSTATEMENT POLICY
> 
> Customer may re-instate a 3PAR Maintenance Agreement with the
> following considerations:
> 
> - The term of the maintenance starts from the expiration date of the
> previous support contract.
> 
> - A re-instatement fee will be imposed equal to 20% of the annual
> maintenance charge
> 
> - 12 months of maintenance must be purchased with re-instatement.
> 
> *****************
> 
> Please note:  If you decide to purchase extended maintenance, we need
> to have a signed addendum in our files.  Attached is the hardware and
> software addendum for extended maintenance.  If you could please get
> the addendum signed and sent back to me with the PO, I would greatly
> appreciate it. (3PAR will not be able to process an extended
> maintenance renewal order without a signed Addendum.)  I will then
> send your signed copies over to our Legal department to sign.  Once I
> receive the signed copy from Legal, I will send you a signed copy.
> 
> If you have any questions, please let me know.
> 
> Thanks,
> Lisa Rayford
> 3PAR Inc.
> Maintenance Renewal Specialist
> 
> Office:  510-897-2787
> Fax:       510-897-4601
> 
> www.3PAR.com
> 
> 
> From: Hardiman, Richard [mailto:Richard.Hardiman@lsi.com]
> Sent: Tuesday, December 22, 2009 12:41 PM
> To: Steve Crimi
> Cc: Currin, Shawn; Lisa Rayford; Karl Swartz
> Subject: RE: ONStor SN 1001024 4th year renewal
> 
> Hello Steve,
> I just spoke with management and the decision has been made to renew
> our maintenance contract. Let get together after the holidays and get
> this squared away. Thank you and Happy Holidays!
> 
> ________________________________
> From: Steve Crimi [mailto:Steve.Crimi@3PAR.com]
> Sent: Friday, November 20, 2009 2:51 PM
> To: Hardiman, Richard
> Cc: Currin, Shawn; Lisa Rayford; Karl Swartz
> Subject: Re: ONStor SN 1001024 4th year renewal
> 
> 
> Thanks Richard. Enjoy your Thanksgiving next week.
> Steve Crimi
> 
> Sent from Blackberry. Please excuse typos or spelling mistakes.
> 
> ________________________________
> From: Hardiman, Richard <Richard.Hardiman@lsi.com>
> To: Steve Crimi
> Cc: Currin, Shawn <Shawn.Currin@lsi.com>; Lisa Rayford; Karl Swartz
> Sent: Fri Nov 20 14:50:05 2009
> Subject: RE: ONStor SN 1001024 4th year renewal
> Hello Steve,
> I have sent this up the chain and I am still waiting on management
> approval. As, we are still using this storage it is most likely that
> the contract will be renewed. I'll inquire again and see if any
> definite decision has been made regarding this. We will be off next
> week as part of the LSI vacation schedule, so lets touch basis again
> the following week. Have a great afternoon
> 
> ________________________________
> From: Steve Crimi [mailto:Steve.Crimi@3PAR.com]
> Sent: Friday, November 20, 2009 1:53 PM
> To: Hardiman, Richard
> Cc: Currin, Shawn; Lisa Rayford; Karl Swartz; Steve Crimi
> Subject: FW: ONStor SN 1001024 4th year renewal
> 
> Richard, I'm circling back to confirm that you received the note
> below.  If you replied previously, I apologize for missing your
> reply.  Please confirm whether you expect LSI will choose to renew
> the warranty maintenance for a 4th year.
> 
> Regards,
> 
> Steve
> 
> From: Steve Crimi
> Sent: Friday, November 06, 2009 8:35 AM
> To: Richard.Hardiman@lsi.com
> Cc: Shawn Currin (shawn.currin@lsi.com); Lisa Rayford; Karl Swartz;
> Steve Crimi Subject: FW: ONStor SN 1001024 4th year renewal
> 
> Richard,
> 
> I'm following up on the intro from Shawn.  The 3-year warranty and
> software warranty period for the E200 SN 10001024 owned by ONStor
> will end in January.  ONStor purchased this E200 under the terms of
> our 3PAR Developer Partner program.  The quote and maintenance
> addendum for 4th year renewal is attached.  Please note that 3PAR has
> extended ONStor significant pricing reduction in recognition that
> this system is used by ONStor for development and demo purposes.
> 
> Lisa Rayford is our maintenance renewal specialist and is copied on
> this email.  She requested that I send you the note below.  Lisa will
> be happy to work with you to extend the maintenance contract.
> 
> Best regards,
> 
> Steve
> Steve Crimi | VP, Business Development & Alliances | 3PAR | o:
> 510.668.9215 | c: 650.743.8321 |
> Steve.Crimi@3PAR.com<mailto:|Steve.Crimi@3PAR.com> 4209 Technology
> Drive, Fremont, CA 94538
> 
> 
> From: Lisa Rayford
> Sent: Thursday, November 05, 2009 2:28 PM
> To: Steve Crimi
> Cc: Karl Swartz
> Subject: ONStor SN 1001024 4th year renewal
> 
> Dear Richard,
> 
> Our records indicate that the maintenance contract for your 3PAR
> storage system, Serial Number 1001024, will expire on 1/25/2010.
> Attached is a detailed quote for your hardware and software
> maintenance renewal for your review.  The Extended Hardware
> Maintenance for the 4th year is provided at a price of $9,600.00.
> This price is reduced by 40% below the standard renewal price of
> $15,950 that our end-user customers pay.  3PAR is also waiving
> software maintenance (InForm Suite, Virtual Copy and Dynamic
> Optimization Software) renewal for the 4th year.  Please note that
> standard pricing for the software maintenance is $5,544 and 3PAR does
> not waive or discount software maintenance renewal charges to
> end-user customers.
> 
> In order to ensure that there is no interruption to your technical
> support service, please take a moment to renew your maintenance
> contract with us.  To renew, please send a signed purchase order to
> my attention via email or fax at 510-897-4601 prior to support
> expiration.  Upon receipt of the PO, we will process the contract
> extension and issue you an invoice.
> 
> Please note:  If you decide to purchase extended maintenance, we need
> to have a signed addendum in our files.  Attached is the hardware and
> software addendum for extended maintenance.  If you could please get
> the addendum signed and sent back to me with the PO, I would greatly
> appreciate it. (3PAR will not be able to process an extended
> maintenance renewal order without a signed Addendum.)  I will then
> send your signed copies over to our Legal department to sign.  Once I
> receive the signed copy from Legal, I will send you a signed copy.
> 
> If you have any questions, please let me know.
> 
> Thanks,
> Lisa Rayford
> 3PAR Inc.
> Maintenance Renewal Specialist
> 
> Office:  510-897-2787
> Fax:       510-897-4601
> 
> www.3PAR.com<http://www.3PAR.com>
> 
> 
> ________________________________
> This email and any attachments thereto may contain private,
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> are not the intended recipient, please contact the sender immediately
> and permanently delete the original and any copies of this email and
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> 
> ________________________________
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> 
> ________________________________
> This email and any attachments thereto may contain private,
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> intended recipient. Any review, copying, or distribution of this
> email (or any attachments) by others is strictly prohibited. If you
> are not the intended recipient, please contact the sender immediately
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> 
> ________________________________
> This email and any attachments thereto may contain private,
> confidential, and privileged material for the sole use of the
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> email (or any attachments) by others is strictly prohibited. If you
> are not the intended recipient, please contact the sender immediately
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