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Date: Sun, 27 May 2007 18:27:14 -0700
From: Andrew Sharp <andy.sharp@onstor.com>
To: "Caeli Collins" <caeli.collins@onstor.com>
Cc: "Jay Michlin" <jay.michlin@onstor.com>
Subject: Re: On-call Engr
Message-ID: <20070527182714.2a98d7fe@ripper.onstor.net>
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Perhaps we should start by understanding how it is supposed to work in
the first place.  Is the bat phone supposed to be a after hours tech
support line?  Dire emergency only last avenue of resort?  If a
customer is down because of a filesystem corruption problem, does it
really make sense to call me instead of someone who can help with such
a problem, or is there a protocol whereby Huy isn't allowed to call
Jobi directly?  That would seem to be silly, but I don't know how
things have transpired in the past.

On Sat, 26 May 2007 21:07:54 -0700 "Caeli Collins"
<caeli.collins@onstor.com> wrote:

> We have tried to reach both of you about the situation at Shopzilla
> without any success.  I think Huy has been able to reach Jobi, but how
> do you want to handle the rest of the weekend?
> 
> Caeli Collins
> VP of Customer Support
> ONStor, Inc.
> 408-963-2485
> Customer support: 
> US 1-866-726-3453
> EMEA +44 118 963 5866
> 
> 
> 
> 
